Community Account Representative

Comcast Corp.; Pittsburgh (Allegheny County); On-site; USD 60,000 - 90,000; Full time

Job summary

Comcast is seeking an Account Manager to drive growth within assigned communities in the Pittsburgh area. You will promote XFINITY products and services, build strong relationships with property management, and support sales initiatives to increase subscriber base.

The role requires 2–5 years of relevant experience, a Bachelor's degree, and willingness to work nights/weekends as needed. On-site collaboration with community staff and events will be common.

Qualifications

• Bachelor's degree preferred or equivalent experience.
• 2–5 years of relevant work experience in sales or account management.
• Experience with community outreach and relationship building is a plus.

Responsibilities

• Promote Comcast products to assigned Communities to drive penetration growth.
• Build relationships with property management for sale and retention of Comcast services.
• Provide ongoing sales support and identify opportunities such as PMS integration and advanced products.
• Coordinate with property management staff, on-site events, and partner resources to generate subscriber growth.

Skills

Account Management

Community Events

Sales

Sales Performance

Education

Bachelor's Degree

Job description

Job Summary

Responsible for facilitating the penetration growth in assigned Communities by promoting Comcast products including video, high-speed Internet, voice, XFINITY Home and XFINITY Mobile. Develop strong relationships with property management that is conducive to the sale and retention of Comcast products and services. Provide ongoing sales support to assigned Communities. Utilizes advanced knowledge of Comcast's products and services as well as sales process experience to maximize sales. Identifies and pitches new opportunities such as Property Management Software (PMS) Integration and Advanced Products. Works with moderate guidance in own area of knowledge.

Job Description Core Responsibilities

• Demonstrates advanced knowledge of Comcast products, through promoting offerings to assigned Communities.
• Displays thorough and recent competitive knowledge of features, benefits, product differences, pricing and campaigns for video, highspeed internet, voice, XFINITY Home and XFINITY Mobile.
• Facilitates the penetration growth, awareness, retention and interest in XFINITY products at the Community level by leveraging available programs (e.g., On-site visits with property management staff, property management Incentives, partnership with channel resources and distribution of marketing collateral).
• Proactively follows-up with customer and property staff as appropriate regarding sales, product, technical, or customer care issues.
• Leads fast resolution of product and customer care issues across customer care, billing and technical support as a single point of contact who is helpful to the customer and property staff and also to internal teams.
• Develops strong working relationships with property management and leasing staff of Communities and leverages their support through onsite programs and events.
• Calls on and visits all new build Communities on a regular and consistent basis prior to and following occupancy; manages and attends frequent on-site events to generate subscriber growth.
• For new build and win back Communities ensures that Comcast services are available prior to occupancy dates.
• Identifies and pitches new opportunities to property management staff of assigned Communities.
• Pitch advanced products to set up leads / meetings for Xfinity Account Executive.
• Partner with Comcast Business to support current accounts and pitch incremental opportunities to own the eco-system of the Community.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance.
• Must be able to work nights and weekends, variable schedule(s)as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to

Understand our Operating Principles; make them the guidelines for how you do your job. Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. Win as a team - make big things happen by working together and being open to new ideas. Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. Drive results and growth. Support a culture of inclusion in how you work and lead. Do what's right for each other, our customers, investors and our communities.

Disclaimer

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills Account Management, Community Events, Sales, Sales Performance

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality-to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the benefits summary on our careers site for more details.

Education Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relevant Work Experience 2-5 Years

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

At Comcast , you have the power to connect the world.

Your career options are endless as you grow in your career. Explore your future with access to a variety of teams, locations, and resources in an expanding network. You can also explore additional opportunities at our company, NBCUniversal.