Community Associate

IWG plc; Lake Katrine (NY); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Paid time off

Holiday pay

401K with company match

Health care

Job summary

IWG plc is seeking a Community Associate in Lake Katrine, NY to manage daily center operations and support customers across industries. You will help with administrative tasks, coordinate events, and ensure smooth use of center services to allow customers to focus on their business.

The role involves greeting clients, handling inquiries, assisting with room setup, processing invoices, and contributing to a vibrant community within the center.

Qualifications

• 1+ years of customer service experience.
• Good communication with customers and colleagues.
• Proficient with MS Office and basic IT tools.
• Able to manage multiple tasks in a fast-paced environment.

Responsibilities

• Greet and assist center customers and handle inquiries.
• Assist with access requests, package notifications, and room directions.
• Set up projectors and assist with event logistics in the center.
• Process invoices and ensure accurate service charges for customers.
• Coordinate with Community Manager on networking events and center promotions.

Skills

Customer service

Communication

MS Office

Multitasking

Tools

MS Office

Job description

Community Associate

701 Grant Ave
1st Floor
12449 Lake Katrine
New York, United States of America

The world of work is changing short commutes, flexibility, and convenience are the minimum standards employees want when it comes to how they want to work!

At IWG, we are leading the way. Weve built the worlds largest workspace network so that our customers can work from wherever, and however, they want in over 120 countries across the globe!

Join us and help us bring more freedom to people and businesses, while expanding our network. Youll be able to enjoy a great work life balance and competitive benefits, while growing your career path along the way.

The opportunity

As a Community Associate, youll work closely with new and existing customers across a myriad of industries, working to create and maintain your own community within your center, where you will help take care of all the administrative and support needs for your customersso that your customers can focus on running their business.

A typical day at IWG

You arrive a few minutes before your center opens to make sure everything is ready and check theres nothing the cleaners have missed.

Customers arrive all throughout the morning. One asks you for a changed WiFi code. Another wants to know if his important package has arrived. A woman needs directions to her meeting roomnd can you help her set up the projector and show her where to find a great cup of coffee. Youre off to help her get set-up, as soon as you connect the incoming call to another customer. You may sure that all of the services are properly charged, so that invoices are accurate.

Its time for a quick coffee break, relax and enjoy a few minutes to yourself.

The mail arrives. You sort through it while dealing with a whole host of other customer requests, remembering to email the customer from earlier to let him know his package is waiting for him in his mailbox. And thats lunch.

A new wave of customers arrive throughout the afternoon. You help a customer with printing and another with their invoice. A customer in a team room say its too hot in their office, no problem you are on it and open a ticket in our service portal.

Youve earned yourself another quick coffee break, relax and enjoy a few minutes to yourself.

Early afternoon, you sit down with the Community Manager to discuss the organization of next weeks networking event in your center. You plan and write the e-invites to customers, then create, print and put-up posters on the noticeboards around the center. To your excitement, the Community Manager is coming around the corner with a prospect (someone interested in joining the IWG community), you share a few details about what makes this space so amazing for your customers and encourage them to join the network soon so they can participate in next weeks networking event then you head back to finish putting up your posters.

The day is coming to a close. Time to gently ask the large group in meeting room 3 to start wrapping up. You direct them to the nice restaurant you know around the corner, so they can grab a bite and continue their discussion. You ensure everythings nice and tidy, its time to head home.

About you

Were looking for someone who knows how to manage multiple tasks while providing customers with the best possible service. You also need to be:

• A good communicator, with the ability to build strong professional relationships and empathize with peoples needs (Ideally 1+ years of customer service experience)
• Happy taking ownership of problems and finding ways to solve them
• Positive, enthusiastic, and able to adapt to fast-changing situations
• Experience and confidence using MS Office and other basic IT equipment
• Legally eligible to work in the Country you are applying within and at least 18 years old

What we offer

On top of a competitive total compensation package, youll enjoy:

• Work life balance (no standard nights/weekends)
• Generous paid time off plans (sick and vacation)
• 11 Paid Company Holidays per calendar year (in addition to your PTO accrual)
• Competitive 401K Program, with a Company match
• Affordable and comprehensive health care for all full-time team members (and some plan options for part-timers as well)

• A quarterly bonus plan program, plus an hourly rate of $20.51
• A bright and inspiring work environment
• Training and development opportunities aligned with great career path opportunities
• A professional workplace community (business casual attire required)