Community Ambassador PT

B.HOM Student Living; Tallahassee (FL); On-site; USD 15,000 - 21,000; Part time

Job summary

B.HOM Student Living in Tallahassee, FL is seeking a Community Ambassador to connect residents with staff, create a vibrant living-learning environment, and promote resident satisfaction. You will host social and developmental activities, lead tours, support marketing and leasing goals, and respond to after-hours issues while representing the community professionally.

This on-site role requires 20 hours per week, a willingness to reside in staff housing, and strong communication and organization

Qualifications

• Must have state leasing license or ability to obtain as required by law.
• Proficient in MS Office and strong computer skills, including social media use.
• Excellent verbal and written communication abilities.
• Strong planning and organizational skills; able to manage multiple tasks.
• Maintain a high level of confidentiality.
• Must have completed at least 12 undergraduate hours with GPA 2.5 or higher.
• Must be enrolled in at least 12 undergrad hours or 6 grad hours during the academic year.
• Must reside in an assigned staff apartment and move on-site before fall move-in.

Responsibilities

• Develop and implement community enrichment programs and events.
• Assist with marketing and leasing to meet leasing goals.
• Cover rotating shifts including nights and weekends; conduct property tours.
• Handle after-hours duties: lockouts, noise issues, emergencies.
• Serve as a resource on services and community issues; crisis management as needed.
• Interact with potential residents via tours and housing fairs.
• Support move-in and move-out processes with residents.

Skills

MS Office

Social media

Verbal communication

Written communication

Organization

Confidentiality

Time management

Education

12 undergraduate hours completed with GPA >= 2.5

Enrollment in 12 undergrad hours or 6 grad hours

Job description

COMMUNITY AMBASSADORJOB DESCRIPTIONJOB TITLE: Community AmbassadorREPORTS TO: General ManagerDIRECT REPORTS: NoPosition Summary:The Community Ambassador serves as a liaison between current residents and the management team and establishes relationships with prospective residents and the community. The Community Ambassador is responsible for creating and maintaining a vibrant community atmosphere and increasing resident satisfaction and retention within the community. This will be accomplished through programming (initiating social and developmental activities), one-on-one contact, proactive problem-solving, and overall focus of the well-being of our residents. In addition to creating a community setting, Community Ambassadors serve as role models for residents, both as students and residents. Exhibits strong commitment to the service needs of the internal and external customer. Represents the company in a professional and courteous manner.Essential Job Functions:Participate in developing and implementing community enrichment programs, area meetings, and events that all support B.Hom Student Living’s living-learning environment. These include social as well as developmental programs that have been coordinated with other staff members to achieve community goals.Participate in the marketing and leasing efforts to meet weekly and monthly leasing goals.Cover rotating office shifts during posted day and business hours, including nights and weekends. Duties include giving tours, leasing responsibilities, phone contacts, customer service and general office work.Cover rotating (on-call) Community Ambassador on duty shifts, after-hours and on weekends. Duties include touring the property, handling lockouts, responding to noise complaints, and responding to emergency situations.Serve as a resource for residents regarding the services offered by B.Hom Student Living, the surrounding community, and the local colleges and universities, as well as other community issues, conflict resolution, and crisis management.Interact with potential residents by giving tours, discussing the benefits of living at the property, distributing marketing materials and attending housing fairs.Serve as a role model and represent B.Hom Student Living in a positive manner.Assist the General Manager and residents during all move-in and move-out periods.Other duties as assignedMinimum Qualifications/Skills:Where required by law, must have state leasing license or ability to obtain the required license(s) within the timeframe mandated by state lawProficient in MS Office applications and strong, demonstrated computer technology skills (including social media use)Excellent verbal and written communication skills with the ability to present thoughts and ideas clearlyStrong ability to plan and organize multiple tasks effectivelyAbility to maintain high level of confidentialityMust have completed a minimum of 12 undergraduate hours upon start date, with a cumulative GPA of at least 2.5Must maintain a cumulative GPA of at least 2.5Must be enrolled in a minimum of 12 undergraduate hours or 6 graduate hours during the academic year (not including summers)Must be able to reside in an assigned staff apartmentMust move on-site no later than one month prior to fall semester move-in day to participate in fall training and preparation of building openingWork Schedule: 9am-6pm, Monday-Friday, with extended hours and/or weekends being required as scheduled, or as needed to meet business needs.Community Ambassadors must be able to commit an average of 20 hours per week to office hours, off-site marketing and promotional activities, on-call duty shifts, programming, and regular resident interaction.Physical Requirements/Environment: The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.This job generally operates in a professional office environment but may also occasionally operate in an outdoor environment. While performing the duties of this job, employees must be able to remain in a stationary position for long periods of time, occasionally move about the office, constantly operate a computer and other office equipment, communicate regularly and effectively with others, both written and verbally, and may occasionally lift up to 30 pounds.This position requires close visual acuity to perform an activity such as preparing and analyzing data and figures, viewing a computer terminal, and extensive reading.The ability and means to travel locally, overnight, in specific regions or states via automobile and airplane may be required.All B.HOM employees are expected to conduct themselves in a professional manner at all times, perform the tasks delegated by supervisors, and observe and support the company’s policies and procedures.B.HOM is an Equal Employment Opportunity Employer. We foster the diverse voices of our community by advocating for inclusivity, celebrating our differences, and continually evolving our practice to make B.HOM a better place to work and live. Our posted compensation reflects the cost of talent across multiple US geographic markets. Pay is based on a number of factors and may vary depending on job-related knowledge, skills, and experience..