Community Brand Ambassador — Tech Sales & Training

Apple Inc.; Mount Vernon (WA); Hybrid; USD 34,000 - 44,000; Full time

Benefits offered by this job

Medical and dental coverage

Discretionary stock programs

Discounted products and services

Relocation assistance

Tuition reimbursement

Job summary

Apple Inc. in Mount Vernon, New York invites a Community Specialist to engage customers in Apple-rich stores and partner resellers, delivering outstanding experiences, trainings, and demos while representing the brand across multiple locations.

This role includes weekly partner visits and maintaining merchandising standards to ensure a consistent Apple presence. This position requires 1–2 years of related experience, a valid driver's license, and reliable transportation to travel up to 60 miles

Qualifications

• Typically requires 1–2 years of related experience.
• Passion for helping customers and partners understand how Apple technology can enrich lives.
• Curiosity for continuous learning and eagerness to share knowledge with others.

Responsibilities

• Represent Apple within multiple partner stores and help customers develop relationships with our brand.
• Sell directly to customers, work closely with partners, and create new owners of our products.
• Provide an amazing customer experience by showcasing our products, accessories, and services.
• Proactively seek opportunities to expand awareness for new and existing customers.
• Leverage your curiosity for technology and stay up to date on initiatives impacting the customer journey.
• Ensure that all Apple fixtures, product exposures, and merchandising elements are up to date and maintained according to Apple's standards.
• Align with your leader on weekly partner visits.
• Provide daily care and inspection of multiple points of sale according to guidelines and escalation issues for timely and effective resolution.
• Educate partners and customers by offering small in-store trainings, delivering demos, sharing the latest sales promotions, and encouraging adoption of the Apple platform.
• Distill key themes, nuances, and insights from your store visits and share feedback with other Apple teams.

Skills

Customer service

Sales

Communication

Job description

Apple Inc. in Mount Vernon, New York invites a Community Specialist to engage customers in Apple-rich stores and partner resellers, delivering outstanding experiences, trainings, and demos while representing the brand across multiple locations.

This role includes weekly partner visits and maintaining merchandising standards to ensure a consistent Apple presence. This position requires 1–2 years of related experience, a valid driver's license, and reliable transportation to travel up to 60 miles