Communications Specialist

Community First Credit Union; Neenah (WI); On-site; USD 60,000 - 80,000; Full time

Job summary

Community First Credit Union in Neenah, Wisconsin, seeks a Communications Specialist to build stronger connections among employees, members, and the communities we serve. You will transform ideas into clear, compelling messages that inform, connect, and celebrate our people, collaborating with the VP of Communications across the credit union.

You’ll tell stories, elevate our brand, manage social media with balance between community involvement and product promotion, participate in events, and

Qualifications

• Bachelor's degree in Communications, Journalism, Marketing or related field, or equivalent experience.
• Minimum five years of professional writing, editorial and communications experience.
• Three+ years of managing professional social media accounts and digital communities.

Responsibilities

• Champion employee engagement across locations.
• Tell meaningful stories about employees and communities through written, visual, and digital content.
• Elevate brand presence with a comprehensive social media approach.
• Attend community events and support member engagement and recruitment.
• Support managing editor for internal channels and ensure clear, consistent messaging.

Skills

Written communication

Social media management

Project coordination

Storytelling

Collaboration

Education

Bachelor's degree in Communications, Journalism, Marketing

Tools

Microsoft 365

Adobe Creative Cloud

Canva

CMS / Content management systems

Intranet platforms

Job description

Join a movement, not just a workplace. As Communications Specialist, you'll help build stronger connections between our employees, members, and the communities we serve.

We believe meaningful communication strengthens culture, inspires engagement, and brings our mission to life. As Communications Specialist, you'll partner with our VP of Communications to transform ideas into clear, compelling messages that inform, connect, and celebrate our people. You'll collaborate with others across the credit union to tell stories, elevate our brand, and create communications that foster understanding, reinforce culture, and strengthen our community presence. If you're energized by storytelling, collaboration, and creating exceptional experiences internally and externally, we'd like to talk with you!

As our Communications Specialist, you will:

• Champion employee engagement. Collaborate across the organization to develop communications that inform, inspire, amplify, and connect employees across all locations
• Tell meaningful stories. Capture and share the experiences, celebrations, and achievements of our employees and communities through compelling written, visual, and digital content, including photo and video content at community events, team events and branch visits
• Elevate our brand presence. Assist the VP of Communications with developing and managing a comprehensive social media approach that balances community involvement, product promotion, and organizational branding while strengthening our reputation in the communities we serve
• Strengthen community connections. Attend community events and volunteer opportunities, create content in real time, and promote involvement that supports both member engagement and recruitment efforts
• Drive communication excellence. Support managing editor for internal communication channels, maintain voice and visual standards, and partner with leaders to ensure messaging is clear, consistent, and impactful

What we're looking for:

• Bachelor's degree in Communications, Journalism, Marketing, or a related field. A combination of education and experience will be considered
• Five or more years of professional writing, editorial, and communications experience; credit union experience is helpful but not required
• Three or more years of experience managing professional social media accounts and digital communities
• Exceptional written communication skills with the ability to craft compelling messages for diverse audiences, from executive communications to engaging social media content
• Strong initiative, accountability, and the ability to manage multiple projects and deadlines simultaneously
• A deep understanding of social media platforms, community management best practices, and digital reputation trends
• Proficiency with Microsoft 365; experience with Adobe Creative Cloud, Canva, social media management tools, intranet platforms, and content management systems is preferred
• Curiosity, creativity, and a genuine passion for sharing stories that connect people and strengthen organizational culture
• Confidence and professionalism in partnering with senior leaders and branch staff alike

Why Community First?

When you join Community First Credit Union, you're not just working at a financial institution - you're joining a cooperative where every member is an owner. That means our focus is always on doing what's best for people, not profits. Here, you'll be part of a team that truly cares, in a place where your work directly strengthens our culture, elevates our brand, and helps tell the stories that connect our employees, members, and communities every day.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.