Community Account Manager

Optimum Communications Inc.; New York (NY); Hybrid; USD 59,000 - 96,000; Full time

Job summary

Optimum Communications Inc. is seeking a Community Account Manager to manage a portfolio of multi-dwelling unit properties, grow market share, and maximize monthly recurring revenue.

You will work with onsite staff and leasing teams to educate residents on product value and ensure favorable contract renewals, while coordinating with internal teams to deliver exceptional service. The role focuses on new mover acquisition, win-back customers, and upgrades, with high travel to assigned properties

Qualifications

• 5+ years related experience.
• Ability to travel up to 75%.
• Strong communication skills are a must.
• Proficiency in Microsoft Excel and Office Suite programs is required.
• Business development experience with emphasis on new customer acquisition and relationship management.

Responsibilities

• Consistently achieve monthly sales, revenue quotas and KPIs.
• Coordinate marketing events and cultivate relationships with sales, leasing staff and HOA's representing our brand and products.
• Conduct site and virtual visits with property staff and educate staff about product offers and Optimum value.
• Schedule quarterly/semi-annual reviews with property staff to discuss business trends and targets.
• Act as liaison between property management and internal teams to address service issues and on-time delivery.
• Track and report all sales, events, visits, and property escalations.

Skills

Communication

Travel readiness

Self-motivation

Relationship management

Sales basics

Tools

Microsoft Excel

Office Suite

Salesforce

CRM platforms

Job description

Are you looking to Optimize your life? Start your exciting path to a rewarding career today!

We are Optimum, a leader in the fast-paced world of connectivity, and we're seeking driven and enthusiastic professionals to join our team, empower lives, fuel businesses, and drive innovation. Connectivity is no longer a luxury, but a necessity. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. Our successes, now and in the future, are powered by our amazing product, a commitment to our people and culture, and the connections we make in our communities.

If you are resourceful, collaborative, and passionate about delivering consistent excellence, Optimum is for you!

Job Summary

As a Community Account Manager, you will be assigned a portfolio of muti-dwelling unit properties. The primary responsibility as CAM, is to grow and maintain market share by selling new movers, win-back customers, and upgrade existing customers to maximize monthly recurring revenue. Additionally, our CAM, will develop and manage the onsite relationship with the leasing staff, to ensure we are maximizing the terms of our marketing agreement, driving growth through educating staff and residents about the value of our products and reliability of our service, while positioning Optimum favorably against competitors and for contract renewals. In this role, you will be assigned new properties ensuring we maximize MDU new build customer penetration by working with onsite sales personnel and internal field operations to be "first to the door".

Responsibilities

• Consistent achievement of monthly sales, revenue quotas and key performance indicators.
• Coordinate marketing events and cultivate relationships with sales, leasing staff and HOA's representing our brand, products while providing service excellence.
• Conduct site and virtual visits with property staff, updating and replenishing sales collateral, and educating leasing staff about new and existing product offers and the value of the optimum brand.
• Schedule quarterly/semi-annual reviews with property staff to "walk" the property, understand business trends and share property performance against established targets.
• Act as a liaison between property management and our internal Technical Operations, Construction Department and Sales Support to address service issues that impacts our ability to deliver on-time and exceptional service.
• Timely tracking and reporting of all sales, events, visits, and property escalations.
• Act as a point of contact with Bulk Property management staff, coordinating new customer onboarding and de-bulk events.
• All other duties assigned by your supervisor.

Qualifications

• 5+ years related experience.
• Ability to travel up to 75%
• Strong communication skills are a must.
• Proficiency in Microsoft Excel and Office Suite programs is required.
• Business Development experience with emphasis on new customer acquisition and relationship management.
• Must be self-motivated and able to work independently.
• Computer skills, including Windows-based applications, and the ability to work within Salesforce and sales order entry and CRM platforms.
• Strong people and relationship management skills.
• Must possess and maintain a valid driver's license in good standing within the state of current residence.

At Optimum, every action and interaction we take part in, is driven by our three Guiding Principles: Do What's Right, Drive One Optimum, and Make It Happen. These aren't just words, they help us build trust, create real community, and embrace new ways of thinking. Our employees are empowered to do the right thing for our customers and co-workers and to recognize and reward these behaviors when we see them. It's all part of the bigger picture of "Be The Difference" where each employee knows they have the power to enact real change, share new ideas, and understand that learning never stops.

If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team. Together, we'll shape the future of connectivity.

All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company's discretion based on business necessity.

We are an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.

The Company collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.

Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in the posted location is$58,738.00-$96,499.00/ year. The rate/range provided herein is the anticipated pay at the time of hire, and does not reflect future job opportunity.

We appreciate your interest in this opportunity. Applicants must be authorized to work for ANY employer in the U.S. Please note that at this time, we do not provide visa sponsorship for employment.