Community Ambassador

City of Richmond (CA); California; On-site; USD 22,000 - 28,000; Part time

Job summary

The City of Richmond (CA) is seeking a Community Ambassador for a part-time hourly role. You will help beautify the City, engage with residents and visitors, and support events and operations in public spaces.

You will perform cleaning tasks, provide information, and work evenings and weekends as needed, acting as a friendly representative for City services and programs.

Qualifications

• Basic cleaning practices and procedures
• Customer service principles and safety regulations
• Effective communication in person and with the public
• Professional conduct when dealing with diverse patrons

Responsibilities

• Assist in beautification, cleaning, maintenance and landscaping tasks
• Promote City services and guide residents and visitors
• Support City events with setup/breakdown and crowd control
• Open/close facilities and monitor spaces for safety and readiness
• Maintain inventory of supplies and equipment
• Provide referrals and information to the public as needed
• Capture event photos/videos and summarize for reports
• Perform related duties as assigned

Skills

Customer service

Communication

Teamwork

Professionalism

Safety awareness

Education

High school diploma or GED

1–3 years relevant experience

Related training program may substitute

Equivalent training/education

Job description

Join the City of Richmond as a Community Ambassador and make a real difference in our city! In this dynamic role, you’ll help keep Richmond beautiful, support community events, and connect directly with residents and visitors. From assisting at City celebrations to providing helpful information and maintaining safe, welcoming spaces, you’ll be a vital part of enhancing the Richmond experience. If you’re passionate about serving the community, enjoy working outdoors, and thrive on teamwork, this is your opportunity to shine!

The Community Ambassador is a part-time hourly position that supports City beautification efforts, public engagement, and event operations. This role performs basic cleaning to assist in the beautification of the City and its facilities. This position also supports City events by assisting with setup and breakdown, monitoring facilities, and ensuring public spaces are prepared for scheduled activities. In addition, the Community Ambassador serves as a City representative, providing information about City services and programs and offering referrals as needed. This position can work collaboratively with City of Richmond partners (i.e. transit providers, community-based organizations, and other stakeholders). Work assignments frequently include evenings and weekends.Under general supervision, performs a variety of cleaning and maintenance tasks, supports City events, serves as a City representative to residents and visitors, and performs related duties as assigned.

The following list is intended to be illustrative in nature and does not necessarily represent the entire range of work duties expected of employees within the job classification.

• Assists in the beautification of the City by performing basic cleaning, maintenance and landscaping duties such as sweeping, picking up rubbish, emptying trash cans, and cleaning drain inlets and/or grates.
• Contacts the proper City department to address abatement and blight.
• Performs a variety of maintenance tasks, as required, to keep sidewalks, streets and parkways clean, including operating a power washer.
• Removes graffiti as needed.
• Serves as an ambassador by informing the public about City services and programs and providing referrals to various resources.
• Reports emergencies and hazards to the appropriate agencies and City departments.
• Monitors all indoor and outdoor areas, as assigned.
• Conducts routine patrols on foot or using various types of vehicles, including bicycles, of the City’s parks, rights-of-ways, public spaces, and other city-owned facilities to help maintain a welcoming and safe environment. Observes and reports concerns related to hazards, maintenance needs, or facility use to the appropriate department.
• Supports City events by opening and closing City facilities, ensuring the spaces are properly reserved, participating with set up and break down of events, tables, and chairs, positioning barricades to open or close areas as necessary, conducting crowd control at City sponsored events, and related work.
• Opens and closes park restrooms.
• Assists in maintaining and controlling inventory of supplies and equipment.
• Informs patrons of the use regulations for facilities, programs, activities and events, and reports concerns to the appropriate personnel.
• May be required to capture photographic or video documentation of a City-sponsored event and prepare a summary for inclusion in reports, such as the City Manager’s weekly report.
• Performs related duties as required.

Required Education and Experience

• High school diploma or GED equivalent
• One to three years of community outreach, security, customer service, janitorial, or other relevant experience
• Proof of completion from a related job training program, such as RichmondBuild or RichmondWorks, may substitute for work experience
• Any equivalent combination of training, education, and experience that provides the required skills, knowledge, and abilities

Required Licenses or Certifications

• Must be able to travel to various locations within and outside of Richmond to meet program needs and to fulfill the job responsibilities. When driving on City business, maintenance of a valid California driver's license and satisfactory driving record is required.

COVID-19 Vaccination Requirement

The City’s policy is that all persons hired on or after October 18, 2021, must be fully vaccinated, including the booster, for COVID-19. New employees will be required to provide proof of complete vaccination or have an approved medical or religious accommodation before employment may commence. If you have any questions regarding this policy, please contact Human Resources.

REQUIRED KSA FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES

Knowledge of:

• The City of Richmond community
• Basic cleaning practices and procedures
• Principles and practices of effective customer service
• Methods and techniques of effective communication
• Excellent customer service skills
• Applicable City of Richmond rules and safety regulations

Skill in:

• Working independently and on a team or in a group setting
• Reading, interpreting, and following a variety of instructions
• Communicating effectively, both orally and in writing
• Remaining professional and courteous when dealing with disorderly patrons
• Maintaining basic and accurate records and other reports as needed
• Exercising sound judgment
• Recognizing unusual, hazardous, or emergencies and taking appropriate actions according to specified regulations

Ability to:

• Interact with vulnerable individuals with varying challenges in a respectful and empathetic manner
• Model positive behaviors
• To follow instructions and program procedures
• Wear proper personal protective equipment (PPE) as required
• Follow safety and OSHA guidelines
• Work independently
• Establish and maintain effective working relationship with facility users, staff, general public and city employees
• Work varying hours, nights, weekends, holidays, and special events as scheduled
• Work under varied conditions, including inclement weather

About the City of Richmond

The City of Richmond lies on the eastern shore of San Francisco Bay, five miles north of Berkeley and seven miles northeast across the Bay from downtown San Francisco. A hub of multimodal transportation, many of our residents and businesses are located in Richmond because of its central location and easy access to the Amtrak/Capitol Corridor, BART, AC Transit, the ferry, and two freeways (I-80 & I-580). Residents, visitors, and employees enjoy Richmond’s numerous recreational opportunities, which include 32 miles of shoreline and over 3,000 acres of shoreline parks, more segments of the Bay Trail completed than any other city, several recreational boat harbors and yacht clubs, and thousands of acres of contiguous inland regional parks and open space. The City has substantial economic resources but is still affordable compared to other Bay Area cities. Our community is welcoming, diverse, and actively engaged.

Richmond is truly the City of Pride and Purpose!

Immigration Reform Control Act

In compliance with the Immigration Reform Control Act of 1986, individuals offered employment by the City of Richmond will be required to show documentation of eligibility to work in the United State as a condition of employment.

Non-Discrimination Policy

The City's policy prohibits discrimination against any applicant on the basis of race, color, age, physical or mental disability, religion, creed, sex, sexual orientation, or national origin.

Disaster Service Workers

California Government Code Title I, Sections 3100 - 3109, declare all public employees to be Disaster Service Workers subject to such disaster service activities as may be assigned to them by their superiors or by law. More information can be found here.

EEO/ADA/DRUG-FREE WORKPLACE

WEBSITE: www.ci.richmond.ca.us