Community Associate

Regus; Oshkosh (WI); On-site; USD 20,627 - 29,379; Full time

Benefits offered by this job

Work‑life balance

Paid time off (PTO)

Company holidays (11/year)

401(k) with company match

Health care for full‑time staff

Quarterly bonus plan

Professional work environment

Training and development

Business casual attire

Job summary

Regus is seeking a Community Associate to help create a welcoming center community and support customers across industries. You will handle daily admin tasks, assist with printing, invoicing, and room setup, and resolve inquiries to keep members focused on their business.

You will engage with customers, coordinate events with the Community Manager, and maintain an organized, professional environment. A background in customer service and proficiency with MS Office are valued.

Qualifications

• 1+ years of customer service experience or similar role.
• Strong communication skills and ability to relate to diverse customers.
• Proactive problem solving and ownership mindset.
• Comfort with MS Office and basic IT equipment.

Responsibilities

• Assist customers across industries and build a community within the center.
• Handle daily admin tasks and support needs to keep customers focused on their business.
• Open/close center operations, manage inquiries, and coordinate room setups and printing.
• Process invoices, assist with Wi‑Fi code changes, and track service requests.
• Collaborate with the Community Manager to plan events and promote member benefits.

Skills

Customer service

Communication

Relationship building

Problem ownership

Adaptability

Tools

MS Office

Job description

310 Ohio Street, 1st & 2nd Floor, 54902 Oshkosh, Wisconsin, United States of America

The opportunity

As a Community Associate, you’ll work closely with new and existing customers across a myriad of industries, creating and maintaining a community within your center, and handling all administrative and support needs so customers can focus on running their business.

A typical day at IWG

You arrive a few minutes before the center opens to prepare the space and ensure nothing is missed by the cleaners.

Throughout the morning you assist customers: change Wi‑Fi codes, locate packages, give directions to meeting rooms, set up projectors, and ensure proper invoicing.

After a quick coffee break you sort through the mail and respond to pending requests via email.

A lunch break follows, then you help new customers with printing and invoice support. When a team room reports a temperature issue, you file a ticket in our service portal.

Later, you collaborate with the Community Manager to plan next week’s networking event, write e‑invitations, and produce promotional posters.

When a prospect visits, you share details about the community’s benefits and encourage them to join. You finish the day by closing meetings, helping colleagues find nearby restaurants, and ensuring a tidy environment.

About You

• A good communicator who builds strong professional relationships and understands people’s needs (Ideally 1+ years of customer service experience).
• Happy taking ownership of problems and finding effective solutions.
• Positive, enthusiastic, and adaptable to fast‑changing situations.
• Experience and confidence using MS Office and basic IT equipment.
• Legally eligible to work in the country you are applying in and at least 18 years old.

What We Offer

• Work‑life balance (no standard nights or weekends).
• Generous paid time off plans (sick and vacation).
• 11 paid company holidays per calendar year plus PTO accrual.
• Competitive 401(k) program with company match.
• Affordable and comprehensive health care for full‑time members (some options for part‑timers).
• A quarterly bonus plan program and an hourly rate of $18.15.
• A bright and inspiring working environment.
• Training and development opportunities aligned with career growth.
• A professional workplace community (business casual attire required).

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, disability, sex, sexual orientation, gender identity, military or veteran status, national origin or any other consideration protected by federal, state or local law.