Community Account Representative 2

Comcast; Orlando, Northern (FL, KY); Hybrid; USD 65,000 - 100,000; Full time

Job summary

Comcast in Orlando seeks a field sales professional responsible for promoting XFINITY products. You will develop strong relationships with property management to drive sales and retention and provide ongoing support to assigned communities.

The role requires knowledge of Comcast products, a focus on growth, and coordination with internal teams to resolve issues while working nights and weekends as needed.

Qualifications

• Bachelor's degree or equivalent experience.
• 2-5 years of relevant work experience.

Responsibilities

• Promotes Comcast products to assigned Communities with up-to-date product knowledge.
• Drives penetration growth and retention at the community level through on-site visits.
• Serves as single point of contact for product, technical, and customer care issues.
• Builds relationships with property management and leasing staff.
• Visits new build communities to drive subscriber growth and ensure service availability.

Skills

Customer Experience (CX)

Sales

Product Knowledge

Education

Bachelor's Degree

Job description

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for facilitating the penetration growth in assigned Communities by promoting Comcast products including video, high-speed Internet, voice, XFINITY Home and XFINITY Mobile. Develop strong relationships with property management that is conducive to the sale and retention of Comcast products and services. Provide ongoing sales support to assigned Communities. Utilizes advanced knowledge of Comcast's products and services as well as sales process experience to maximize sales. Identifies and pitches new opportunities such as Property Management Software (PMS) Integration and Advanced Products. Works with moderate guidance in own area of knowledge.

Job Description

Core Responsibilities

• Demonstrates advanced knowledge of Comcast products, through promoting offerings to assigned Communities. Displays thorough and recent competitive knowledge of features, benefits, product differences, pricing and campaigns for video, highspeed internet, voice, XFINITY Home and XFINITY Mobile.
• Facilitates the penetration growth, awareness, retention and interest in XFINITY products at the Community level by leveraging available programs (e.g., On-site visits with property management staff, property management Incentives, partnership with channel resources and distribution of marketing collateral).
• Proactively follows-up with customer and property staff as appropriate regarding sales, product, technical, or customer care issues. Leads fast resolution of product and customer care issues across customer care, billing and technical support as a single point of contact who is helpful to the customer and property staff and also to internal teams.
• Develops strong working relationships with property management and leasing staff of Communities and leverages their support through onsite programs and events.
• Calls on and visits all new build Communities on a regular and consistent basis prior to and following occupancy; manages and attends frequent on-site events to generate subscriber growth. For new build and win back Communities ensures that Comcast services are available prior to occupancy dates.
• Identifies and pitches new opportunities to property management staff of assigned Communities. Pitch advanced products to set up leads / meetings for Xfinity Account Executive. Partner with Comcast Business to support current accounts and pitch incremental opportunities to own the eco-system of the Community.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s)as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills

Customer Experience (CX); Sales; Product Knowledge

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

2-5 Years