Community Administrator

The Pennant Group; Madison (WI); On-site; USD 75,000 - 95,000; Full time

Job summary

Madison Pointe Senior Living seeks a Community Administrator to lead our community with vision, accountability, and heart. You will oversee operations, ensure resident care, regulatory compliance, and financial performance while engaging employees to deliver exceptional service.

You will build strong relationships with residents, families, and staff, foster a culture of excellence, and guide teams toward continuous improvement in quality and safety.

Qualifications

• Active Assisted Living or Community Administrator License preferred.
• Bachelor's degree in Healthcare Administration, Business Administration, Gerontology, Nursing, or related field.
• Three to five years of progressive leadership experience in senior living or related service industry.
• Proven success managing operations, staffing, budgets, compliance, and resident satisfaction.

Responsibilities

• Oversee day-to-day community operations to ensure resident care, service and quality outcomes.
• Provide leadership and support to department leaders to achieve goals.
• Foster accountability, teamwork, engagement, and resident‑centered service.
• Serve as primary leadership contact for residents, families, staff, vendors and regulators.
• Drive fiscal performance, occupancy, and compliance through data-driven decisions.

Skills

Leadership

Regulatory knowledge

Budgeting

Communication

People management

Customer service

Education

Bachelor's degree in Healthcare Administration, Business Administration, Gerontology, Nursing, or related field

Tools

Microsoft Office

Senior living management software

Job description

Lead with Purpose. Inspire Excellence. Create a Community That Feels Like Home. Madison Pointe Senior Living is seeking an experienced and compassionate Community Administrator to lead our community with vision, accountability, and heart. This is an opportunity to make a meaningful impact by creating an exceptional experience for residents, families, and employees while driving operational success and fostering a culture where people thrive. As the Community Administrator, you will oversee all aspects of community operations, ensuring outstanding resident care, regulatory compliance, financial performance, and employee engagement. You'll serve as the leader who sets the tone for excellence, cultivates strong relationships, and empowers a team dedicated to enriching the lives of seniors every day.

What You'll Do

• Lead Community Operations
  • Oversee the day-to-day operations of Madison Pointe Senior Living to ensure exceptional resident care, service, and quality outcomes.
  • Provide leadership and support to department leaders in achieving operational, clinical, and financial goals.
  • Foster a culture of accountability, teamwork, engagement, and resident-centered service.
  • Serve as the primary leadership contact for residents, families, employees, vendors, and regulatory agencies.
  • Ensure the community remains safe, welcoming, compliant, and well-maintained.
• Champion Resident Experience & Quality of Life
  • Promote a culture that honors dignity, independence, choice, and quality of life for every resident.
  • Partner with clinical and support teams to ensure residents receive exceptional care and support.
  • Address resident and family concerns promptly, professionally, and compassionately.
  • Drive continuous improvement initiatives based on resident feedback, quality metrics, and community outcomes.
• Ensure Compliance & Risk Management
  • Maintain compliance with all applicable federal, state, and local regulations.
  • Lead readiness efforts for surveys, audits, licensing reviews, and inspections.
  • Oversee safety programs, emergency preparedness, quality assurance, and risk management initiatives.
  • Ensure concerns, incidents, and investigations are addressed thoroughly and timely.
• Drive Financial & Operational Performance
  • Monitor occupancy, census, labor management, revenue, and expenses.
  • Partner with sales and marketing teams to support growth and community outreach efforts.
  • Identify opportunities to improve efficiency while maintaining an exceptional resident experience.
  • Utilize financial and operational data to make strategic decisions that support long-term success.
• Build & Develop High-Performing Teams
  • Recruit, hire, develop, and retain talented team members.
  • Coach and mentor department leaders to achieve success and professional growth.
  • Promote employee engagement, recognition, accountability, and retention.
  • Ensure compliance with required training, certifications, and ongoing education programs.

What We're Looking For

• Preferred Qualifications
  • Active Assisted Living or Community Administrator License preferred.
  • Bachelor's degree in Healthcare Administration, Business Administration, Gerontology, Nursing, or a related field preferred.
  • Three to five years of progressive leadership experience in senior living, assisted living, memory care, healthcare, hospitality, or a related service industry.
  • Proven success managing operations, staffing, budgets, compliance, employee engagement, and resident satisfaction.
• Preferred Certifications
  • Candidates with the following active CBRF certifications are strongly preferred: Standard Precautions, Fire Safety, First Aid & Choking, Medication Administration Knowledge, Skills & Abilities.
• Knowledge, Skills & Abilities
  • Strong leadership, coaching, and team development skills.
  • Knowledge of senior living regulations and compliance requirements.
  • Experience with budgeting, financial management, and operational planning.
  • Excellent communication, customer service, and conflict resolution abilities.
  • Strong organizational, problem‑solving, and decision‑making skills.
  • Proficiency with Microsoft Office and senior living management systems.

Why Join Madison Pointe Senior Living

At Madison Pointe Senior Living, we believe great communities are built by great people. We are committed to creating an environment where residents feel at home, families feel confident in the care their loved ones receive, and employees feel supported, valued, and empowered to grow. As our Community Administrator, you will have the opportunity to lead a team that makes a difference every day while shaping the future of our community. We provide the support, resources, and autonomy needed to drive results while staying focused on what matters most: delivering exceptional care and service to those we serve.

Equal Opportunity Employer: We evaluate qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable law.

The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at http://www.pennantgroup.com.

Pinnacle Senior Living is a dynamic organization in a rapidly expanding Independent and Assisted Living industry. Our focus to create and maintain assisted and independent living communities that set the standard in each of their individual markets. The 52 Pinnacle Senior Living communities operate across 6 states, and we expect our growth to continue. These communities operate independently with the support of the “Service Center,” a world‑class service team to allow local leaders and their teams to focus solely on the day‑to‑day care of their residents and overall operations.

We are an equal opportunity employer committed to ensuring that all conditions and privileges of employment, including recruitment, hiring, evaluation, transfer, promotion, discipline, determination of compensation and/or benefits, and termination of employment, for all job classifications, are based on qualifications and work record. No employment decision is made, nor do we discriminate, on the basis of race, color, religion, creed, sex/pregnancy, sexual orientation, gender identity, gender expression, age, national origin, ancestry, citizenship, veteran status, or disability.