Community Assistant-BellaAge

BellaAge; Newton (NC); On-site; USD 25,000 - 28,000; Full time

Job summary

BellaAge is seeking a Community Assistant in Newton, NC to welcome residents and guests, provide friendly front-desk service, and support daily operations. This position handles front-office duties, tenant interactions, and basic administrative tasks while helping maintain a warm, organized community environment.

The role emphasizes hospitality, organization, and teamwork, with a focus on delivering exceptional customer service and contributing to a stable resident experience in a

Qualifications

• Requires High School Diploma and prior office/reception experience.
• Proficiency with Microsoft Word and Excel is required.
• Strong communication, organization, and customer service skills are essential.

Responsibilities

• Greet visitors and tenants warmly, ascertain needs, and direct them accordingly.
• Receive calls with proper etiquette and connect to proper extensions.
• Maintain lobby and common spaces to be tidy and welcoming.
• Maintain marketing brochures and collect prospective tenant information before tours.
• Coordinate calendars for reservations of common spaces.
• Provide clerical support and assist with special projects.

Skills

Computer skills

Typing

Organization

Multi-tasking

Customer service

Teamwork

Education

High School Diploma

Tools

Microsoft Word

Microsoft Excel

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Community Assistant-BellaAge

Full Time staff BellaAge, Newton, NC, US

Salary Range: $18.00 To $20.00 Hourly

Community Assistant

Be the welcoming face of our community and help create an exceptional experience for residents, visitors, and team members every day!

At BellaAge, we believe that first impressions matter. As a Community Assistant, you will serve as the face and voice of our community, creating a warm, inviting atmosphere while providing outstanding customer service and administrative support. This role is ideal for someone who enjoys interacting with people, staying organized, multitasking, and making a positive impact every day.

What You'll Do

Create Exceptional First Impressions

• Cheerfully and warmly greet visitors and tenants with interest, a smile, eye contact, and verbal welcome.
• Ascertain visitor needs and direct them accordingly.
• When appropriate, offer visitors a seat, water, or other beverage and strive to ensure their comfort while waiting.
• Maintain professional image and attire.
• Receive incoming calls utilizing proper telephone etiquette, answering prior to three rings whenever possible.
• Speak clearly with controlled volume and speed in a friendly, professional, and helpful manner.
• Minimize caller wait times and connect callers to the proper extensions.
• Take messages, capture critical information for follow-up, and ensure timely delivery to recipients.
• Promptly return calls and respond to messages.

Keep the Community Organized and Welcoming

• Maintain the lobby, office, and community spaces to ensure they remain tidy, clean, and welcoming for guests.
• Maintain marketing brochures and collect appropriate information from prospective tenants before distributing materials or scheduling tours.
• Maintain files of employee and tenant names and locations and monitor all tenant-related portals.
• Coordinate and maintain calendars for reservations of common spaces.
• Maintain liaison with facility personnel, departments, and tenants.

Administrative Support

• Perform clerical duties such as typing, filing, and other assignments as directed by the supervisor.
• May maintain television equipment, message boards, and reservation lists for special events.
• Assist supervisors with various department tasks and special projects as assigned.

Support Community Safety & Security

• Assist in community security by advising Administration of potential threats or safety concerns.
• Maintain visitor sign-in logs and distribute visitor badges.
• Support a safe, secure, and welcoming environment for all.

What We're Looking For

Education

• High School Diploma required.

Experience

• Office and/or receptionist experience required.
• Experience using Microsoft Office programs, including Word and Excel, required.
• Experience in a retirement community or multi-unit housing community preferred.

Skills & Qualifications

• Intermediate to advanced computer skills.
• Ability to type efficiently.
• Strong organizational, communication, and interpersonal skills.
• Ability to manage multiple projects and changing priorities.
• Professional demeanor with excellent customer service skills.
• Ability to work independently while collaborating effectively with a team.

Why You'll Love This Role

As a Community Assistant, you'll play a vital role in creating a welcoming environment for residents, families, visitors, and team members. No two days are the same, and you'll have the opportunity to make meaningful connections while supporting the daily operations of a thriving community.

Our Commitment

BellaAge is committed to supporting our Mission, Vision, and Values while providing a safe, respectful, and inclusive environment for residents, tenants, visitors, and team members. We value teamwork, professionalism, integrity, and exceptional service.