Communications Specialist - Communication Center - PT Days/Evenings

Northeast Georgia Health System; Gainesville (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

Northeast Georgia Health System in Gainesville, GA is seeking an Administrative & Clerical professional to receive all incoming calls and connect callers to the appropriate party, alert staff during emergencies, and locate physicians as needed.

The role requires a high school diploma or GED, at least one year of clerical experience with PBX operation, strong customer service, and proficient computer/typing skills; ability to follow hospital policies and convey information accurately.

Qualifications

• Professional customer service attitude and ability to assess customer needs.
• Computer and typing skills required.
• High School Diploma or GED.
• One year clerical experience with PBX operation.

Responsibilities

• Screens and refers all calls, beeps and pages to appropriate sources.
• Handles all calls, pages, beeps or information with minimal complaints.
• Maintains knowledge of emergency codes and procedures and acts promptly.
• Provides information to Physicians and on-call personnel and routes messages accurately.
• Guides staff on communication procedures and assists patients with general information.

Skills

Customer service

Communication skills

Typing

Computer skills

Education

High School Diploma or GED

Tools

PBX system

Job description

Job Category:Administrative & ClericalWork Shift/Schedule:VariesNortheast Georgia Health System is rooted in a foundation of improving the health of our communities.About the Role:Job SummaryJob is designed to receive all incoming calls and connect caller with appropriate party. Alerts appropriate personnel during emergency situation. Beeps and/or locates Physicians for parties inside and outside the facility. Keeps current listing of extension numbers and outside emergency numbers. Monitors all fire, burglar, medical gas, etc. alarms.Minimum Job QualificationsLicensure or other certifications:Educational Requirements: High School Diploma or GEDMinimum Experience:Other:Preferred Job QualificationsPreferred Licensure or other certifications:Preferred Educational Requirements:Preferred Experience: One (1) year clerical with past experience in PBX operation.Other:Job Specific and Unique Knowledge, Skills and AbilitiesProfessional customer service attitude, ability to communicate with and assess customer needsComputer and typing skillsEssential Tasks and ResponsibilitiesScreens and refers all calls, beeps and pages to appropriate sources. Handles all inside and outside calls, requests for pages, beeps or information as evidenced by no individual complaints. Follows hospital policy number to keep paging to a minimum - paging over head only when necessary. Processes all types of communication inside and outside the hospital effectively, (i.e. pagers, security radios, alarm monitoring company, etc.)Maintains and demonstrates knowledge of all emergency codes and procedures and takes appropriate immediate action. Demonstrates a calm demeanor and takes appropriate and timely action on all non-medical emergency alarms. Has knowledge of audible codes for both medical and non-medical emergencies, as well as who to contact for each type of emergency.Provides information effectively to Physicians and other key on-call personnel. Ensures appropriate routing of accurate messages for on call Physicians and personnel. Follows Physicians individual requests on how to handle his/her calls. Demonstrates respect for Physicians in that their concerns come first when not on call; beep the Physician on call, not the Physician the patient requests. Successfully places calls for Physicians both inside and outside the facility. Communicates with co-workers information and changes for on-call Physicians, as well as other personnel on call.Guides other employees, patients and Physicians on communication equipment. Makes Physicians, hospital employees, Physician’s office employees aware of phone procedures and capabilities. Assists patients with proper phone procedures for long distance billing and general information. Consults with telephone communication staff as needed to report beeper and phone system failure.Correctly utilizes and insures staff under supervision correctly utilize appropriate personal protective equipment.Physical DemandsWeight Lifted: Up to 20 lbs, Frequently 31-65% of timeWeight Carried: Up to 20 lbs, Frequently 31-65% of timeVision: Moderate, Constantly 66-100% of timeKneeling/Stooping/Bending: Occasionally 0-30%Standing/Walking: Frequently 31-65%Pushing/Pulling: Frequently 31-65%Intensity of Work: Occasionally 0-30%Job Requires: Reading, Writing, Reasoning, Talking, KeyboardingWorking at NGHS means being part of something special: a team invested in you as a person, an employee, and in helping you reach your goals.NGHS: Opportunities start here.Northeast Georgia Health System is an Equal Opportunity Employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.