Communications Specialist Supervisor - Police

KUMC University of Kansas Medical Center; United States; On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health, dental, vision insurance from

Employer-paid life insurance and long‑

Paid time off and holidays

Retirement programs (457 or 403b)

Job summary

University of Kansas Medical Center in Kansas City, KS, seeks a Communications Specialist Supervisor to lead the University Police Department Communications Division. The role oversees CCTV, computer, telephone, and two-way radio operations, monitors alarms, access, and fire systems across the complex.

Responsibilities include supervising? staff, enforcing policies, and coordinating training while maintaining certifications.

Qualifications

• Three years of experience as a Public Safety Telecommunicator.
• Felony or violent misdemeanor convictions disqualify.
• Must be fluent in English (speaking, reading, writing).

Responsibilities

• Supervise and evaluate activities of Communications Specialists in University Police operations.
• Implement shift-based goals, policies, and procedures.
• Provide ongoing education and training opportunities to shift staff.
• Review calls for service on assigned shifts and ensure compliance with directives.
• Discipline as required and maintain required certifications and access rights.

Skills

English fluency

Education

High School Diploma or GED

Tools

APCO Public Safety Telecommunicator 1 Certification

NCIC Full Access Certification

Driver’s License

REJIS

Caliber CAD

AVTEC Scout Dispatch Console

Job description

Department: Public Safety - Police Operations

Police Dispatch Supervisors

Position Title: Communications Specialist Supervisor

Job Family Group: Professional Staff

Job Description Summary

The Communication Specialist Supervisor serves in a supervisory capacity in the University Police Department Communications Division. This position provides communication services for the department via the use of CCTV, computer, telephone, and two-way radio console. The supervisor is responsible for monitoring all alarms, access, and fire alarm systems for the complex.

Job Description

Job Duties Reviews, supervises, and evaluates activities and performance of Communications Specialists engaged in University Police and other law enforcement communication operations. Implements shift-based and departmental goals, policies, and procedures into practical operations. Provides continuing education and/or training opportunities to members of their respective shift through assigned training, impromptu exercises, or guided review using established training and reference materials, including initial or remedial training as needed. Conducts regular randomized reviews of calls for service assigned to their designated review shift, or direct reports, as outlined by the Communications Specialist Manager. Ensures employees are following all dissemination, access, and reference requirements and paperwork in accordance with Kansas Bureau of Investigation (KBI) directives. Issues appropriate disciplinary action to direct reports based on conduct, job performance, or other issues outlined in USS Policy, or refers the matter to the Communications Specialist Manager or above in the event of a serious incident. Maintains all necessary certifications for the performance of daily job-related duties and successfully completes all recertification obligations in the specified timeframe. Maintains all department issued equipment and databases and reports any inconsistencies or issues to the Communications Specialist Manager in a timely fashion. Maintains supervisor and administrator access to all computer systems relevant to job performance and assigns access rights and privileges to respective employees within the scope of their job title. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. It is only a summary of the typical functions of the job, not an exhaustive list of all possible job responsibilities, tasks, duties, and assignments. Furthermore, job duties, responsibilities and activities may change at any time with or without notice.

Required Qualifications

• Education: High School Diploma or GED.
• Certifications/Licenses: Valid APCO Public Safety Telecommunicator 1 Certification.
• Certifications/Licenses: Valid NCIC Full Access Certification.
• Certifications/Licenses: Valid Driver’s License of any classification. If license is in a state other than Kansas or Missouri, candidate must be willing to obtain a valid Kansas or Missouri driver’s license within ninety (90) days of appointment.
• Work Experience: Three (3) years of experience as a Public Safety Telecommunicator. Relevant education may be substituted for experience on a year for year basis. Candidate must be free of any felony or violent misdemeanor convictions. Candidate must not have any Driving Under the Influence (DUI) or Operating a Vehicle Under the Influence (OVI) related charges or convictions within the last two (2) years. Candidate must not have had any points-accruing moving violations within the past six (6) months. Hearing must be correctable to a range that allows normal radio and telephone conversations with field units. Vision must be correctable to a range that will allow reading and/or viewing of computer display terminals, maps, printouts, and CCTV monitoring position. Candidate must be fluent in the English language in speaking, reading, and writing. Candidate will be required to obtain APCO Communications Training Officer Certification within 180 days of hire.

Preferred Qualifications

• Certifications/Licenses: Valid APCO Communications Training Officer Certification.
• Work Experience: Five (5) years of experience as a Public Safety Telecommunicator. If candidate is a KUPD employee, minimum two (2) years’ experience as a KUMC Public Safety Communications Specialist. Prior supervisory experience within the public safety or law enforcement environment. Prior experience with Regional Justice Information System (REJIS), Caliber CAD, and AVTEC Scout Dispatch Console.

Required Documents

Resume/CV

Comprehensive Benefits Package

• Coverage begins on day one for health, dental, and vision insurance and includes health expense accounts with generous employer contributions if the employee participates in a qualifying health plan.
• Employer-paid life insurance, long-term disability insurance, and various additional voluntary insurance plans are available.
• Paid time off, including vacation and sick, begins accruing upon hire, plus ten paid holidays.
• One paid discretionary day is available after six months of employment, and paid time off for bereavement, jury duty, military service, and parental leave is available after 12 months of employment.
• A retirement program with a generous employer contribution and additional voluntary retirement programs (457 or 403b) are available.
• https://www.kumc.edu/human-resources/benefits.html

Employee Type: Regular Time Type: Full time Rate Type: Hourly Compensation Statement

The pay range listed for this position is determined by our compensation program using market data and salary benchmarking. A combination of factors is considered in making compensation decisions including, but not limited to, education, experience and training, qualifications relative to the requirements of the position, and funding. At the University of Kansas Medical Center, a reasonable estimate for the starting pay range will be the minimum to midpoint of the posted range, taking into account the combination of factors listed above.

• Pay Range: $29.23 - $43.85
• Minimum $29.23
• Midpoint $36.54
• Maximum $43.85

The mission of the University of Kansas Medical Center

to improve lives and communities in Kansas and beyond through innovation in education, research, and health care.

Equal Opportunity/Affirmative Action Statement

The University of Kansas Medical Center is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, ethnicity, ancestry, age, protected veteran or disability status, marital status, parental status, or genetic information. http://policy.ku.edu/IOA/nondiscrimination https://kumc-publicpoliciesandprocedures.policystat.com/policy/8446235/latest/

Disability Preference

Under Kansas state law, certain KUMC positions are subject to disability preference. For positions subject to this requirement, KUMC will offer an interview to a person who has applied for an open position who is qualified, with or without reasonable accommodation, to meet the performance standards of the position and who has presented acceptable proof of disability. If the position you apply for is subject to the disability preference requirement, you will be asked to provide information in support of your request for disability preference when you complete the application for employment. https://civilrights.ku.edu/annual-security-and-fire-safety-report

https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf

https://www.laborposters.org/federal/1606-federal-pay-transparency-poster.htm