Community Associate

Workbox Company; Chicago (IL); On-site; USD 35,000 - 50,000; Full time

Job summary

Workbox Company seeks a Community Associate to foster a supportive environment and help members grow their businesses. Responsibilities include member engagement, event support, and maintaining a welcoming atmosphere. Ideal candidates possess interpersonal skills, problem-solving abilities, and experience in customer service or community engagement.

Benefits

Health care including vision, dental, and life insurance

FSA, HSA, and Commuter Benefits

Retirement Plan (401K)

Unlimited Paid Time Off

Training & Development

Qualifications

• 1-3 years of experience in facilities management, customer service, or community engagement.
• Strong interpersonal skills required.
• Comfortable with light cleaning duties.

Responsibilities

• Be the first point of contact for members and guests.
• Support member events and programming.
• Maintain cleanliness and presentation of the workspace.

Skills

Interpersonal Skills

Problem Solving

Time Management

Multitasking

Entrepreneurial Spirit

Job description

About the Opportunity

At Workbox, we go beyond coworking—we provide an ecosystem where ambition is accelerated, connections are cultivated, and businesses thrive. As a Community Associate,you are more than a front desk presence; you are a catalyst for success. You will be the face of Workbox, responsible for fostering an engaged, supportive, and dynamic community experience that aligns with our mission of empowering entrepreneurs and businesses to grow.

Reporting to the Community Manager, you will play a pivotal role in creating a warm, professional, and service-driven environment that helps members feel valued, connected, and positioned for success. You will support the Fulton Market Workbox location.

Your Role & Responsibilities

Member Experience & Community Engagement

· Be the first point of contact for members and guests, ensuring every interaction is warm, personalized, and professional.

· Learn members' names, businesses, and goals, creating opportunities for curated connections that drive growth.

· Proactively identify ways to support member success through thoughtful gestures, networking introductions, and community-driven experiences.

· Support and execute member events and programming that enhance engagement and add value.

· Ensure all members feel heard and supported by promptly addressing inquiries and providing tailored solutions.

· Champion Workbox's culture of belonging by celebrating member wins, milestones, and contributions.

Front Desk, Operations & Facility Upkeep

· Maintain the overall cleanliness and presentation of the space, including:

o Daily floor checks to ensure all common areas remain tidy and well-stocked.

o Sweep and mop floors daily in common areas, kitchens, and bathrooms to maintain a clean and professional workspace.

o Managing garbage disposal and ensuring waste bins are emptied regularly.

o Clean and maintain kitchen areas, including wiping down counters, sinks, and appliances, restocking supplies, and ensuring trash and recycling are properly managed.

o Perform routine bathroom cleaning, including wiping down surfaces, restocking essentials, emptying trash, and ensuring overall cleanliness. Report any maintenance issues as needed.

· Maintain a welcoming and professional front desk environment, ensuring smooth daily operations.

· Handle guest check-ins, workspace tours, and inquiries while ensuring compliance with visitor policies.

· Monitor and manage building logistics such as mail distribution, office supplies, and workspace organization.

· Assist in coordinating member move-ins and move-outs, ensuring a seamless experience.

· Provide light technical support for in-space amenities such as automated coffee machines, AV equipment, and booking platforms.

· Act as a liaison between members and the operations team, escalating facility-related concerns as needed.

Service, Hospitality & Workbox Standards

· Anticipate member needs before they arise, delivering proactive, thoughtful service.

· Maintain the Workbox standard of hospitality by ensuring shared spaces are organized, welcoming, and fully operational.

· Be a brand ambassador by embodying Workbox’s commitment to genuine attentiveness, transformative experiences, and authentic relationships.

· Ensure the environment remains clean, professional, and conducive to productivity throughout the day.

Growth & Business Impact

· Encourage members to leverage Workbox resources, accelerator programs, and partnerships to advance their businesses.

· Identify opportunities to introduce Workbox offerings that enhance member success and retention.

· Collaborate with the Community Manager and leadership team to continuously improve the member experience.

· A team player with a positive attitude and a strong sense of ownership and accountability.

Why Workbox?

· Impactful work: Help members grow their businesses and be part of their success stories.

· Career growth: Workbox empowers employees with mentorship, learning opportunities, and professional development.

· A supportive community: Join a culture that values belonging, authenticity, and ambition.

· A dynamic environment: Work in a thoughtfully designed space that fosters momentum, creativity, and connection.

Join us at Workbox and be part of a team that accelerates success!

About You

We’re looking for someone who thrives in a high-energy, community-focused environment and enjoys helping others succeed. If you are passionate about creating meaningful connections and providing exceptional service, this role is for you.

Qualifications & Attributes

· 1-3 years of experience in facilities management, customer service, hospitality, coworking, or community engagement.

· Strong interpersonal skills with the ability to build genuine relationships.

· A natural problem-solver who takes initiative and remains adaptable in a dynamic workspace.

· Highly organized with excellent time management and multitasking abilities.

· Comfortable with light cleaning duties and maintaining a well-kept environment.

· Passion for entrepreneurship, business growth, and creating an inclusive, collaborative environment.

· Comfortable using workspace technology (e.g., booking systems, CRM platforms, communication tools).

• Health care: including vision, dental and life insurance
• FSA, HSA, and Commuter Benefits
• Retirement Plan (401K)
• Unlimited Paid Time Off
• Training & Development