Communications Specialist

Dexian; Phoenix (AZ); Vor Ort; USD 65.000 - 68.000; Vollzeit

Zusammenfassung

Dexian seeks a Senior Communications Specialist to lead dealer communications for Converge Suite across global networks. You will shape strategy, content, and governance, translating complex digital initiatives into clear messages for diverse dealer audiences.

Based in Phoenix, this on-site role requires strong program management, stakeholder collaboration, and executive messaging. You will drive adoption, awareness, and business value realization through multi-channel communications and events.

Qualifikationen

• Bachelor's degree in Communications, Public Relations, Journalism, Marketing, Business, or related field.
• 7+ years of experience developing and executing strategic communications programs.
• Experience supporting executive and leadership communications.

Aufgaben

• Lead dealer communications strategy for Converge Suite across global networks.
• Develop and execute communications governance across channels (SharePoint, newsletters, events).
• Translate complex digital transformation concepts into clear business messaging.
• Collaborate with leaders, deployment, product, and regional teams to align priorities.
• Support executive presenters with messaging, presentations, and event communications.

Kenntnisse

Strategic communications

Stakeholder management

Project management

Excellent writing & editing

Presentation development

Ausbildung

Bachelor's degree in Communications or related field

Tools

SharePoint

Marketing automation

Webinar platforms

MS Dynamics 365

Jobbeschreibung

Building Location - Phoenix, AZ 85018 Office

On-Site Full Time

Daily Schedule - Monday thru Friday; 1st shift

Pay Range: $47-49/hr

Job Description

We are seeking a highly motivated and strategic Senior Communications Specialist to lead the dealer communications strategy for Converge Suite for integrated digital business platform built on MS Dynamics 365.

The ideal candidate combines strategic communication expertise with strong program management skills and the ability to translate complex business and technology initiatives into compelling communications tailored to diverse dealer audiences around the world.

This role will be responsible for developing and executing a comprehensive communications strategy that drives awareness, engagement, adoption, and business value realization across global dealer network.

The successful candidate will serve as the central communications lead for dealer-facing outreach, ensuring consistent, timely, and impactful messaging across multiple channels including SharePoint, newsletters, webinars, email campaigns, leadership communications, and dealer events.

Typical task breakdown:

Communications Strategy & Planning

Develop and maintain an integrated global communications strategy supporting Converge Suite adoption and dealer transformation initiatives.

Partner with business leaders, deployment teams, product teams, MS, system integrators, and regional stakeholders to align communication priorities with strategic objectives.

Establish annual communication roadmaps, content calendars, and engagement plans for global and targeted dealer audiences.

Develop audience segmentation strategies, with special focus on DAB dealers and key dealer stakeholder groups.

Content Development & Message Management

Create compelling, executive-quality communications including:

• Leadership updates
• Newsletters
• Announcement campaigns
• Success stories and case studies
• Release communications
• Change management communications
• Webinar and event materials

Translate complex digital transformation, ERP, and technology concepts into clear business-focused messaging.

Ensure consistency of messaging, branding, tone, and positioning across all dealer communication channels.

Develop communication toolkits and reusable content assets for regional teams and leadership.

Channel Management & Communications Governance

• SharePoint sites
• Newsletters
• Digital resource centers

Establish communication governance processes and publishing standards.

Continuously evaluate channel effectiveness and recommend improvements to increase reach and engagement.

Manage publication schedules and ensure timely delivery of communications.

Curate and manage distribution lists

Coordinate communication activities supporting major dealer events, conferences, and meetings.

Facilitate content collection and executive messaging development for:

• Monthly dealer webinars
• Regional dealer meetings
• Leadership forums
• Product launch events

Partner with subject matter experts to curate content that addresses dealer priorities and business challenges.

Support executive presenters with messaging, presentations, speaking points, and event communications.

Stakeholder Management

Build strong relationships across business units, Digital, Product organizations, Deployment teams, Marketing, MS, and dealer-facing groups.

Influence stakeholders to contribute content and meet communication deadlines.

Act as a trusted communications advisor to program and business leaders.

Facilitate cross-functional coordination to ensure communications are aligned globally.

Measurement & Continuous Improvement

Define communication KPIs and success metrics.

• Open rates
• Click-through rates
• Content consumption
• Audience engagement

Analyze communication effectiveness and provide actionable recommendations.

Develop executive-ready reporting and insights to drive continuous improvement.

Education & Experience Required:

Bachelor's degree in Communications, Public Relations, Journalism, Marketing, Business, or a related field.

7+ years of experience developing and executing strategic communications programs.

Required Technical Skills

Demonstrated experience supporting executive and leadership communications.

Experience managing multiple communication channels and large-scale communication campaigns.

Strong writing, editing, storytelling, and presentation development skills.

Experience coordinating communications across global and diverse stakeholder groups.

Proven ability to manage multiple projects simultaneously in a fast-paced environment.

Strong collaboration and stakeholder management skills.

Exceptional attention to detail and organizational skills.

Preferred Qualifications:

Experience supporting digital transformation, enterprise software, ERP, SaaS, or technology initiatives.

Familiarity with MS Dynamics 365, enterprise business systems, or large-scale change management programs.

Experience working with dealer, distributor, channel partner, or franchise networks.

Experience with SharePoint, content management platforms, marketing automation tools, and webinar technologies.

Knowledge of communications analytics and campaign performance measurement.

Experience supporting global audiences across multiple regions and cultures.

Critical Success Factors - The successful candidate will:

• Build a world-class dealer communications program that drives awareness and adoption of Converge Suite.
• Improve dealer engagement through targeted, audience-focused communications.
• Create consistent messaging and governance across all dealer communication channels.
• Enable leadership and subject matter experts to communicate effectively with dealers worldwide.
• Establish measurable communication outcomes tied to dealer adoption and business value realization.
• Strengthen ability to engage dealers through modern, scalable communication practices.