Community Account Representative 2

Comcast (CC) of Willow Grove; Richmond (VA); On-site; USD 60,000 - 90,000; Full time

Job summary

Comcast is seeking a field-based representative in the Richmond, VA area to promote XFINITY video, internet, voice, XFINITY Home and XFINITY Mobile within assigned communities.

You will develop strong property-management relationships, drive subscriber growth through on-site visits and events, and coordinate with internal teams to resolve sales or product issues while staying aligned with company programs.

Qualifications

• Bachelor's degree required or equivalent experience.
• 2–5 years of relevant work experience.
• Strong knowledge of Comcast products and services.

Responsibilities

• Promote Comcast offerings to assigned communities to drive penetration growth.
• Demonstrate up-to-date knowledge of video, internet, voice, XFINITY Home and XFINITY Mobile.
• Engage property management staff to foster relationships and drive subscriptions.
• Provide sales support and follow-up on issues regarding sales, product or care.
• Coordinate on-site visits and events to generate subscriber growth.
• Collaborate with Comcast Business to identify incremental opportunities.

Skills

Customer Experience

Sales Process

Sales Support

Troubleshooting

Education

Bachelor's Degree

Job description

Job Summary

Responsible for facilitating the penetration growth in assigned Communities by promoting Comcast products including video, high-speed Internet, voice, XFINITY Home and XFINITY Mobile. Develop strong relationships with property management that is conducive to the sale and retention of Comcast products and services. Provide ongoing sales support to assigned Communities. Utilizes advanced knowledge of Comcast's products and services as well as sales process experience to maximize sales. Identifies and pitches new opportunities such as Property Management Software (PMS) Integration and Advanced Products. Works with moderate guidance in own area of knowledge.

Core Responsibilities

• Demonstrates advanced knowledge of Comcast products, through promoting offerings to assigned Communities.
• Displays thorough and recent competitive knowledge of features, benefits, product differences, pricing and campaigns for video, highspeed internet, voice, XFINITY Home and XFINITY Mobile.
• Facilitates the penetration growth, awareness, retention and interest in XFINITY products at the Community level by leveraging available programs (e.g., On-site visits with property management staff, property management Incentives, partnership with channel resources and distribution of marketing collateral).
• Proactively follows-up with customer and property staff as appropriate regarding sales, product, technical, or customer care issues.
• Leads fast resolution of product and customer care issues across customer care, billing and technical support as a single point of contact who is helpful to the customer and property staff and also to internal teams.
• Develops strong working relationships with property management and leasing staff of Communities and leverages their support through onsite programs and events.
• Calls on and visits all new build Communities on a regular and consistent basis prior to and following occupancy; manages and attends frequent on-site events to generate subscriber growth.
• For new build and win back Communities ensures that Comcast services are available prior to occupancy dates.
• Identifies and pitches new opportunities to property management staff of assigned Communities.
• Pitch advanced products to set up leads / meetings for Xfinity Account Executive.
• Partner with Comcast Business to support current accounts and pitch incremental opportunities to own the eco-system of the Community.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance.
• Must be able to work nights and weekends, variable schedule(s)as necessary.
• Other duties and responsibilities as assigned.

Employee Expectations

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

• Customer Experience (CX), Sales Process, Sales Support, Troubleshooting

Compensation

Virginia Pay Range: $59,925.60 - $89,888.40 Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications

(if applicable)

Relevant Work Experience

2-5 Years

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

At Comcast , you have the power to connect the world. Your career options are endless as you grow in your career. Explore your future with access to a variety of teams, locations, and resources in an expanding network. You can also explore additional opportunities at our company, NBCUniversal.