Community Based Care Surveyor (Client Care Surveyor)

Department of Human Services; Tigard (OR, MT); On-site; USD 64,000 - 98,000; Full time

Benefits offered by this job

Amazing benefits package

Cost of Living Adjustments

Annual salary increases

Public Service Loan Forgiveness

Veterans' preference

Job summary

The Oregon Department of Human Services is seeking a Community Based Care Surveyor (Client Care Surveyor) based in Tigard, Oregon. This permanent full-time position involves travel across Oregon to conduct licensing surveys and ensure quality of care in long-term facilities.

Training will occur in Tigard with ongoing field work. The role requires independent judgment, strong writing skills, and adherence to state laws and regulations.

Qualifications

• Three years of experience in long-term care or nursing home administration.
• Bachelor’s degree in Health Science, Gerontology, Healthcare Administration, or RN/LTC Administrator license with Bachelor’s in health services.
• LPN certification and/or experience will not meet minimum qualifications.
• Valid driver’s license and acceptable driving record required.

Responsibilities

• Conduct state licensing surveys according to state protocols, guidelines, and time frames.
• Review facility survey history, complaint investigation reports, and data reports.
• Observe residents’ quality of care and life, including staff assistance with daily living activities, nutrition, and environment.
• Interview residents, families and facility staff.
• Review resident medical records and facility policies and procedures.
• Evaluate conditions using state guidelines and professional judgment to validate findings of potential non-compliance.
• Perform on-site inspections of the long-term care facility, including kitchen and food prep areas.
• Write report of findings using the specified computer software program.

Skills

Three years of experience in long-term

Independent judgment

Team collaboration

Microsoft Office proficiency

Strong writing skills

Education

Bachelor’s degree in Health Science / Gerontology / Healthcare Administration

RN or LTC Facility Administrator license with bachelor’s in health services

Tools

Microsoft Office Suite

Job description

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community. Opportunity awaits!

Position Details

Position Title: Community Based Care Surveyor (Client Care Surveyor)

Location: Tigard, Oregon. The primary office location will be in Tigard. Training and trial service will take place in Tigard, Oregon, for the first nine months. Travel regularly, often overnight, Monday through Friday to counties across Oregon, for up to two weeks each month.

Contract: Permanent, full-time. The position is represented by the Service Employees International Union (SEIU).

Salary Range: $5,714 - $8,764 per month.

Summary of Duties

• Conduct state licensing surveys according to state protocols, guidelines, and time frames.
• Review facility survey history, complaint investigation reports, and data reports.
• Observe details of residents’ quality of care and life, including staff assistance with activities of daily living, staff interactions with residents, nutrition, activities provided, and environment.
• Interview residents, families and facility staff.
• Review resident medical records and facility policies and procedures.
• Evaluate conditions, using OARs, state guidelines, and individual professional judgment to validate and determine findings of potential non-compliance.
• Perform on-site inspection of the long-term care facility, including an inspection of the kitchen and other areas where food is prepared for residents.
• Write report of findings, using specified computer software program.

Minimum Qualifications

• Three years of experience in areas related to long-term care or nursing home administration.
• A bachelor's degree of Health Science, Gerontology, Healthcare Administration, Long Term Care Administration OR a license as a Registered Nurse OR a license as a Long-Term Care Facility Administrator with a Bachelor’s in health services.
• LPN certification and/or experience will not meet the minimum qualifications.
• A valid driver’s license and acceptable driving record is required for this position.

Essential Attributes

• Experience related to nursing in a long-term care setting or administration of a nursing care facility or assisted living.
• Knowledge of Oregon State laws, rules, and regulations related to the provision of long-term direct-care programs and facilities.
• Skill in exercising independent judgment and decision-making in the application of laws, rules, policies, or procedures.
• Demonstrated ability to work successfully both independently and cohesively with a team; demonstrated emotional intelligence, conflict resolution skills, and unwavering professionalism—even in high-pressure or adversarial situations.
• Experience using a variety of Microsoft Office Programs, email, data entry, video conferencing, and instant messaging.
• Skilled in technical writing using the Principles of Documentation, with experience creating clear, accurate, and objective reports for medical, clinical, or long-term care investigations.

Working Conditions

• Both community-based work and in‑office duties; very limited opportunities to work from home.
• Lifting and carrying up to 20 pounds throughout each day.
• Irregular work schedules and frequent schedule changes.
• Interaction with a wide range of people, including some who have experienced trauma and exhibit challenges in controlling their emotions.
• May involve trauma-inducing situations.
• Mandatory reporter of abuse and neglect of children, older adults, and other adults with disabilities.

Background Checks and Requirements

The selected finalist will undergo a criminal history and background check. Adverse criminal history or background check may lead to disqualification. The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.

Benefits

• ODHS Employee Resource Group communities that promote shared learning.
• Cost of Living Adjustments.
• Annual salary increases (until you reach the top of the listed salary range).
• Amazing benefits package.
• Possible eligibility for the Public Service Loan Forgiveness Program.
• Employment Preference: Veterans' preference information.

General Information

This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU). This recruitment may be used to fill future vacancies in the same classification.