Communications Strategy and Operations Specialist

Diligent-14787b60; New York (NY); Hybrid; USD 115,000 - 145,000; Full time

Job summary

We are hiring a Communications Strategy and Operations Specialist for Diligent in New York, NY. This hybrid role blends media relations support, executive thought leadership program development, and marketing operations, reporting to the CMO and collaborating with the broader marketing leadership.

You will craft executive content for speaking, social, and bylines, align internal communications with company priorities, and help manage the operating rhythm of the marketing team while supporting

Qualifications

• 3+ years of GTM experience with proven communications experience in B2B/SaaS.
• Excellent communicator with a demonstrated ability to adapt tone and voice for an executive.
• Experience supporting media relations or working alongside a PR/Corporate Communications function.
• Strong organizational skills and comfort managing multiple workstreams and stakeholders.
• Ability to work cross-functionally and build trust quickly with senior stakeholders, including comfort operating with a high degree of discretion.
• Experience partnering with a People/HR team on internal communications is a plus.

Responsibilities

• Executive Thought Leadership & External Communications: Identify executive thought leadership opportunities; Draft content with executives for social media, speaking, podcasts, thought leadership and bylines that build the executive presence and voice in the GRC market; Support preparation materials for executive events; Develop executive thought leadership content calendar that accounts for industry rhythms and product launches; Support media relations: help draft statements, briefing documents, and Q&A prep, and coordinate with Corporate Communications/PR on press opportunities and interview logistics.

Skills

Media relations

Executive communications

Thought leadership

Project management

Marketing operations

Cross-functional collaboration

Internal communications

GTM experience

Education

BA in communications or related field

Job description

Communications Strategy and Operations Specialist

New York, New York, United States

We'relooking for a Communications Specialist with a uniquely hybrid role combining media relations support, executive thought leadership program development, project management, and communications operations for the marketing team. This role supports how executives communicate externally - whether through press, speaking or social media - and internally, with CMO internal communications and content development.

With a unique set of responsibilities supporting executive comms, internal communications for the CMO and planning for the marketing team, this role is key in how the marketing organization stays aligned,prioritizedand running efficiently day to day. Straddling both the comms team and the office of the CMO, you will seek opportunities that carry theDiligentexecutives’ voices while also helping run the operating rhythm of the marketing team itself.

You would be joining Diligent at an exciting moment in the company’s history, as they unleash their new AI-powered GRC platform to help General Counsels, Chief Compliance Officers, Audit and Risk Leaders. This is the result of nearly three years of intense development of agentic workflows inside theDiligentplatform, as well as MCP/plug-in access toDiligentofferings - providing a robust, differentiated experience for clients who need solutions that accelerate and action critical business objectives, not just static reporting.

This is a high-visibility role for someone who wants exposure to media relations, executivecommunicationsand marketing team operations at once. You'll work closely with the CMO, the executive team, the broader marketing leadership team, corporate communications, and the People team to make sure the right message reaches the right audience — and marketing leadership stays focused on what matters most with internal and external alignment on strategic priorities.

What You'll Do

Executive Thought Leadership & External Communications

• Identify executive thought leadership opportunities.
• Draft content with executives for social media, speaking, podcasts, thought leadership and bylines that build the executive presence and voice in the GRC market.
• Support preparation materials for executive events.
• Develop executive thought leadership content calendar that takes industry and company rhythms into account, whether for product launch, events, analyst inflection points, key regulatory deadlines and other moments to amplify storytelling while maintaining a consistent voice across platforms.
• Support media relations: help draft statements, briefing documents, and Q&A prep, and coordinate with Corporate Communications/PR on press opportunities and interview logistics.

Internal Communications

• Draft internal communications in partnership with CMO and People Business Partner, including team updates, all-hands content, and marketing org announcements.
• Partner with the People team to draft and coordinate company-wide internal communications, leveraging best practices on sensitive matters.
• With CMO, translate marketing strategy and priorities into internal-facing content the broader company can understand and rally around.

Marketing Team Operations and Communications

• Support planning and prioritization across the marketing organization, tracking key initiatives, deadlines, and cross-team dependencies.
• Develop internal communications for quarterly, half and annual plans with the marketing leadership team.
• Help prepare for recurring leadership forums by coordinating content and materials from across the marketing team.
• Act as a connective layer across marketing functions to help surface priorities, flag conflicts, and escalate appropriately.
• Manage ad hoc special projects for the CMO as they arise.

What We're Looking For

• Fast moving, AI proficient, biased to action and hungry for a uniquely career-moving opportunity.
• 3+ years of GTM experience with proven communications experience in B2B/SaaS.
• Excellent communicator with a demonstrated ability to adapt tone and voice for an executive.
• Experience supporting media relations or working alongside a PR/Corporate Communications function.
• Strong organizational skills and comfort managing multiple workstreams and stakeholders at once, with sound judgment on what to prioritize.
• Ability to work cross-functionally and build trust quickly with senior stakeholders, including comfort operating with a high degree of discretion.
• Experience partnering with a People/HR team on internal communications is a plus.
• BA in communications, marketing or equivalent degree.

Quarterly and potentially more frequent travel would be requiredofthis role.

U.S pay range

$115,000 - $145,000 USD

About Us

Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.

At Diligent, we're building the future with people who think boldly and move fast. Whether you're designing systems that leverage large language models or part of a team reimaging workflows with AI, you'll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity. The future belongs to those who keep learning, and we are building it together. At Diligent, you’re not just building the future - you’re an agent of positive change, joining a global community on a mission to make an impact.

• Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
• We care about our people.Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programsto name a few
• We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
• Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability –to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.

Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney. To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected towork onsite at least 50% of the time.We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community.

Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws.We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See alsoDiligent's EEO Policy andUS EEOC ’ s Know Your Rights . We are a drug free workplace.

We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [e-mail].

To support a fair and consistent hiringprocess, we use AIand digital automated tools to assist our recruitment team in organizing candidate data, surfacing relevant applications, coordinatinginterview scheduling and summarizing interview notes. All final screening, evaluation, and hiring decisions are made by humans on our team. To learn more about how we collect, protect, and process your information, please review ourCandidate Privacy Policy .

At Diligent, we recognize the value of a diverse global workforce. Visa sponsorship may be available for select positions based on business needs and specific role requirements. Sponsorship decisions are evaluated on a case-by-case basis, and eligibility should not be assumed for all opportunities.

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