Communications Specialist (911 Dispatcher) - Lateral & Entry Level

Lewiston Public Schools; Lewiston (ID); Sur place; USD 42 000 - 62 000; Plein temps

Avantages offerts par ce poste

Health plan

PERSI retirement

Holiday leave

Résumé du poste

City of Lewiston is seeking a dedicated emergency communications dispatcher to answer 911 and non‑emergency calls, prioritize requests, and dispatch police, fire, EMS units as needed.

Responsibilities include data entry, record keeping, public information, and use of CAD/RMS and mapping tools. The role requires composure under pressure, strong communication, and adherence to state laws and department policies.

Qualifications

• Requires high school diploma or GED.
• Must possess a valid driver’s license.
• Age 18+.
• US citizen.
• Ability to Read/Speak English.
• Vision requirements including color discrimination and visual acuity.

Responsabilités

• Receive and respond to emergency and non‑emergency calls; dispatch units.
• Monitor unit status and ensure officer safety.
• Obtain information from callers and provide appropriate instructions.
• Greet the public at the front counter and relay information.
• Prepare and maintain police reports and related documentation.
• Operate CAD, RMS, mapping and other software; input and retrieve data.

Connaissances

Emergency dispatch

Oral communication

Written communication

Data entry

Stress management

Formation

High school diploma or GED

Outils

CAD

NCIC

Records management

Mapping software

Radio systems

Description du poste

Applications will be reviewed as they are received and selected candidates will be contacted for further testing.

Position Summary

Under the direction of the Communications Watch Supervisor, receive and respond to incoming emergency and non-emergency calls and dispatch appropriate police, fire, ambulance or other emergency medical service (EMS) response units; assist the public by providing a variety of information; perform a variety of clerical support duties for the department.

• Receive and respond to incoming telephone emergency and non-emergency calls; prioritize calls and dispatch appropriate police, fire, ambulance or emergency medical service (EMS) units.
• Continuously analyze available information and monitor unit and police officer status to assure maximum safety in emergency responses; assure cover officer is notified and secured.
• Evaluate requests for emergency services and quickly obtain as much information from the caller as possible; take appropriate action to assure successful completion of the requested or required service.
• Assist the public by providing a variety of information; greet and assist the public at the front counter; operate telephone system, answer business lines and transfer calls to appropriate location or personnel; as necessary provide emergency medical dispatch instructions over the phone.
• Prepare, post and maintain a variety of police reports, reports and other documentation.
• Operate personal computers to input and retrieve data; review, post and purge files and records for processing according to established procedures.
• Obtain police records for officers, court officials, citizens and agencies as requested; provide appropriate referrals and assistance to public and other agencies; accumulate and distribute records and reports in accordance with department policy and state public information laws.
• Operate a variety of equipment such as personal computers, alarm and surveillance monitors, dictation system, telephone, two‑way radio, fax machine and copy machine.
• Operate a variety of software programs to include records management, computer aided dispatch (CAD), mapping, ILETS/NCIC, radio, etc.
• Perform related duties as assigned.

Minimum Qualifications

• Requires graduation from high school or GED.
• Must possess a valid driver’s license.
• Age: 18
• US Citizen: Yes
• Ability to Read/Speak English: Yes
• Vision: Must have uncorrected vision in each eye of no weaker than twenty/two hundred (20/200) with the strong eye corrected to twenty/twenty (20/20) and the weaker eye corrected to twenty/sixty (20/60). Should possess binocular coordination that does not manifest diplopia; depth of proficiency of a minimum of one (1) minute of arc at twenty (20) feet; peripheral vision should be binocularly two hundred (200) degrees laterally with sixty (60) degrees upward and seventy (70) degrees downward. There should be no pathology of the eye; should possess a minimum seventy percent (70%) proficiency on a color discrimination test.

Specific Disqualifiers/Behaviors

Felony, Criminal Activity Disqualifiers:

Conviction or withheld judgement on any felony offense. Convictions or withheld judgments for any misdemeanor sex crimes, DUI, domestic violence, stalking, civil protection order violation or child abuse.

Driving Disqualifiers

Misdemeanor traffic violations within five years of application.

Drug Use Disqualifiers

Violations of the Lewiston Police Department Drug Policy or failure to meet IDAPA rules for drug use, 11.11.01.055 as of March 20, 2014. This includes using marijuana (legally or illegally) in the last year or any Schedule 1 thru VI drug in the last 3 years.

Employment Disqualifiers

Theft of company property. Misuse of company or department finances. Falsification of time reporting or other official documents. Drug or alcohol use that negatively affected job performance. Sick leave abuse. Committing any form of illegal harassment.

Financial Disqualifiers

A credit check is part of the background investigation.

Additional Disqualifiers

Discharge from the military for "Other Than Honorable". Failure of a polygraph exam, psychological evaluation, medical exam or drug test prior to hire date.

Knowledge & Abilities

KNOWLEDGE OF:

• Police, fire, ambulance and other EMS dispatch operations and procedures.
• Record‑keeping techniques.
• Oral and written communication skills.
• Proper telephone and customer service techniques and etiquette.
• Local geographical locations.
• Correct English usage, grammar, spelling, punctuation and vocabulary.
• Operation of personal computers and data entry techniques.
• Interpersonal skills using tact, patience and courtesy.
• Operation of a variety of communications equipment.

Ability To

• Calmly and accurately evaluate incoming emergency or non‑emergency calls and take necessary action.
• Learn, apply and explain policies, procedures, rules, regulations and laws related to the police department and assigned responsibilities.
• Learn civil liability issues pertaining to 911 operators and NCIC record entry.
• Prioritize emergency or non‑emergency calls and dispatch to proper units accordingly.
• Monitor and assure maximum officer safety.
• Perform calmly and quickly during highly stressful and emergency situations.
• Answer telephones and greet the public courteously.
• Communicate effectively both orally and in writing.
• Speak clearly and distinctly.
• Listen to audio communications from telephone, radio and in person.
• Make decisions during emergency situations and requests for service.
• Satisfactory performance on the Criti‑call exam
• Complete work with many interruptions.
• Operate computers and peripheral equipment to enter data, maintain records, and generate reports.
• Operate multiple software programs simultaneously.
• Work on rotating shifts as assigned.
• Perform a variety of clerical and office support duties.
• Establish and maintain cooperation and effective working relationships with others.

Working Conditions

Emergency communications centre environment; subject to late night and early morning hours and rotating shifts to include holidays and weekends. Physical activities include dexterity of hands and fingers to operate computer equipment, sitting and standing for extended periods of time, hearing and speaking ability to receive and communicate information, climbing stairs, and reaching, pushing and pulling to maintain files.

Incumbents are exposed to anxious, suicidal, intoxicated, angry, hostile or abusive individuals and must attend and respond to phone system during shift.

City of Lewiston offers a competitive and comprehensive benefit package to all full time employees. Benefits include:

• Health Plan - A high quality, affordable health plan that includes medical, dental, vision and prescription coverage administered by Regence BlueShield of Idaho and Delta Dental of Idaho. The City pays 100% of the premium for employees and 80% of the premium for dependents.
• Public Employee Retirement System of Idaho (PERSI) - PERSI, one of the best pension plans nationwide, ensures our employees have first‑class, reliable retirement. Employees can also contribute additional funds to PERSI Choice 401(k), Nationwide 457, ICMA 457, or ICMA Roth IRA through payroll.
• Holiday Leave - Employees enjoy 13 paid holidays throughout the year including a floating holiday to use on a day of their choosing.
• Vacation/Sick Leave - Employees accrue vacation and sick leave at competitive rates.
• Basic Life Insurance - Upon hire, employees are enrolled in basic life and accidental death and dismemberment policy at no cost to them.
• Employee Assistance Program (EAP) - Available to all employees, the EAP, provides a variety of free services, including anything from visits with a mental health provider to finding quality pet care.
• Wellness Incentive Program - Employees are eligible to particpate in an annual Wellness Program with quarterly incentives including an additional day off.
• Optional Benefits - Other optional benefits avaiable to employees include Flexible Spending Accounts (FSAs), Life Insurance, and Short & Long Term Disability.

For more information about benefits offered to our employees, please visit https://www.cityoflewiston.org/191/Benefits or contact Human Resources at [e-mail].

Please note, Non‑Seasonal Part Time positions working 20‑29 hours per week are eligible for PERSI Retirement and pro‑rated Sick Leave and Vacation Accrual. Seasonal and Non‑Seasonal Part Time jobs working less than 20 hours per week are not benefit eligible.