Communications Technician

Valley Health; Winchester (VA); On-site; USD 27,552 - 35,817; Full time

Benefits offered by this job

Zero-Deductible Health Plan

Dental and vision insurance

Generous Paid Time Off

Tuition Assistance

Retirement Savings Match

Employee Assistance Program

Healthy U wellness program

Job summary

Valley Health in Winchester, VA is seeking a Communications Technician to handle incoming calls and transfer duties, direct the public to appropriate facilities, and page physicians and staff as needed. The role also involves updating on-call schedules and maintaining a safe, clean workspace.

Ideal candidates will have a high school diploma and prior hospital or call center experience, with strong customer service, computer skills, and the ability to manage multiple tasks with analytical

Qualifications

• Customer service oriented and excellent communication skills required.
• Proficiency in computer and typing skills (40-50 wpm).
• Working knowledge of Microsoft Word and Outlook.
• Ability to respond to multiple demands and use analytical thinking.

Responsibilities

• Handle answer/transfer calls for the general public.
• Direct the general public to facilities; communicate directions.
• Page physicians/VHS personnel as needed; manage on-call scheduling updates.
• Maintain a safe, clean work environment and support Valley Health values.

Skills

Customer service

Typing 40-50 wpm

Microsoft Word

Microsoft Outlook

Multitasking & analytical thinking

Education

High school diploma or equivalent

Tools

Microsoft Word

Outlook

Job description

Department

VH CORP COMMUNICATIONS - 108341

Worker Sub Type

Regular

Work Shift

First Shift (United States of America)

Job Description

The Communications Technician accurately handles answer/transfer calls for the general public, communicates directions to different facilities for the general public, pages physicians/VHS personnel as needed, enters schedules and updates for Web on call for physician practices and departments. The Communications Technician is responsible for maintaining a safe and clean work environment, and communicating in support of Valley Health values.

Education

High school diploma or equivalency required

Experience

Former hospital department/call center operator or physician office experience preferred

Qualifications

• Customer service oriented and excellent communication skills required
• Proficiency in computer and typing skills (40-50 wpm)
• Working knowledge of Microsoft Word and Outlook
• Ability to respond to multiple demands and use analytical thinking

FLSA Classification

Non-exempt

Physical Demands

6 A Customer Service

Benefits

At Valley Health, we believe everyone is a caregiver, and our goal is to create an environment where our caregivers thrive physically, financially, and emotionally. In addition to a competitive salary, our most popular benefits for full-time employees include:

• A Zero-Deductible Health Plan
• Dental and vision insurance
• Generous Paid Time Off
• Tuition Assistance
• Retirement Savings Match
• A Robust Employee Assistance Program to help with many aspects of emotional wellbeing
• Membership to Healthy U: An Incentive-Based Wellness Program

Valley Health also offers a health savings account & flexible spending account for childcare, life insurance, short-term and long-term disability, and professional development. In addition, several perks come with working for the largest employer in the region, such as discounts to on-campus dining, and more.