Portfolio Community Association Manager

FirstService Residential; Jacksonville (FL); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Full benefits package

401k with company match

Paid holidays

Job summary

FirstService Residential is seeking a Community Association Manager in Jacksonville, FL. You will lead on-site operations, coordinate with regional directors and board members, and oversee multiple teams and projects to ensure service quality and contractual compliance.

The role requires CAM certification, a Bachelor's in a related field, 3+ years in property operations, and strong leadership. Benefits include comprehensive medical plans, 401k with match, and paid holidays.

Qualifications

• 3+ years of experience in property operations, hospitality, or construction.
• Bachelor's degree in business or related field.
• Must be Certified and Licensed by the State of Florida for Community Association Management (CAM).
• Critical thinking, problem solving, judgement and decision-making abilities are necessary.
• Proficiency in Microsoft Office, Outlook and Windows.
• Excellent organization, motivation, leadership, management, and interpersonal skills.
• Knowledge of Florida Statutes and community documents; developer experience preferred.

Responsibilities

• Provide management and leadership to assigned property and book of business.
• Manage the functions of a team within a property while maintaining standards of excellence for processes, methods, and personnel.
• Act as liaison to ensure quality service and board expectations are met; assist in prompt responses to questions.
• Maintain knowledge of contract between association and FirstService Residential and ensure obligations are met.
• Initiate contact with new residents and lead site inspections to propose improvements.
• Oversee construction projects to ensure on-time completion within budget.
• Create and maintain information in the portal (work orders, minutes, Monthly Management Report).
• Interview, select, hire, train and schedule assigned staff; ensure staffing coverage.

Skills

Property operations

Leadership

Communication

MS Office

Problem solving

Education

Bachelor's degree in business or related field

Florida CAM certification

Tools

Microsoft Office

Outlook

Job description

Description

Job Overview

As a Community Association Manager, you-ll be responsible for leading our entire on-site operation. They effectively manage working relationships with all departments across the property in order to ensure that company objectives are met. Our Community Association Managers partner with Regional Directors and their respective Board of Directors to implement projects, overcome challenges, and provide quality service to our customers.

Your Responsibilities:

• Provide management and leadership to assigned property and book of business.
• Manage the functions of a team within a property while maintaining standards of excellence for processes, methods, and personnel.
• Act as liaison to ensure quality service is delivered, that Board expectations are met and to assist in prompt response and resolution to questions/problems.
• Maintain knowledge and understanding of the contract between the association and FirstService Residential. Ensure all contractual obligations are being met.
• Initiate contact with new residents.
• Conduct site inspections regularly, identify deficiencies and provide recommendations and action plans to improve the property.
• Oversee all construction projects and ensure property maintenance/improvement and other related projects are completed on time and within budget.
• Create, maintain, and upload a wide variety of information in our portal including but not limited to work orders, signed meeting minutes and Monthly Management Report.
• Interview, select, recommend, hire, train and schedule assigned staff. Ensure proper coverage and staffing levels. Provide directions to staff and assist in the investigation and resolution of problems.

Skills & Qualifications:

• 3+ years of experience in property Operations, Hospitality, or construction
• Bachelor-s degree in business or related field
• Must be Certified and Licensed by the State of Florida for Community Association Management (CAM)
• Critical thinking, problem solving, judgement and decision-making abilities are necessary.
• Proficiency in computer programs like Microsoft Office, Outlook and Windows required.
• Excellent organization, motivation, leadership, management, and interpersonal skills
• Ability to work with sensitive and/or confidential information.
• Knowledge and ability to apply Florida Statutes and Community documents.
• Developer experience and exposure preferred

Physical Requirements:

• Ability to lift up to 50lbs following appropriate safety procedures.
• Must be able to stand, sit, walk, and occasionally climb.
• Ability to respond to emergencies in a timely manner.
• Ability to work in different environmental working conditions (wind, heat, cold, rain, etc.)

Supervisory Responsibilities

• Yes

Schedule:

Monday - Friday, 8:00am - 5:00pm

What We Offer:

As a full-time exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and Vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match. Occasional travel may be required to attend training and other company functions.

Compensation:

$60,000-$70,000 annually

Disclaimer:

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

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