Community Apartment Manager

Dsi-Real-Estate-Group,-Inc; Madison (WI); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Full benefits package

Job summary

DSI Real Estate Group is seeking a dedicated Community Apartment Manager to lead our residential community on Madison's East Side. The role focuses on leasing, tenant relations, and day-to-day operations to deliver a positive living experience for residents.

The successful candidate will oversee occupancy, budgets, and reporting, while coordinating with vendors and the corporate office to ensure service excellence and timely repairs. A strong customer-service orientation is essential.

Qualifications

• 3 to 5 years of experience in property management.
• Experience with a multi-building apartment complex is preferred.
• Demonstrated commitment to customer service and a track record for exceeding customer expectations.
• Proficiency in Microsoft Outlook, Excel, and Word.

Responsibilities

• Responsible for the overall operations and administrative management of assigned community.
• Oversee the leasing process, including conducting property tours, processing applications, preparing leases, and ensuring timely move-ins.
• Manage occupancy levels and implement strategies to maximize resident retention.
• Maintain a level of service excellence in interactions with residents, vendors, staff, and colleagues.
• Provide exceptional customer service to residents by promptly addressing inquiries, concerns, and maintenance requests.
• Generate and maintain lead management and availability reports.
• Cultivate and maintain community relationships, including connections with local businesses to explore potential tenant benefits.
• Assist customers and vendors to maintain efficient communication and relationships.
• Administer move-out, renewal, or eviction procedures per company standards.
• Inspect building and exterior common areas, document items on the weekly checklist, and ensure timely repairs and maintenance.
• Review and approve property-specific invoicing after work is completed satisfactorily.
• On a monthly basis, review the financial position of the community.
• Monitor and contact tenants to collect rent due.

Skills

Customer service

Interpersonal skills

Problem solving

Time management

Multitasking

Education

High School Diploma or GED

Tools

MS Outlook

Excel

Word

Rent Manager

Job description

DSI Real Estate Group is seeking a dedicated and enthusiastic Community Apartment Manager to lead our residential community based in the East Side of Madison, Wisconsin. In this role, you will create a positive living experience for our tenants, foster relationships, and manage day-to-day community operations.

Essential duties and responsibilities include, but are not limited to:

• Responsible for the overall operations and administrative management of assigned community
• Oversee the leasing process, including conducting property tours, processing applications, preparing leases, and ensuring timely move-ins.
• Manage occupancy levels and implement strategies to maximize resident retention.
• Maintain a level of service excellence in all interactions with residents, vendors, staff, and colleagues.
• Provide exceptional customer service to residents by promptly addressing inquiries, concerns, and maintenance requests.
• Generate and maintain lead management and availability reports.
• Cultivate and maintain community relationships, including establishing connections with local businesses to explore potential benefits for tenants.
• Conduct quarterly market studies to propose or adjust rental and renewal rates as needed after approval.
• Assist customers and vendors as needed to maintain efficient communication and relationships.
• Administer move-out, renewal, or eviction procedures per company standards.
• To ensure routine community upkeep; inspect building and exterior common areas, building systems, landscape, and other common amenities, document items noted on the Weekly Checklist, and ensure necessary repair and maintenance activities are conducted in a timely manner.
• Review and accept seasonal service contracts negotiated by thecorporate office. Obtain additional bids when necessary.
• Collaborate with the corporate office in preparing annual budgets to align financial goals with business objectives.
• Routinely review and approve property-specific invoicing after work is completed satisfactorily (utilities, project, vendor, seasonal, etc.)
• On a monthly basis, review and comprehend the financial position of the community.
• Monitor and contact tenants to collect rent due.

The successful candidate will have:

• High School Diploma or GED, along with a minimum of 3 to 5 years ofexperience in property managementis required.
• Experience with a multi-building apartment complex is preferred.
• Demonstrated commitment to customer service and a track record for exceeding customer expectations.
• Proficiency in Microsoft Outlook, Excel, and Word, and the ability to learn new technology to improve internal processes and delight tenants. Proficiency in Rent Manager is preferred.
• Demonstrated strength in time management and organizational skills with the ability to multi-task in a fast-paced work environment.
• Ability to prioritize the workload, take initiative, and meet deadlines.
• Strong attention to detail and the wherewithal to follow through.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work independently in an efficient and effective manner, while also being a team player with a willingness to help others.
• Demonstrated ability to adapt quickly to change.
• Strong sense of professionalism with the ability to establish and maintain relationships with internal and external business partners.
• Valid Wisconsin Driver’s License in good standing with reliable transportation.

We offer a competitive wage and a full benefits package upon eligibility, as well as a positive, team-oriented work environment.