Communications Specialist/Dispatcher CrowdRx

Global Medical Response; New York (NY); On-site; Full time

Job summary

An established industry player is seeking a dedicated Communications Specialist/Dispatcher to join their dynamic team in New York. This full-time role involves receiving critical medical transportation requests and ensuring clear communication with medical crews. The ideal candidate will thrive under pressure, possess strong customer service skills, and have a keen attention to detail. As part of a leading organization in event medical services, you will contribute to compassionate patient care and safety. If you are looking for a rewarding opportunity to make a difference in emergency medical services, this position is perfect for you.

Benefits

Comprehensive benefits options

Support for veterans

Reasonable accommodations for disabilities

Qualifications

• High school diploma or equivalent required.
• 2+ years of experience in EMS/911/Aviation dispatching preferred.

Responsibilities

• Receive and relay medical transportation requests promptly.
• Ensure accurate data entry and compliance with regulations.
• Maintain communication with medical crews during flights.

Skills

Customer Service Skills

Radio Communication

Attention to Detail

Calm Under Pressure

Adaptability

Education

High School Diploma or GED

Tools

Dispatch Software

Job description

IMMEDIATELY HIRING!

Communications Specialist/Dispatcher

FULL-TIME Opportunity

Located in New York, New York

We’re hiring Communications Specialists/Dispatchers to receive critical medical transportation requests and relay that information to the medical crew serving the region. This person must be able to work under pressure and remain calm. A higher-than-average attention to detail is required and the individual must be able to maintain sharp focus on all aircraft while in flight. Our Communications Specialists/Dispatchers are responsible for demonstrating competencies in operating all radios, information systems, and any related equipment associated with the Air Medical Communications Center.

Responsibilities:

• Meets customer needs in a prompt, professional, courteous, and respectful manner.
• Serves as a resource for our program partners.
• Excellent telephone skills and etiquette.
• Have knowledge of applicable sections of the Federal Aviation Administration regulations.
• Ability to relay flight request rapidly and accurately to appropriate transport resource.
• Participates in on-going staff development, maintaining up-to-date knowledge and skills.
• Promotes a focus on patient and crew safety.
• Assesses need for and rapidly initiates the post-accident incident plan (PAIP) when indicated.
• Clear, concise radio communications using appropriate radio etiquette which complies with FCC regulations.
• Represents Flight Com to both internal and external customers.
• Works well with staff in the Communications Center.
• Collaborates with Operational Control, Maintenance, Aviation, and program staff to facilitate safe and efficient dispatch and flight following processes.
• Adheres to Flight Com policies and procedures to ensure quality through the dispatch process.
• Ensures integrity of both internal and externally reported data through accurate data entry.
• Maintains current knowledge of disaster response processes and participates in evacuation exercises.

Minimum Required Qualifications:

• High school diploma or equivalent (GED).
• Some work experience, preferably in dispatch or routing calls in customer service.
• NAACS, IAMTCS Certification or industry accepted equivalent.
• Emergency Medical Dispatch certification.
• EMT-B or Paramedic certification.
• Proficient in any industry accepted dispatch software.
• Strong customer service skills with a high level of professionalism.
• Minimum 2 years’ experience in an EMS/911/Aviation dispatching work environment or two years of work experience as an EMT or Paramedic in a 911 or hospital environment or minimum 2 years customer service experience or dispatching in a non-911 environment with at least 1 year experience in healthcare, EMS, or public safety.
• Ability to remain calm during highly stressful situations.
• Ability to adapt and respond appropriately to evolving work demands.

Why Choose CrowdRx? As a leader in event medical services, CrowdRx is one of Global Medical Response’s (GMR) family of solutions. Our GMR teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world at www.AtaMomentsNotice.com. Learn how our values are at the core of our services and vital to how we approach care and check out our comprehensive benefit options at GlobalMedicalResponse.com/Careers.

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

Starting compensation: $23.50/hr. Check out our benefits page to learn more about our benefit options.