Community Association Manager Sumersett Owners Association

CAI-Nevada Chapter; Reno (NV); On-site; USD 60,000 - 80,000; Full time

Job summary

The CAI-Nevada Chapter is seeking a Sierra Canyon Community Association Manager to oversee daily operations at Aspen Lodge, ensuring high standards of facility performance and resident satisfaction. This role requires strong leadership and customer service skills, with responsibilities including directing staff, managing budget, and ensuring compliance with community standards.

The ideal candidate will have a Bachelor's degree, at least seven years of relevant experience, and a Nevada CAM license. This full-time position involves weekend hours and flexibility based on organizational needs.

Qualifications

• Minimum seven years of experience in a related field, with supervisory experience preferred.
• Active Nevada Community Association Manager (CAM) license required.

Responsibilities

• Oversee the daily operations of Aspen Lodge.
• Provide direction and oversight of on-site staff.
• Coordinate facility use and support programming.
• Ensure compliance with facility rules and safety standards.
• Monitor vendor contracts and service agreements.
• Develop and track the Aspen Lodge operating budget.

Skills

Leadership and staff coordination

Customer service

Conflict resolution

Communication

Microsoft Office proficiency

Operational issue identification

Time management

Education

Bachelor’s degree in relevant field

Job description

Summary

The Sierra Canyon Community Association Manager, under the direction of the Somersett Community Manager is responsible for the daily operations, facility coordination, and service delivery of Aspen Lodge, serving Sierra Canyon.

This position serves as the primary on‑site leader for lodge operations and is accountable for maintaining a high standard of facility performance, staff execution, and resident experience. The Sierra Canyon Community Association Manager ensures that operations are structured, consistent, and aligned with organizational expectations.

The role provides direct oversight of on‑site staff, establishes clear operational processes, and ensures that all services, programming support, and facility use are executed with professionalism, efficiency, and attention to detail.

Duties / Responsibilities

• Oversee the daily operations of Aspen Lodge, ensuring a clean, safe, and well‑maintained environment for Sierra Canyon residents.
• Provide direction, scheduling, and oversight of on‑site staff, including attendants, administrative staff, and part‑time personnel.
• Support amenity and lifestyle programming by coordinating facility use, assisting with event setup, and ensuring smooth execution of activities.
• Conduct regular walkthroughs of the facility to monitor conditions, safety, and service levels.
• Coordinate with maintenance staff and vendors for repairs, preventative maintenance, and facility improvements.
• Ensure compliance with facility rules, policies, and safety standards specific to Sierra Canyon and Somersett Owners Association.
• Serve as a primary point of contact for residents regarding lodge use, amenities, and general concerns, resolving issues in a professional and timely manner.
• Assist in tracking facility usage, program participation, and operational needs to support planning and improvements.
• Support vendor coordination, including access, scheduling, and oversight of work performed at Aspen Lodge.
• Monitor vendor contracts and service agreements to ensure work is completed within budget.
• Maintain accurate records related to facility operations, incidents, and maintenance activities.
• Attend Board meetings, committee meetings, and staff meetings.
• Assist in the development and ongoing monitoring of the Aspen Lodge operating budget, including tracking day‑to‑day expenses and ensuring alignment with approved budget levels.
• Review invoices for accuracy, proper coding, and approval, and coordinate with accounting on accounts payable and vendor payments.

Knowledge, Skills, and Abilities

• Strong leadership and staff coordination skills in a facility or service‑based environment.
• Ability to manage daily operations while maintaining attention to detail and service quality.
• Strong customer service and conflict resolution skills.
• Ability to communicate effectively with residents, staff, vendors, and management.
• Proficiency in Microsoft Office and basic facility or scheduling systems.
• Ability to identify operational issues and take appropriate action or explore escalation when needed.
• Strong organizational and time management skills.

Knowledge of

• Facility operations, maintenance coordination, and safety practices.
• Recreational or amenity‑based service environments.
• Basic understanding of community association operations and governing documents.
• General awareness of Nevada Revised Statutes related to common‑interest communities (NRS 116).

Ability to

• Provide clear direction and oversight to staff.
• Maintain a professional and service‑oriented presence in a resident‑facing environment.
• Adapt to changing operational needs, including seasonal demands.
• Work independently while remaining aligned with management direction.

Education and Experience

• Education: Bachelor’s degree in business administration, public administration, recreation management, or related field required.
• Experience: Minimum of seven (7) years of experience in a related field, with prior supervisory experience preferred, or a combination of education and relevant experience.
• Licensure: Active Nevada Community Association Manager (CAM) license in good standing required.

Physical Requirements

• Ability to spend prolonged periods sitting at a desk and working on a computer.
• Prolonged periods of standing, walking, and talking.

Work Schedule

This Full‑Time position works weekday and weekend hours and may include holidays. The schedule is subject to change based on the needs of the organization.

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required by the Sierra Canyon Community Association Manager. Duties, responsibilities, and activities may change, or new ones may be assigned at any time, with or without notice.