Community Ambassador - The Standard at College Park

Landmark Properties Management, LLC; College Park (MD); On-site; USD 17,000 - 25,000; Full time

Job summary

Landmark Properties is seeking a Community Ambassador in Maryland to guide prospective residents through leasing, promote the community at events, and participate in marketing campaigns. You will help maximize occupancy while delivering exceptional resident service.

The role requires strong organization, reliable time management, and the ability to work evenings and weekends. Prior leasing or student housing experience is a plus.

Qualifications

• High school diploma or equivalent required.
• Enrolled in a Bachelor's degree program in a relevant field such as Business or Marketing preferred.
• Experience in leasing or property management is a plus.

Responsibilities

• Guide prospective residents through the leasing process and close sales.
• Plan and participate in marketing events and on-campus activities.
• Respond to inquiries via phone, email, and social channels in a timely manner.
• Maintain accurate activity logs for leads, tours, and occupancy.

Skills

Communication skills

Time management

Sales orientation

Education

High school diploma or equivalent

Bachelor’s degree program enrolled in

Tools

Microsoft Office Suite

Entrata

TextUs

Job description

Job Description

The Community Ambassador is at the forefront of the community and responsible for delivering exceptional service to prospective and current residents to help maximize occupancy year over year. This role will guide prospective residents through the leasing process, assist in planning and participate in marketing and community events, and meet sales goals as outlined by the Leasing & Marketing Manager and Community Manager. You must be able to communicate effectively, meet deadlines, and manage your time efficiently.

Reports to:

Community Manager

Direct Reports:

None

Duties/Responsibilities:

Leasing, Marketing, & Resident Experience

Understand the Housing Contract and all related addendums and be able to clearly communicate all information to prospective residents, residents, and guarantors.

Conduct all tasks necessary to close the sale in accordance with LEASE Training guidelines including:

• Generating new leads
• Completing guest cards
• Scheduling & conducting tours
• Lead follow up

Assist in promoting the community via social media platforms and participating in on- and off-campus marketing events. Assist with email and text campaigns in Entrata and TextUs. Represent the community and Landmark Properties in a professional manner. Maintain a positive community environment and encourage participation in Residence Life activities. Assist in resolving resident concerns/conflict by escalating to the appropriate manager.

Property Operations

• Perform daily opening and closing checklists, including model & tour route inspection, performing housekeeping as needed.
• Attend and contribute to Landmark Lineup and required staff meetings.
• Respond to internet and telephone inquiries in a timely and professional manner.
• Enter Maintenance Requests, as needed.
• Keep detailed activity logs in prospect and resident accounts.
• Label & log packages and send resident notifications.
• Enforce community policies and procedures in accordance with the Housing Contract and report any Housing Contract violations to the Community Manager.
• Adhere and comply with corporate procedures and government laws on Fair Housing.
• Participate in all Turn-related activities including: Move-in and Move-out days
• Unit inspections
• Trash-outs

Education & Experience

High school diploma or equivalent required. Enrolled in Bachelor’s degree program in a relevant major such as Business Administration, Marketing, Communications, Accounting, Information Technology, Public Relations, etc. preferred.

Preferred Knowledge, Skills, & Abilities

Must possess strong organization skills. Must be reliable and have self-discipline. Proficient in Microsoft Office Suite or related software. Ability to work evening and weekend hours, including resident lockouts as needed. Must be available to work during summer and Turn period.

Work Environment

The work environment characteristics described herein are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Travel:

No travel required.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

#LI-NH1 The pay for this position is $15.30 per hour depending on a variety of factors including market factors in the geographical location where the candidate lives.

Landmark Properties is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Landmark Properties is a fully integrated real estate firm specializing in the acquisition, development, and management of high-quality residential communities. Backed by a deep understanding of the markets, a commitment to quality, and a strong track record of success, Landmark is responsible for some of the premier student housing communities in the nation. Headquartered in Athens, GA, Landmark Properties started out as one of the foremost developers and managers of off-campus housing communities in the country. Landmark is focused on maximizing each property’s value while providing the very best college living experience for its residents. In recent years, Landmark Properties has expanded into the single-family and traditional multifamily housing market. The company is positioned to develop and build a variety of housing types for not just college students, but others who desire an unmatched rental experience. Landmark’s mission is to be the leading choice for capital partners in search of strategic investment opportunities in the housing sector. In addition to providing exceptional results for Landmark’s investors, the company is dedicated to transparent business interactions, excellent client relations, and an unwavering commitment to integrity.