Community Admin Assistant, Terra West Management Services

Yes and Company; Reno (NV); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a detail-oriented Administrative Assistant to support community management operations. In this role, you will be responsible for responding to homeowner inquiries, managing correspondence, and assisting with meeting preparations. Your organizational skills and attention to detail will be crucial in maintaining accurate records and ensuring timely communication. This position offers a dynamic work environment where you can grow your administrative skills while contributing to community engagement. If you thrive in a supportive role and enjoy interacting with people, this opportunity is perfect for you!

Qualifications

• Minimum 6 months of customer service or office experience required.
• Proficiency in Word, Excel, and Outlook with a typing speed of 60 wpm.

Responsibilities

• Respond to homeowner calls and correspondence within specified timeframes.
• Assist Community Manager with meeting preparations and administrative tasks.

Skills

Customer Service

Organizational Skills

Attention to Detail

Problem-Solving

Communication Skills

Education

High School Diploma

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Docuware

Job description

Description

Essential Functions:

• Receive and respond to all homeowner calls within 24 hours.
• Receive and respond to all homeowner correspondence within 3 days.
• Obtain bids with specifications by deadline supplied by the Community Manager.
• Type and proof all correspondence, newsletters, etc., as requested.
• Type and log violation letter within 7 days of receipt. Log all homeowner violation responses within 2 days of receipt. Levy fines using charge sheet on all ongoing violations within 7 days.
• Receive and log architectural requests and process within 2 days of receipt.
• Complete an Association Closeout Inventory list for turnovers.
• Reserve space for meetings. Attend meetings as requested by Community Manager.
• Assist Community Manager with all preparation and distribution of regular and annual Board of Director’s meetings.
• Pull account histories, homeowner files, etc. as requested.
• Maintain association files.
• Complete the action list provided by the Community Manager by the deadline.
• Serve as backup for the front desk.
• Additional duties may be assigned.

Core Competencies:

To perform the job successfully, an individual should demonstrate the following competencies to perform the essential duties and responsibilities of this position:

• Organizing and prioritizing
• Attention to detail and accuracy
• Maintain confidentiality and exercise good judgment
• Problem-solving skills
• Excellent communications skills, both written and verbal

Requirements

Minimum Qualifications:

• Minimum 6 months of customer service and/or office experience
• Computer proficiency in Word, Excel and Outlook – typing speed 60 wpm

Preferred Qualifications:

• Docuware or C3 experience

ADA Requirements:

• See and read small print, both on paper and on a computer screen, quickly and accurately.
• Sit for extended periods of time while working at a computer.
• Hear and speak clearly on the telephone and in person.

Work Posture Requirements:

• Sitting: Constantly
• Standing: Frequently
• Walking: Frequently
• Bending (from waist): Frequently
• Kneeling: Occasionally

Carrying Requirements:

• Items Carried: Files/Board books
• Distance: 50 steps
• Times Per Day: 5
• Maximum Weight: 5 pounds

Moving/Lifting Requirements:

• Items Moved/Lifted: Paper files
• Times Per Day: 5
• Maximum Weight: 3 pounds

Push/Pull Requirements:

• Item Name: Furniture Frequency: Frequently

Environmental Conditions:

• Inside/Outside: No
• Hot/Cold Temperatures: No
• Wet: No
• Noise: No
• Power Equipment: No

EEO/Drug Free Workplace