Communications Strategist

Northwestern Mutual; Milwaukee (WI); On-site; USD 90,000 - 120,000; Full time

Job summary

Northwestern Mutual is seeking a Communications Strategist to manage and develop programs that advance our strategic corporate priorities for the PPC area. You will collaborate with Underwriting, Claims, and Strategic Communications to inform and influence field partners.

This dynamic role requires thoughtful storytelling, cross-functional partnership, and practical content execution across channels, ensuring our communications educate, engage, and motivate financial advisors, clients, and

Responsibilities

• Manage and implement communication tactics, programs, projects, and initiatives that align with strategic direction and priorities through a variety of channels.
• Consult with Underwriting, Claims, and other PPC initiative leaders on communication strategy to design and execute communications plans that support business objectives and documented outcomes.
• Translate Underwriting and Claims priorities, process changes, and operational updates into clear, actionable communications for field and internal audiences.
• Ability to take communications plans and business partner input to develop a variety of compelling content tailored for specific audience segments.
• Desire to learn about the complexities of the insurance and financial services industry, and the unique relationship the Home Office maintains with our exclusive field force.
• Work across Strategic Comms department to ensure corporate channels are utilized appropriately and cross-functional team members are consulted when necessary.

Job description

About the Job:

The Communications Strategist manages and develops communication programs, initiatives, and campaigns that align with Northwestern Mutual's strategic corporate communication priorities. This role will support the Product, Purchase, and Claims (PPC) area of the business, bringing communications expertise while partnering closely with subject matter experts in Underwriting and Claims.

The person in this role will collaborate with business partners and stakeholders within Underwriting, Claims, and Strategic Communications to strengthen field awareness, understanding, conviction, and action. This includes developing communications that support underwriting priorities and change initiatives, claims-related education and storytelling, and our industry-leading risk product suite (life insurance, disability insurance, annuities, and long-term care). These activities mainly aim to inform, educate, and influence our financial advisors, and may also include the company's clients, employees, and other stakeholders.

This is a dynamic role where you can directly support top business priorities of the company through thought partnership, strategic counsel, impactful storytelling, and meaningful communications content.

What You'll Do:

• Manage and implement communication tactics, programs, projects, and initiatives that align with strategic direction and priorities through a variety of channels.

• Consult with Underwriting, Claims, and other PPC initiative leaders on communication strategy to design and execute communications plans that support business objectives and documented outcomes.

• Translate Underwriting and Claims priorities, process changes, and operational updates into clear, actionable communications for field and internal audiences.

• Ability to take communications plans and business partner input to develop a variety of compelling content tailored for specific audience segments.

• Desire to learn about the complexities of the insurance and financial services industry, and the unique relationship the Home Office maintains with our exclusive field force.

• Work across Strategic Comms department to ensure corporate channels are utilized appropriately and cross-functional team members are consulted when necessary.