Community Association Manager, Portfolio

FirstService Residential; Hoffman Estates (IL); On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

Comprehensive benefits

401(k) with company match

Paid time off

Tuition reimbursement

Job summary

FirstService Residential in Hoffman Estates, IL is seeking a Community Association Manager - Portfolio to lead associations on behalf of the Board of Directors. You will act as liaison to communities, enforce compliance, and oversee operations and staff performance.

You will develop goals with the Board, manage budgets, monitor financial health, ensure asset protection, and coordinate with vendors and emergency services.

Qualifications

• Active Community Association Manager license in Illinois.
• Understanding of building management, condo law, financial planning and property management laws.
• Strong communication, both written and verbal, with stakeholders.
• Budgetary knowledge and control for program execution within the community.
• High energy, ability to multi-task and prioritize multiple projects.
• Superior oral and written communication skills.
• Portfolio management experience or related field preferred.

Responsibilities

• Develop recommendations for community goals and lead action plans to achieve Board objectives.
• Provide leadership to ensure homeowner needs are addressed.
• Maintain regular communication with Board members to exceed client needs.
• Create and manage the annual budget; monitor financial position monthly.
• Ensure protection of client funds, property, and assets against contingencies.
• Lead Board meetings with agendas and reports and follow up on priorities.
• Maintain service excellence in interactions with residents, vendors, staff, and colleagues.
• Assess community needs and collaborate with external vendors for improvements.
• Recruit, hire, train, and supervise all community staff.
• Coordinate with local emergency organizations to maintain evacuation plans.
• Ensure compliance with Illinois Condo Act and FirstService Residential policies.

Skills

Active IL CAM license

Building management knowledge

Communication skills

Budget awareness

Multi-tasking

Written communication

Portfolio management

Job description

Description

Job Overview:
As a Community Association Manager - Portfolio, you’ll provide strong leadership and management direction on behalf of the Board of Directors and FirstService Residential. You'll serve as a liaison to assigned communities, enhance communication, enforce legal compliance, and oversee operations of the association and staff management.

This role reports to our Hoffman Estates corporate office, overseeing a portfolio of associations in the northern suburbs of Chicago.

Your Responsibilities

• Develop recommendations for community goals and lead action plans to achieve Board objectives.
• Provide community leadership and guidance to ensure that the needs or desires of the homeowners are being addressed.
• Cultivate relationships with Board members through regular systematic communication (in-person, email, and telephone) to ensure individual client needs are exceeded.
• In partnership with the Board, create and implement the annual working budget. On a monthly basis, monitor and report on the financial position of the association.
• Ensure due diligence for the protection of client’s funds, property, and assets against all reasonably foreseeable contingencies or losses.
• Provide leadership to each meeting involving the Board of Directors in terms of agenda support and written and oral reports. Summarize the priorities of each meeting with appropriate follow up.
• Maintain a level of service excellence in all interactions with residents, vendors, staff, and colleagues with knowledge and enforcement of the Community Governing Documents.
• Assess and monitor community needs: identify opportunities for improving service delivery methods and procedures and developing new programs. Select and collaborate with external vendor partners to implement programs or improvements.
• Recruit, hire, train, and supervise all community staff in accordance with the documented management plan. Evaluate and make recommendations for efficient and effective support of the community.
• Work closely with local emergency organizations to maintain established emergency and community evacuation plans as appropriate.
• In accordance with the Illinois Condo Act and FirstService Residential policies, comply with all codes and regulatory requirements for the property, including assessing and correcting any violations received by various regulatory agencies.

Skills & Qualifications

• Active Community Association Manager license in the state of Illinois.
• Understanding of physical building management, Condominium law, financial planning, and law affecting property management.
• Works effectively with coworkers, clients, customers, and others by sharing ideas in a constructive and positive manner; addresses problems and issues constructively to find mutually acceptable and practical business solutions.
• Possess budgetary knowledge and control for the purpose(s) of executing programs within the community as well as related activities that may be cost‑shared for the benefit of the community.
• Must possess a high energy attitude and an ability to multi‑task/prioritize different projects at any given time.
• Superior oral and written communication skills.
• Portfolio management experience or equivalent professional experience in a related field strongly preferred.

Supervisory Responsibilities

• Supervise management office and association staff members. Where applicable, association staff may be members of local unions.

What We Offer

As a full‑time associate, you will be eligible for full comprehensive benefits including your choice of multiple medical plans, dental, vision, life insurance, short‑term and long‑term disability, legal, identity theft, and pet insurance. You will also be eligible for company‑paid life insurance and benefits from our employee assistance program. In addition, you will be eligible for paid time off, paid holidays, tuition reimbursement, and a 401(k) with company match.

Compensation

$ 70000 - $ 85000 / year

Disclaimer Statement The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all‑inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

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