Community Banking Solutions Specialist

Richwood Bank; Richwood (OH); On-site; USD 32,000 - 46,000; Full time

Job summary

Richwood Bank is seeking a Customer Specialist to deliver outstanding service across banking products and transactions. You will greet customers, open accounts, process transfers, and maintain accurate cash drawers while staying compliant with banking regulations.

Join a community-focused team where cross-selling, problem-solving, and clear communication help customers grow and succeed. High school diploma or GED and 2 years of customer service are preferred; training provided.

Qualifications

• Excellent customer service and ability to handle multiple tasks
• Strong communication and problem-solving skills in a fast-paced setting
• Knowledge of banking products, services, and regulatory expectations

Responsibilities

• Greet customers
• Facilitate all transactions for customers across financial accounts
• Open accounts and educate customers on benefits
• Assist transfers and switch processes for new customers
• Maintain accurate cash drawer balance
• Demonstrate product knowledge and cross-sell when appropriate
• Support customers with account and service needs
• Handle notary, faxing, and check order requests
• Stay updated on rates for CDs, savings IRAs, and interest-bearing checking
• Listen to customer needs and offer best solutions
• Assist with office tasks and supplies
• Scan and file transactions daily
• Demonstrate branch knowledge including drive-thru
• Perform other duties as assigned by Branch Manager

Skills

Customer service

Decision making

Mathematics

Bank products knowledge

Under pressure

Cross-selling

Communication

Attention to detail

Confidentiality

Regulatory knowledge

Punctuality

Tech savvy

Education

High School Diploma or GED

Two years customer service experience

Job description

Richwood Bank is seeking a Customer Specialist to deliver outstanding service across banking products and transactions. You will greet customers, open accounts, process transfers, and maintain accurate cash drawers while staying compliant with banking regulations.

Join a community-focused team where cross-selling, problem-solving, and clear communication help customers grow and succeed. High school diploma or GED and 2 years of customer service are preferred; training provided.