Community Association Manager

Associa; Schaumburg (IL); Hybrid; USD 70,000 - 75,000; Full time

Job summary

Associa in Schaumburg, IL, seeks an experienced Community Association Manager to travel to client associations, attend board meetings, and manage reports and budgets. The role blends onsite work with remote options as the portfolio scales from 1-4 remote days to hybrid in 90 days.

Responsibilities include coordinating inspections, updating records, supervising operations, and liaising with Boards and homeowners while ensuring budget adherence and timely communications.

Qualifications

• Experience in community associations preferred but not required.
• Bachelor's degree or equivalent preferred.

Responsibilities

• Travel to client associations to attend board meetings, perform inspections, and attend community events as needed.
• Prepare agendas, update management reports, and compile board meeting packages.
• Prepare annual disclosure packages and annual financial statement packets for homeowners.
• Update homeowner and association information in management systems.
• Coordinate and oversee inspection of facilities and common areas.
• Supervise operations in accordance with the management agreement.
• Act as liaison with the Association Board and homeowners.
• Perform administrative duties per the management agreement.
• Ensure management tools and budgets are effectively developed and used.
• Review monthly financial reports and summarize for the Board.
• Provide recommendations for major capital expenditures as needed.
• Oversee ARB applications and on-site inspections.
• Monitor delinquency rates and collections processes.
• Ensure Board is aware of legal actions involving the Association.
• Maintain unit and contract files and manage vendors and procurement.

Skills

Microsoft Office

HOA knowledge

Board liaison

Business correspondence

Conflict resolution

Customer service

Confidentiality

Proactivity

Time management

Organization

Instruction interpretation

Team collaboration

Policy comprehension

Stakeholder coordination

Communication (phone/email)

Office equipment operation

Education

Bachelor's Degree preferred

Job description

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

One day onsite for a property in Schaumburg and small portfolio remote position the other 4 days. Salary is $70 - 75K depending on experience. Hybrid and remote in 90 days.

• Travel to client associations in order to attend board meetings, perform inspections, conduct walk-throughs and attend community events as needed and per the management agreement.
• Prepare agendas, update management reports, and compile documents and copies for Board meeting packages.
• Prepare annual disclosure packages, annual meeting notifications, and annual financial statement packages for all homeowners and arrange bulk mailing of same within the time frames set by state statute or governing documents.
• Update homeowner and association information in C3 and shared files.
• Coordinate and/or oversee inspection of building facilities and/or common area, and arrange appropriate follow up actions as required.
• Supervise the operation and administration of the Association in accordance with management agreement and the Association's policies and procedures.
• Act as or oversee the primary liaison with the Association Board of Directors and homeowners as needed.
• Perform/direct administrative and management duties as requested by the Board of Directors and in accordance with the management agreement.
• Ensure Associa community management tools are being effectively developed and utilized such as annual calendar, action item list, resolution worksheets, timed agendas, RFP matrixes, committee charters, procurement procedures, FY operating budget, etc.
• Review monthly financial reports and ensure management summary is submitted to the association Board of Directors.
• Provide and/or oversee recommendations to the Association Board of Directors and committees regarding major capital expenditures as required to maintain the desired community appearance and operation.
• Oversee ARB (Architectural Review Board) application processing and perform on-site community inspections as necessary.
• Monitor corporate and client delinquency rates and collections process for account portfolio.
• Ensure Board of Directors is aware of legal actions involving the Association.
• Maintain unit and contract files relating to the operations of the Association.
• Manage routine and special project vendors including procurement as well as performance evaluation as contracted.

• Proficiency in Microsoft Office products (Word, Excel, Outlook, etc.).
• Knowledge of communities/property/real estate and homeowners associations.
• Knowledge of the role of the association board, the Community Association Manager, and how those roles interface with the requests of homeowners.
• Proficiency in typical business correspondence (grammar, structure, punctuation, spelling, etc.).
• Proficiency in conflict resolution techniques.
• Professional customer service skills.
• Ability to maintain confidentiality and discretion in the performance of all duties and responsibilities.
• Self-motivated, proactive, detail oriented and a team player.
• Time management and time critical prioritization skills.
• Ability to keep workspaces organized and maintained.
• Ability to interpret verbal and/or written instructions at a proficient level.
• Ability to self-motivate, be proactive, detail oriented and successfully function as part of a team.
• Knowledge of company policies, procedures, and forms
• Partner with multiple stakeholders, for example assistant community managers, vendors, peers, clients.
• Must be able to work effectively with others in person and in group setting
• Must be able to prioritize, manage time, and meet deadlines.
• Must be able to communicate effectively and professionally on phone, email, and in-person.
• Must be able to operate general office equipment (copier, fax, phone systems, etc.).

Requirements

• Bachelor's Degree preferred
• Community Association Experience preferred but not required

Working Conditions

• Typical office environment
• Frequent social interaction

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.