Community Banker

First Interstate; Aberdeen (SD); On-site; USD 42,000 - 55,000; Full time

Job summary

First Interstate Bank is seeking a Community Banker at our Aberdeen, SD location. You will deliver personalized client service, open and maintain various banking products, and engage with clients to determine needs and provide solutions.

Role involves outbound outreach, referrals, and occasional teller responsibilities while staying compliant with bank policies and regulations. A strong focus on accuracy and confidentiality is essential.

Qualifications

• Strong attention to detail and accuracy in everyday tasks.
• Maintains confidentiality and handles sensitive information.
• Uses tact and diplomacy when interacting with clients and coworkers.
• Proficient with computers, Microsoft programs, and 10-key skills.
• Familiar with CRM platforms and basic digital tooling.
• Able to read and write simple correspondence.
• Good at presenting information to clients and team members.
• Able to perform basic arithmetic and interpret numbers.

Responsibilities

• Delivers personalized client service in person and over the phone.
• Opens and maintains checking and savings accounts, CDs, and consumer loans as applicable.
• Identifies client needs and provides appropriate solutions.
• Documents referrals and client activity in the CRM system.
• Builds relationships through outbound outreach and proactive engagement.
• Performs teller duties and processes routine transactions.
• Stays compliant with bank regulations and internal policies.

Skills

Attention to detail

Confidentiality

Tact and diplomacy

Microsoft Office

10-key skills

CRM systems

Written and verbal communication

Numerical reasoning

Education

High school diploma or equivalent

Tools

CRM systems

Microsoft Office

Job description

This position is located at our Aberdeen, SD West branch.

What’s Important to You
We know your career is just one aspect of a meaningful, complex, and demanding life. That’s why we designed our compensation and benefits package to provide employees and their families with as much choice as possible.

• Generous Paid Time Off (PTO) in addition to paid federal holidays.
• Child Care Assistance Program for eligible dependent(s).
• Exercise reimbursement program for employees.
• The health and happiness of the places we call home matter to us. Learn a little more about what we do for the communities we serve and why we want YOU to be a part of it.

SUMMARY
The Community Banker delivers personalized client service by holding financial conversations with clients and prospects to determine their needs and provide appropriate solutions. This position is responsible for maintaining client relationships, with emphasis on First Interstate Bank’s Service Commitments and in accordance with our vision and values.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Delivers personalized client service in person and over the phone by answering questions, assisting with issues, and offering solutions.
• Opens and maintains a variety of products, including consumer and business checking and savings accounts, Individual Retirement Accounts, Certificates of Deposit, and consumer and small business credit cards.
• Holds financial conversations with clients and prospects to determine needs and provide appropriate solutions.
• Processes new consumer loan requests; may also engage in conversations or process new small business loan requests.
• Identifies referral opportunities to other lines of business - including, but not limited to, Home Loans, Treasury Solutions, Merchant Services, Business Banking, and Wealth Management and consistently utilizes 360 View to document referrals and other client activity.
• Builds client relationships through outbound outreach and proactive engagement.
• Performs Teller duties as needed, conducting financial transactions such as check cashing, deposits, withdrawals, loan payments, and accurately counting currency and coin.
• Completes work accurately with minimal errors.
• Participates in volunteer activities and financial education efforts.
• Stays current on regulatory changes and demonstrates compliance with all bank regulations, policies, and procedures related to assigned job functions; knowledge may be gained through coursework and on-the-job training.
• Performs other duties as assigned.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

KNOWLEDGE, SKILLS AND ABILITIES

• Demonstrates strong attention to detail and the ability to follow verbal and written instructions.
• Maintains confidentiality at all times.
• Uses tact and diplomacy effectively when interacting with clients and coworkers.
• Possesses working knowledge of personal computers, Microsoft programs, and strong 10-key skills.
• Maintains working knowledge of digital platforms, CRM systems, and emerging technologies.
• Able to read and comprehend simple instructions, short correspondence, and memos.
• Able to write simple correspondence.
• Able to effectively present information in one-on-one and small-group situations to clients and other employees of the organization.
• Able to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals.
• Able to compute rates and percentages and draw and interpret bar graphs.
• Able to apply common-sense understanding to carry out detailed but uncomplicated written or oral instructions.
• Able to solve problems involving a few concrete variables in standardized situations.