Community Account Representative

Comcast Corporation; Grand Rapids, Northern (MI, KY); Hybrid; USD 42,000 - 65,000; Full time

Job summary

Comcast seeks a Community Account Representative in Grand Rapids to promote XFINITY video, internet, voice, home, and mobile services. You will develop strong relationships with property management and leasing staff, enabling growth and retention of Comcast products within assigned Communities.

Responsibilities include on-site visits, coordinating with property management, and supporting outreach events to drive subscriber growth while working with internal teams to resolve issues.

Qualifications

• Bachelor's Degree preferred; Comcast may consider coursework/experience as substitute.
• 2-5 years of relevant work experience.

Responsibilities

• Promote Comcast products to assigned Communities and manage relationships with property management.
• Drive penetration growth, retention, and awareness of XFINITY products via on-site visits and events.
• Serve as the single point of contact for product and customer care issues, coordinating with internal teams.
• Build strong ties with property management and leasing staff to support growth.
• Visit new build communities regularly and ensure services are available before occupancy.

Skills

Customer Experience

Sales

Relationship Building

Critical Thinking

Problem Solving

Self Motivation

Education

Bachelor's Degree

Job description

## Community Account RepresentativeApply: MI - Grand Rapids, 5859 28th St SE: Full time: Posted Yesterday: End Date: October 2, 2026 (12 days left to apply): R444621Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.**Job Summary**Responsible for facilitating the penetration growth in assigned Communities by promoting Comcast products including video, high-speed Internet, voice, XFINITY Home and XFINITY Mobile. Develop strong relationships with property management that is conducive to the sale and retention of Comcast products and services. Provide ongoing sales support to assigned Communities. Utilizes advanced knowledge of Comcast's products and services as well as sales process experience to maximize sales. Identifies and pitches new opportunities such as Property Management Software (PMS) Integration and Advanced Products. Works with moderate guidance in own area of knowledge.**Job Description****Core Responsibilities:*** Demonstrates advanced knowledge of Comcast products, through promoting offerings to assigned Communities. Displays thorough and recent competitive knowledge of features, benefits, product differences, pricing and campaigns for video, highspeed internet, voice, XFINITY Home and XFINITY Mobile.* Facilitates the penetration growth, awareness, retention and interest in XFINITY products at the Community level by leveraging available programs (e.g., On-site visits with property management staff, property management Incentives, partnership with channel resources and distribution of marketing collateral).* Proactively follows-up with customer and property staff as appropriate regarding sales, product, technical, or customer care issues. Leads fast resolution of product and customer care issues across customer care, billing and technical support as a single point of contact who is helpful to the customer and property staff and also to internal teams.* Develops strong working relationships with property management and leasing staff of Communities and leverages their support through onsite programs and events.* Calls on and visits all new build Communities on a regular and consistent basis prior to and following occupancy; manages and attends frequent on-site events to generate subscriber growth. For new build and win back Communities ensures that Comcast services are available prior to occupancy dates.* Identifies and pitches new opportunities to property management staff of assigned Communities. Pitch advanced products to set up leads / meetings for Xfinity Account Executive. Partner with Comcast Business to support current accounts and pitch incremental opportunities to own the eco-system of the Community.* Consistent exercise of independent judgment and discretion in matters of significance.* Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s)as necessary.* Other duties and responsibilities as assigned.**Employees at all levels are expected to:*** Understand our Operating Principles; make them the guidelines for how you do your job.* Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.* Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.* Win as a team - make big things happen by working together and being open to new ideas.* Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.* Drive results and growth.* Support a culture of inclusion in how you work and lead.* Do what's right for each other, our customers, investors and our communities.**Disclaimer:** This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.**Skills**Critical Thinking Problem Solving, Customer Experience (CX), Relationship Building, Sales, Self MotivationWe believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.Please visit the benefits summary on our careers site for more details.**Education**Bachelor's DegreeWhile possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.**Certifications** (if applicable)**Relevant Work Experience**2-5 YearsComcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.