Community Ambassador - The Standard at Four Corners

Landmark Properties Management, LLC; United States; On-site; USD 22,000 - 26,000; Full time

Job summary

Landmark Properties seeks a Community Ambassador to be at the forefront of our community, delivering exceptional service to prospective and current residents to maximize occupancy year over year. You will guide prospective residents through the leasing process and participate in planning and community events.

You will schedule tours, generate leads, assist with social media marketing and email/text campaigns, and represent the community professionally.

Qualifications

• Must have strong organizational skills.
• Reliable and self-disciplined.
• Proficient in Microsoft Office or related software.
• Ability to work evenings and weekends, including during Turn periods.
• Must be available to work during summer and Turn periods.

Responsibilities

• Guide prospective residents through the leasing process and close sales.
• Generate new leads and schedule & conduct tours.
• Assist in marketing via social media and on/off-campus events.
• Handle email and text campaigns and respond to inquiries in a timely manner.
• Maintain detailed activity logs and ensure housing contract compliance.

Skills

Organizational skills

Reliability

Self-discipline

Microsoft Office

Evening/weekend hours

Turn periods availability

Education

High school diploma or equivalent

Bachelor’s degree program enrolled preferred

Tools

Microsoft Office Suite

Job description

Job Description

The Community Ambassador is at the forefront of the community and responsible for delivering exceptional service to prospective and current residents to help maximize occupancy year over year. This role will guide prospective residents through the leasing process, assist in planning and participate in marketing and community events, and meet sales goals as outlined by the Leasing & Marketing Manager and Community Manager. You must be able to communicate effectively, meet deadlines, and manage your time efficiently. Reports to: Community Manager Direct Reports: None

Duties / Responsibilities

The duties listed below are an outline of the Community Ambassador’s responsibilities and should not be considered an all-inclusive list. As the needs of the community change, these duties may be modified as needed.

• Understand the Housing Contract and all related addendums and be able to clearly communicate all information to prospective residents, residents, and guarantors.
• Conduct all tasks necessary to close the sale in accordance with LEASE Training guidelines including:
• Generating new leads
• Completing guest cards
• Scheduling & conducting tours
• Lead follow up
• Assist in promoting the community via social media platforms and participating in on- and off-campus marketing events.
• Assist with email and text campaigns in Entrata and TextUs.
• Represent the community and Landmark Properties in a professional manner.
• Maintain a positive community environment and encourage participation in Residence Life activities.
• Assist in resolving resident concerns/conflict by escalating to the appropriate manager.
• Perform daily opening and closing checklists, including model & tour route inspection, performing housekeeping as needed.
• Attend and contribute to Landmark Lineup and required staff meetings.
• Respond to internet and telephone inquiries in a timely and professional manner.
• Enter Maintenance Requests, as needed.
• Keep detailed activity logs in prospect and resident accounts.
• Label & log packages and send resident notifications.
• Enforce community policies and procedures in accordance with the Housing Contract and report any Housing Contract violations to the Community Manager.
• Adhere and comply with corporate procedures and government laws on Fair Housing.
• Participate in all Turn-related activities including: Move-in and Move-out days, Unit inspections, Trash-outs.

Education & Experience

• High school diploma or equivalent required.
• Enrolled in Bachelor’s degree program in a relevant major such as Business Administration, Marketing, Communications, Accounting, Information Technology, Public Relations, etc. preferred.

Preferred Knowledge, Skills, & Abilities

• Must possess strong organization skills.
• Must be reliable and have self-discipline.
• Proficient in Microsoft Office Suite or related software.
• Ability to work evening and weekend hours, including resident lockouts as needed.
• Must be available to work during summer and Turn period.

Work Environment

The work environment characteristics described herein are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Travel

No travel required.

Physical Demands

While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

Pay

The pay for this position is $16.94 per hour depending on a variety of factors including market factors in the geographical location where the candidate lives.

Equal Opportunity Statement

Landmark Properties is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

About Landmark Properties

Landmark Properties is a fully integrated real estate firm specializing in the acquisition, development, and management of high-quality residential communities. Backed by a deep understanding of the markets, a commitment to quality, and a strong track record of success, Landmark is responsible for some of the premier student housing communities in the nation. Headquartered in Athens, GA, Landmark Properties started out as one of the foremost developers and managers of off-campus housing communities in the country. Landmark is focused on maximizing each property’s value while providing the very best college living experience for its residents. In recent years, Landmark Properties has expanded into the single-family and traditional multifamily housing market. The company is positioned to develop and build a variety of housing types for not just college students, but others who desire an unmatched rental experience. Landmark’s mission is to be the leading choice for capital partners in search of strategic investment opportunities in the housing sector. In addition to providing exceptional results for Landmark’s investors, the company is dedicated to transparent business interactions, excellent client relations, and an unwavering commitment to integrity.