Community Advice Generalist Part-Time Outreach

Citizens Advice South Lincolnshire; Georgia; On-site; USD 24,000 - 25,000; Part time

Job summary

Citizens Advice South Lincolnshire is seeking a Generalist Adviser to cover Stamford Foodbank and Deeping St James. The role is part-time, on-site in Spalding, with occasional travel to other local offices. You will interview clients, record cases, and provide advice to a diverse client base.

The organisation supports thousands of clients each year, valuing equality, accessibility and strong IT skills. A full UK driving licence is essential.

Qualifications

• Full UK driving licence essential.
• Ability to interview clients with sensitive listening and questioning to get to the root of issues and empower clients.
• Good communication and IT skills to deal efficiently with queries and record cases.
• Ability to meet deadlines and manage workload in a pressured environment.
• Understanding of equality and diversity and its application to advice.
• Commitment to the aims, principles and policies of the Citizens Advice service.

Responsibilities

• Interview clients using sensitive listening and questioning to uncover issues and empower clients.
• Work unsupervised or with minimal supervision.
• Communicate effectively and use IT to manage queries and record cases.
• Meet deadlines and manage workload in a pressured environment.
• Apply equality and diversity principles to advice provision.
• Uphold the aims and policies of Citizens Advice.
• Hold a Full UK driving licence.
• Be highly organised, prioritise workload, and adapt to communities and venues.
• Build relationships with community members and local organisations.

Skills

Interviewing

Communication

IT skills

Time management

Equality & Diversity

Policy adherence

Driving licence

Organisational skills

Community engagement

Independence

Job description

Citizens Advice South Lincolnshire is seeking a Generalist Adviser to cover Stamford Foodbank and Deeping St James. The role is part-time, on-site in Spalding, with occasional travel to other local offices. You will interview clients, record cases, and provide advice to a diverse client base.

The organisation supports thousands of clients each year, valuing equality, accessibility and strong IT skills. A full UK driving licence is essential.