Community Associate

Regus Management Group, LLC; Fort Wayne, Omaha (IN, NE); On-site; USD 60,000 - 80,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen Community Associate, der die Kundenbeziehungen innerhalb des Zentrums pflegt. In dieser Rolle unterstützen Sie Kunden bei ihren täglichen Anforderungen und sorgen für einen reibungslosen Ablauf. Sie bieten exzellenten Kundenservice, helfen bei administrativen Aufgaben und fördern die Gemeinschaftsbindung. Mit einem Fokus auf Work-Life-Balance und flexiblen Arbeitszeiten bietet diese Position die Möglichkeit, in einem inspirierenden Umfeld zu wachsen und Karrierechancen zu nutzen. Wenn Sie eine positive Einstellung und die Fähigkeit zum Multitasking mitbringen, ist dies die ideale Gelegenheit für Sie.

Benefits

Wettbewerbsfähiges Gehalt

Generöse bezahlte Freizeit

401K-Plan mit Unternehmensbeitrag

Umfassende Gesundheitsleistungen

Vierteljährlicher Bonus

Inspiring work environment

Karriereentwicklungsmöglichkeiten

Business Casual Dresscode

Qualifications

• Fähigkeit, mehrere Aufgaben gleichzeitig zu erledigen und exzellenten Kundenservice zu bieten.
• Gute Kommunikationsfähigkeiten zur Beziehungspflege und Empathie.

Responsibilities

• Verwaltung von Kundenanfragen und Unterstützung bei administrativen Aufgaben.
• Koordination von Dienstleistungen und Planung von Veranstaltungen.

Skills

Kundenservice

Kommunikationsfähigkeiten

MS Office Kenntnisse

Multitasking

Education

Erfahrung im Kundenservice (idealerweise 1+ Jahre)

Job description

Community Associate

Address:

233 South 13th Street
Suite 1100
68508 Lincoln
Nebraska, United States of America

The world of work is changing...short commutes, flexibility, and convenience are the minimum standards employees want when it comes to how they want to work!

At IWG, we are leading the way. We've built the world's largest workspace network so that our customers can work from wherever, and however, they want... in over 120 countries across the globe!

Join us and help us bring more freedom to people and businesses, while expanding our network. You'll enjoy a great work-life balance and competitive benefits, while growing your career.

The opportunity

As a Community Associate, you'll work closely with new and existing customers across various industries, creating and maintaining your own community within your center. You will handle all administrative and support needs for your customers, enabling them to focus on their business.

A typical day at IWG

You arrive before the center opens to ensure everything is ready and check for any missed tasks from cleaning staff.

Customers arrive throughout the day. You assist with WiFi issues, package arrivals, directions, setting up projectors, and other customer requests. You also handle billing, emails, and coordinate services.

Enjoy breaks to relax and recharge.

The mail arrives, and you sort it while managing ongoing customer requests. Lunch follows.

In the afternoon, you help with printing, invoicing, and address issues like temperature complaints by opening service tickets.

You also meet with the Community Manager to plan upcoming events, send invites, and promote community engagement.

As the day ends, you help wrap up meetings, recommend nearby restaurants, and ensure the space is tidy before leaving.

About you

We seek someone capable of multitasking while delivering excellent customer service. You should be:

• A good communicator, able to build relationships and empathize (Ideally 1+ years of customer service experience)
• Positive, enthusiastic, adaptable
• Confident using MS Office and basic IT equipment
• Legally eligible to work in the country of application and at least 18 years old

What we offer

Along with a competitive compensation package, you'll enjoy:

• Work-life balance with no night/weekend shifts
• Generous paid time off (sick and vacation)
• 11 paid holidays annually
• 401K plan with company match
• Comprehensive health benefits
• Quarterly bonus and hourly rate of $17
• Inspiring work environment
• Training and career development opportunities
• Business casual dress code

Documents:

• Notice of Affirmative Action Policy Statement - USA.pdf
• Physical Requirements for Regus Field Operations.pdf
• USA Community Associate job description 4.docx