Communications Technician - Full Time

Valley Health System; United States; On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Zero-Deductible Health Plan

Dental and vision insurance

Generous Paid Time Off

Tuition Assistance

Retirement Savings Match

Employee Assistance Program

Healthy U Wellness Program

Health savings account

Flexible spending account for child/di

Job summary

Valley Health System is seeking a Communications Technician to handle incoming calls, transfer requests, and direct the public to the appropriate facilities. You will also page physicians and VHS staff as needed and manage on-call schedules for physician practices and departments.

The role requires strong customer service, solid typing (40–50 wpm), and proficiency with Word and Outlook. A safe, clean work environment and adherence to Valley Health values are essential.

Qualifications

• Customer service oriented and excellent communication skills required.
• Proficiency in computer and typing skills (40-50 wpm) required.
• Working knowledge of Microsoft Word and Outlook required.
• Ability to respond to multiple demands and use analytical skills.

Responsibilities

• Handles answer/transfer calls for the general public.
• Communicates directions to facilities; pages physicians/ VHS personnel as needed.
• Enters schedules and updates for Web on call for physician practices and departments.
• Maintains a safe and clean work environment and supports Valley Health values.

Skills

Customer service

Communication skills

Typing 40-50 wpm

Microsoft Word

Microsoft Outlook

Analytical ability

Education

High school diploma

Job description

As one of the nation's Top 15 Health Systems, recognized by Premier and Modern Healthcare, Valley Health is a place where excellence, compassion, and purpose come together. This distinction reflects our commitment to exceptional patient care, clinical quality, and the caregivers who make it all possible.

Department VH CORP COMMUNICATIONS - 108341 Worker Sub Type Regular Work Shift First Shift (United States of America) Pay Range $18.59 - $24.16

Job Description

The Communications Technician accurately handles answer/ transfer calls for the general public, communicates directions to different facilities for general public, pages physicians/ VHS personnel as needed, enters schedules and updates for Web on call for physician practices and departments. The Communications Technician is responsible for maintaining a safe and clean work environment, and communicating in support of Valley Health values.

Education

High school diploma or equivalency required

Experience

Former hospital department/call center operator or physician office experience preferred

Qualifications

• - Customer service oriented and excellent communication skills required
• - Proficiency in computer and typing skills (40-50 wpm) required
• - Working knowledge of Microsoft Word and Outlook required
• - Ability to respond to multiple demands and use analytical

FLSA Classification

Non-exempt

Physical Demands 6 A Customer Service Benefits

At Valley Health, we believe everyone is a caregiver, and our goal is to create an environment where our caregivers thrive physically, financially, and emotionally. In addition to a competitive salary, our most popular benefits for full-time employees include:

• A Zero-Deductible Health Plan Dental and vision insurance
• Generous Paid Time Off
• Tuition Assistance
• Retirement Savings Match
• A Robust Employee Assistance Program to help with many aspects of emotional wellbeing
• Membership to Healthy U: An Incentive-Based Wellness Program
• Valley Health also offers a health savings account & flexible spending account for childcare, life insurance, short-term and long-term disability, and professional development.
• In addition, several perks come with working for the largest employer in the region, such as discounts to on-campus dining, and more.
• To see the full scale of what we offer, visit valleyhealthbenefits.com.