Community Behavioral Health Support Advocate - Remote

Optum; Spokane (WA); Remote; USD 58,000 - 105,000; Full time

Job summary

A healthcare organization is seeking a Community Behavioral Health Support Advocate based in Washington. This remote role involves coordinating care for individuals with complex needs, managing service requests, and collaborating with healthcare teams. Required qualifications include a relevant Mental Health Professional license and 2+ years of community experience. The role offers a salary range of $58,800 to $105,000 along with comprehensive benefits.

Benefits

Comprehensive benefits package

Equity stock purchase

401k contribution

Qualifications

• Licensed as a Mental Health Professional per WAC 246-341-0515.
• 2+ years of community mental health experience.
• Proficient in electronic clinical records and software.

Responsibilities

• Manage service requests for Community Behavioral Health Support.
• Collaborate with external providers for care gaps.
• Facilitate case conferences and quality improvement meetings.

Skills

Mental Health Professional

Experience with Medicaid population

Clinical record proficiency

Communication skills

Bilingual (Spanish/English)

Education

Licensed master's degree or equivalent

Active license in Washington State

Job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The Community Behavioral Health Support Advocate (BHA) promotes recovery and resilience by supporting individuals in the least restrictive environment. This role involves coordination with internal and external partners, including members, families, caregivers, residential providers, and medical and behavioral health teams‑to assist members with complex needs. Responsibilities include managing supportive supervision benefits, facilitating collaborative care planning, reducing reliance on higher levels of care, improving access to community services, and enhancing community tenure.

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. You must be licensed in the state of Washington

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Primary Responsibilities

• Manage Home and Community Services requests for Community Behavioral Health Supportive Supervision, Intensive Behavioral Health Supportive Supervision, and Behavioral Health Wrap Around Services within identified time limits
• Apply advanced clinical skills to review Care Assessments and collateral information for decision-making.
• Assess members for additional treatment needs and initiate proactive referrals to alternative services when clinically appropriate.
• Connect members and caregivers to psychiatric, medical, and psychosocial services to support whole person well‑being
• Identify and remove barriers to service access and engagement to support their placement within the community
• Provide follow‑up, education, and monitoring in‑person and telephonically.
• Collaborate with external providers and programs to address care gaps and recovery goals.
• Facilitate case conferences and informal communications with care teams.
• Participate in performance review meetings and quality improvement efforts.
• Ensure compliance with documentation standards and systems.
• Engage members using a recovery‑oriented, health and wellness‑focused approach.
• Coordinate with providers to assess mental health acuity and service needs in accordance with funding guidelines

Required Qualifications

• Mental Health Professional per WAC 246-341-0515 (4)
• 2+ years of experience serving the Medicaid population, preferably in a community mental health setting
• 2+ years of experience working with adults with Serious and Persistent Mental Illness
• Proficiency in electronic clinical records, email, internet research, and software applications
• Access to high‑speed internet from home

Preferred Qualifications

• Licensed master’s degree (Psychology, Social Work, Counseling, Marriage/Family Counseling), Licensed Ph.D., or RN with 2+ years of behavioral health experience
• Active, independent, and unrestricted license in Washington State
• Experience with dual diagnosis (mental health and substance use)
• Background in community mental health and managed care environments
• Experience coordinating benefits and resources across multiple systems
• Bilingual (Spanish/English)
• Resident of Washington State
• Solid written and verbal communication skills

Application Deadline

This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far‑reaching choice of benefits and incentives. The salary for this role will range from $58,800 to $105,000 annually based on full‑time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone—of every race, gender, sexuality, age, location and income—deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug‑free workplace. Candidates are required to pass a drug test before beginning employment.