Community Ambassador - North 116 Flats

Landmark Properties Management, LLC; Whiteoak Flats (NC); On-site; USD 17,047 - 24,280; Part time

Job summary

Landmark Properties Management, LLC is seeking a Community Ambassador in Whiteoak Flats, North Carolina. In this pivotal role, you will provide exceptional service to both prospective and current residents, assisting them through the leasing process while participating in marketing and community events.

As a Community Ambassador, you will be responsible for guiding residents, promoting community engagement, and meeting sales goals set by management. Your detail-oriented nature and strong organizational skills will thrive in this inclusive work environment.

Qualifications

• High school diploma or equivalent required.
• Enrollment in a Bachelor’s degree program in Business Administration, Marketing, or related field preferred.

Responsibilities

• Guide prospective residents through the leasing process.
• Conduct tasks necessary to close the sale per LEASE Training guidelines.
• Promote the community via social media and marketing events.
• Respond to internet and telephone inquiries in a timely manner.

Skills

Strong organization skills

Proficiency in Microsoft Office Suite

Ability to work evening and weekend hours

Self-discipline

Education

High school diploma or equivalent

Enrollment in a relevant Bachelor’s degree program

Job description

Job Description

The Community Ambassador is at the forefront of the community and responsible for delivering exceptional service to prospective and current residents to help maximize occupancy year over year. This role will guide prospective residents through the leasing process, assist in planning and participate in marketing and community events, and meet sales goals as outlined by the Leasing & Marketing Manager and Community Manager.

Duties / Responsibilities

• Understand the Housing Contract and all related addendums and be able to clearly communicate all information to prospective residents, residents, and guarantors.
• Conduct all tasks necessary to close the sale in accordance with LEASE Training guidelines including: generating new leads, completing guest cards, scheduling & conducting tours, and lead follow up.
• Assist in promoting the community via social media platforms and participating in on- and off‑campus marketing events.
• Assist with email and text campaigns in Entrata and TextUs.
• Represent the community and Landmark Properties in a professional manner.
• Maintain a positive community environment and encourage participation in Residence Life activities.
• Assist in resolving resident concerns/conflict by escalating to the appropriate manager.
• Perform daily opening and closing checklists including model & tour route inspection and housekeeping as needed.
• Attend and contribute to Landmark Lineup and required staff meetings.
• Respond to internet and telephone inquiries in a timely manner.
• Enter maintenance requests as needed.
• Keep detailed activity logs in prospect and resident accounts.
• Label & log packages and send resident notifications.
• Enforce community policies and procedures in accordance with the Housing Contract and report violations to the Community Manager.
• Adhere to corporate procedures and government laws on Fair Housing.
• Participate in all Turn‑related activities including move‑in and move‑out days, unit inspections, and trash‑outs.

Education and Experience

High school diploma or equivalent required. Enrollment in a Bachelor’s degree program in a relevant major such as Business Administration, Marketing, Communications, Accounting, Information Technology, Public Relations, etc. is preferred.

Preferred Knowledge, Skills & Abilities

• Strong organization skills; reliable and self‑disciplined.
• Proficient with Microsoft Office Suite or related software.
• Ability to work evening and weekend hours, including resident lockouts as needed.
• Availability to work during summer and Turn periods.

Work Environment

Noise level in the work environment is usually moderate. Physical demands include frequent standing, walking, sitting, using hands, reaching, climbing, balancing, stooping, kneeling, crouching, crawling, speaking, and hearing. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Compensation

Pay for this position is $15.25 per hour, depending on market factors in the geographic area where the candidate lives.

Landmark Properties is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.