COMMUNITY ADMINISTRATOR

Volunteers of America Northern Rockies; Billings (MT); On-site; USD 40,000 - 55,000; Full time

Job summary

Volunteers of America Northern Rockies in Billings, MT, is seeking a Community Administrator to manage business operations at the Aspen Grove Apartments. This includes supervising staff and ensuring compliance with regulatory requirements.

The ideal candidate should have a high school diploma, strong communication skills, and experience in property management. The position is full-time, Monday through Friday, with occasional evening and weekend hours required.

Qualifications

• Must be proficient with computer programs.
• Ability to work flexible hours, including weekends.
• Working knowledge of HUD housing.

Responsibilities

• Supervise the property office and business operations.
• Ensure compliance with HUD regulations.
• Hire, train, and supervise staff.
• Market the property according to guidelines.
• Create and submit necessary reports.

Skills

Effective communication skills

Organizational skills

Ability to maintain confidentiality

Servant leadership

Education

High School Diploma or equivalent

Bachelor's degree in related fields

Tools

Microsoft Suite

Social media

Job description

Job Details

Job Location: Aspen Grove Apartments, Billings, MT 59101; Job Shift: Day

Summary/Objective

The Community Administrator serves as the on‑site resident manager at the housing facility. This position manages the Facility’s business operations by directing the work of maintenance staff, service coordinators, and leasing coordinators.

Essential Functions

• Supervise the property office, ensuring that all bookkeeping, marketing, and lease preparations are performed as required.


• Ensure proper resident certification, re-certification, and compliance with all HUD or appropriate regulatory agency requirements.


• Market the property by Fair Housing Regulations and the management agent's guidelines.


• Create and submit reports as required by the management agent or mandated by the federal, state, or local government.


• Hire, train, supervise, and evaluate staff.


• Oversee and participate in the on‑call duty rotation.


• Maintain office files for all business and financial records and credit accounts and deposit all monies received.


• Inspect the property and ensure buildings and grounds are adequately maintained.


• Ensure adherence to HUD rules and compliance with all requirements.


• Complete ongoing training to maintain functionality within the role, complete Certified Occupancy Training.


• Other duties as assigned.

Competencies

• Effective communication skills, both oral and written


• Ability to maintain effective relationships with residents, employees, contractors, and the public


• Effective organizational skills with the ability to prioritize and work under tight deadlines


• Ability to work with a high degree of confidentiality regarding sensitive information


• Continuous demonstration of behaviors aligned with a posture of servant leadership and our cultural values

Supervisory Responsibility

This position has direct supervisory responsibilities and may serve as a coach and mentor for other positions in the organization.

Work Environment

This job operates in a professional office environment within a residential facility. This role routinely uses standard office equipment such as laptop computers, photocopiers, and smartphones.

Physical Demands

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and the ability to adjust focus. This would require lifting files, opening filing cabinets, and bending or stooping as necessary.

Position Type / Expected Hours of Work

This is a full-time position. Days and hours of work are generally Monday through Friday, 8:00 a.m. to 5:00 p.m. Occasional evening and weekend work may be required as job duties demand.

Travel

Minimal travel is required unless for training and supervision.

Required Education, Experience, or Eligibility Qualifications

• High School Diploma or equivalent


• Proficient with computer programs including Microsoft Suite, calendar management, software/database, and social media


• Ability to work a flexible schedule, including weekends and participation in an on‑call duty rotation


• Working knowledge of HUD housing.

Preferred Education and Experience

• Bachelor's degree in business, education, communication, or social work


• Four or more years of business or property management experience or residential customer service management


• Working knowledge of tenant and eviction laws


• Familiarity and comfort with performance metrics, sales quotas, and financial concepts

EEO Statement

Volunteers of America Northern Rockies is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristics. Volunteers of America Northern Rockies will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us at 307-672-0475.