Community Assistant - The Edge (Student Living)

Greystar Worldwide, LLC; Cleveland (OH); Hybrid; USD 15,153 - 16,531; Part time

Benefits offered by this job

401(k) with Company Match

Employee Assistance Program

Paid sick time

Job summary

Greystar Worldwide, LLC is seeking an on-site leasing support role assisting property management teams in achieving occupancy and resident satisfaction goals. The position handles administrative leasing tasks, tours, inquiries, and move-in/out coordination at the communities.

The role requires flexible scheduling including evenings, weekends, and holidays, with on-call responsibilities and a focus on customer service, organization, and property marketing activities.

Qualifications

• Administrative experience in leasing or property management.
• Ability to conduct virtual tours and respond to inquiries.
• Willingness to work on-call shifts evenings, weekends and holidays.
• Excellent customer service and organizational skills.

Responsibilities

• Performs administrative tasks for the leasing office including copying documents, filing resident files, preparing notices, handling resident calls, and organizing rent payments and collateral materials.
• Assists with sales and leasing activities to achieve revenue and occupancy goals by conducting virtual tours, responding to online inquiries, greeting and qualifying prospects, conducting property tours, and showing apartments.
• Assists with the lease preparation process by generating all required lease paperwork and organizing resident lease files.
• Assists with move in and move out process for residents and participates in required move-in/move-out dates as scheduled by the Community Manager.
• Answers incoming calls and sets appointments for prospects to tour the property.
• Performs on-campus marketing outreach to generate community awareness and traffic.
• Assists with coordinating resident functions, including parties, birthday cards, unit visits, and surveys to achieve satisfaction goals.
• Schedules and conducts resident visits and distributes notices such as flyers, newsletters, and late notices.
• Acts as an after-hours liaison and responds to emergencies within a required timeframe; weekly on-call shifts may be required at the site level.
• Responds promptly to resident concerns and documents requests for appropriate follow-up.

Job description

JOB DESCRIPTION SUMMARY

This role works with and supports the team of property management professionals in achieving occupancy and retention goals by performing administrative tasks related to leasing, marketing, and customer service at the community.

JOB DESCRIPTION

• Performs administrative tasks for the leasing office including but not limited to: copying documents, filing resident files, preparing notices, handling resident calls, and organizing rent payments and other collateral materials.
• Assists with sales and leasing activities to achieve the property’s revenue and occupancy goals by conducting virtual tours, responding to online inquiries, greeting and qualifying prospects, conducting property tours, and showing apartments.
• Assists with the lease preparation process by generating all required lease paperwork and organizing resident lease files.
• Assists with move in and move out process for residents; commits to working move-in and move-outs with the understanding that these events, along with “turn”, are mandatory work dates. Any time off during these dates will be considered an exception and must be requested and approved in writing by the Community Manager well in advance.
• Answers incoming calls and sets appointments for prospects to tour the property.
• Performs on-campus marketing outreach to generate Community awareness and qualified traffic.
• Assists with coordinating resident functions, including parties, birthday cards, unit visits, and other programs to achieve resident satisfaction goals.
• Schedules and conducts resident visits as directed and distributes notices such as flyers, newsletters, resident surveys, and late notices.
• Acts as an after-hours liaison between residents and property management; responds to after-hours emergencies within a required period of time. At least one on-call shift per week is expected; however, the schedule is determined at the site level.
• Responds quickly and courteously to resident concerns and questions and takes prompt action to solve problems and/or document and convey resident or other requests to the appropriate individual(s).

Physical Demands:

• Incumbents need to be able to stand, walk, and/or sit for extended periods of time and bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.
• Incumbents must be able to work inside and outside in all weather conditions (rain, snow, heat, hail, wind, sleet).
• Incumbents must be able to push, pull, lift, carry, or maneuver weights of up to twenty-five (25) pounds independently and fifty (50) pounds with assistance.
• Rare or regular travel may be required to assist other properties as needed, attend training classes, business meetings, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position.
• Incumbents must be able to work a flexible work schedule, which includes taking “call” during evenings, weekends and holidays.

The hourly rate for this position is $11.00 - $12.00 per hour.

Additional Compensation

• Corporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance.
• Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.

Benefits Offered for Part-time Team Members*:

• 401(k) with Company Match (eligibility required)
• Employee Assistance Program
• Paid sick time

*For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.

Greystar is an equal opportunity employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, military or veteran status, or any other characteristic protected by applicable law.