Community Administrator

Sunset Woods Senior Living; Madison (WI); On-site; USD 85,000 - 105,000; Full time

Job summary

Madison Pointe Senior Living is seeking an experienced Community Administrator to lead our community with vision, accountability, and heart. You will oversee all aspects of operations, ensuring outstanding resident care, regulatory compliance, and financial performance to create a home-like, thriving environment for residents, families, and employees.

As the primary leadership contact, you will build a high-performing team, mentor department managers, drive resident experience and quality of

Qualifications

• Experience leading senior living communities or similar settings.
• Strong knowledge of healthcare regulations and compliance.
• Proven ability to manage budgets, staffing, and operations.

Responsibilities

• Oversee day-to-day community operations ensuring resident care and service quality.
• Lead and develop department leaders; promote accountability and teamwork.
• Foster resident-centered services and quality of life initiatives.
• Ensure readiness for surveys, licensing reviews, and inspections.
• Monitor occupancy, labor, revenue, and expenses; partner with sales/marketing.

Skills

Leadership

Team Development

Regulatory Compliance

Budgeting

Operational Planning

Education

Bachelor's degree in Healthcare Administration

Tools

Microsoft Office

Senior Living Management Systems

Job description

Lead with Purpose. Inspire Excellence. Create a Community That Feels Like Home.

Madison Pointe Senior Living is seeking an experienced and compassionate Community Administrator to lead our community with vision, accountability, and heart.

This is an opportunity to make a meaningful impact by creating an exceptional experience for residents, families, and employees while driving operational success and fostering a culture where people thrive.

As the Community Administrator, you will oversee all aspects of community operations, ensuring outstanding resident care, regulatory compliance, financial performance, and employee engagement. You'll serve as the leader who sets the tone for excellence, cultivates strong relationships, and empowers a team dedicated to enriching the lives of seniors every day.

What You’ll Do

Lead Community Operations

• Oversee the day-to-day operations of Madison Pointe Senior Living to ensure exceptional resident care, service, and quality outcomes.
• Provide leadership and support to department leaders in achieving operational, clinical, and financial goals.
• Foster a culture of accountability, teamwork, engagement, and resident-centered service.
• Serve as the primary leadership contact for residents, families, employees, vendors, and regulatory agencies.
• Ensure the community remains safe, welcoming, compliant, and well-maintained.

Champion Resident Experience & Quality of Life

• Promote a culture that honors dignity, independence, choice, and quality of life for every resident.
• Partner with clinical and support teams to ensure residents receive exceptional care and support.
• Address resident and family concerns promptly, professionally, and compassionately.
• Drive continuous improvement initiatives based on resident feedback, quality metrics, and community outcomes.

Ensure Compliance & Risk Management

• Maintain compliance with all applicable federal, state, and local regulations.
• Lead readiness efforts for surveys, audits, licensing reviews, and inspections.
• Oversee safety programs, emergency preparedness, quality assurance, and risk management initiatives.
• Ensure concerns, incidents, and investigations are addressed thoroughly and timely.

Drive Financial & Operational Performance

• Monitor occupancy, census, labor management, revenue, and expenses.
• Partner with sales and marketing teams to support growth and community outreach efforts.
• Identify opportunities to improve efficiency while maintaining an exceptional resident experience.
• Utilize financial and operational data to make strategic decisions that support long-term success.

Build & Develop High-Performing Teams

• Recruit, hire, develop, and retain talented team members.
• Coach and mentor department leaders to achieve success and professional growth.
• Promote employee engagement, recognition, accountability, and retention.
• Ensure compliance with required training, certifications, and ongoing education programs.

Preferred Qualifications

• Active Assisted Living or Community Administrator License preferred.
• Bachelor's degree in Healthcare Administration, Business Administration, Gerontology, Nursing, or a related field preferred.
• Three to five years of progressive leadership experience in senior living, assisted living, memory care, healthcare, hospitality, or a related service industry.
• Proven success managing operations, staffing, budgets, compliance, employee engagement, and resident satisfaction.

Preferred Certifications

• Standard Precautions
• Fire Safety
• First Aid & Choking
• Medication Administration

Knowledge, Skills & Abilities

• Strong leadership, coaching, and team development skills.
• Knowledge of senior living regulations and compliance requirements.
• Experience with budgeting, financial management, and operational planning.
• Excellent communication, customer service, and conflict resolution abilities.
• Strong organizational, problem-solving, and decision-making skills.
• Proficiency with Microsoft Office and senior living management systems.

Why Join Madison Pointe Senior Living?

At Madison Pointe Senior Living, we believe great communities are built by great people. We are committed to creating an environment where residents feel at home, families feel confident in the care their loved ones receive, and employees feel supported, valued, and empowered to grow.

As our Community Administrator, you will have the opportunity to lead a team that makes a difference every day while shaping the future of our community. We provide the support, resources, and autonomy needed to drive results while staying focused on what matters most: delivering exceptional care and service to those we serve.

Equal Opportunity Employer:

We evaluate qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable law.

The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at http://www.pennantgroup.com.