Communications Specialist

Kenco Group; Chattanooga (TN); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance including HSA/HRA/FS

Dental and Vision Insurance

401(k)

Paid Time Off

Paid Holidays

Job summary

Kenco Logistics is seeking an Internal Communications Platform Specialist to optimize employee communications across intranet, digital signage, and email systems. You will serve as the SME for intranet platforms, collaborate with IT, and improve cross-site communication effectiveness through data-driven insights.

You will help onboard content managers, monitor usage metrics, and contribute to training resources while ensuring platform health and clean data across channels.

Qualifications

• Bachelor’s degree in communications, technology or related field or equivalent years of experience required.
• Minimum of 2 years of experience in digital communications or related required.
• Strong preference for previous experience with Simpplr intranet tool or another similar digital tool.
• Comfortable working with digital platforms; able to quickly learn, navigate, and optimize new tools; clear writing, editing, and audience targeting skills; able to review basic data; strong attention to detail and organization

Responsibilities

• Serves as the primary administrator and SME for the employee intranet, specifically the technical infrastructure and back-end functionality
• Stays current on intranet platform features, updates, and capabilities; recommends ways to improve communication effectiveness using available tools
• Supports intranet maintenance and continued development, including updates to structure and content, and helps onboard and guide new content managers
• Tracks and analyzes intranet usage metrics (e.g., views, engagement, adoption) and provides insights to improve performance
• Maintains overall intranet platform health, including standard procedures, organization, and data cleanliness
• Partners with IT to support and grow the digital signage program across sites
• Audits digital signage devices, users, and playlists to ensure accuracy and active usage
• Helps drive digital signage adoption by promoting best practices and supporting site teams
• Contributes to training materials and resources to support platform adoption and effective channel use
• Provides back-up coverage for Internal Communications team needs as required, including ad hoc initiatives, writing, editing, visual content creation, and publishing across channels

Skills

Intranet administration

Digital communications

Simpplr experience

Content management

Education

Bachelor’s degree or equivalent experience

Tools

Intranet platform tooling (Simpplr)

Digital signage software

Job description

At Kenco Logistics, you're more than just a team member - you're part of a company that values innovation, integrity, and a strong commitment to its people. As one of the leading 3PL providers in the U.S., Kenco offers a dynamic and supportive work environment where your ideas matter and your growth is a priority. With a focus on safety, sustainability, and continuous improvement, Kenco empowers employees to make a real impact in the supply chain industry while building rewarding careers. Join a company where your contributions help move the world forward - one shipment at a time.

About the Position

The Internal Communications Platform Specialist supports the team by managing and improving the digital tools used to reach employees. This role approaches work through the lens of employee communications while bringing strong technical aptitude and a natural ability to learn and optimize communication platforms. The role works across multiple systems, including the company intranet, digital signage, email, and project management tools, and serves as a subject matter expert (SME) for the intranet and digital signage platforms in particular while providing support across Communication functions/campaigns as needed.

Functions

• Serves as the primary administrator and SME for the employee intranet, specifically the technical infrastructure and back-end functionality
• Stays current on intranet platform features, updates, and capabilities; recommends ways to improve communication effectiveness using available tools
• Supports intranet maintenance and continued development, including updates to structure and content, and helps onboard and guide new content managers
• Tracks and analyzes intranet usage metrics (e.g., views, engagement, adoption) and provides insights to improve performance
• Maintains overall intranet platform health, including standard procedures, organization, and data cleanliness
• Partners with IT to support and grow the digital signage program across sites
• Audits digital signage devices, users, and playlists to ensure accuracy and active usage
• Helps drive digital signage adoption by promoting best practices and supporting site teams
• Contributes to training materials and resources to support platform adoption and effective channel use
• Provides back-up coverage for Internal Communications team needs as required, including ad hoc initiatives, writing, editing, visual content creation, and publishing across channels

Qualifications

• Bachelor’s degree in a communications, technology or related field or equivalent years of experience required. Equivalent years of experience is defined as one year of professional experience for each year of college requested.
• Minimum of 2 years of experience in digital communications or related required.
• Strong preference for previous experience with Simpplr intranet tool or another similar digital tool.
• Comfortable working with digital platforms; able to quickly learn, navigate, and optimize new tools; clear writing, editing, and audience targeting skills; able to review basic data; strong attention to detail and organization

Competencies

• Business Acumen - Knowledgeable in current and possible future policies, practices, trends, technology, and information affecting Kenco or like companies.
• Communicate for Impact – Collaborate consistently and proactively with all stakeholders throughout the life cycle of programs and projects.
• Influencing Others - Can quickly find common ground and can solve problems for the good of the organization with a minimal amount of noise. Authentically gains trust and support of peers.
• Managing Transitions/ Change Management - Effectively plans, manages and communicates changes in processes with appropriate stakeholders.
• Strategic Agility - Enable Kenco to remain competitive by adjusting and adapting to innovative ideas necessary to support Kenco’s long-term organizational strategy.

Travel Requirements

This position is expected to travel approximately 25% or less. A passport is not required, but recommended.

Disclosures

For California residents - please enter or copy/paste the address below into your address bar to review an important notice regarding Kenco’s privacy policy https://www.kencogroup.com/ccpa-notice-at-collection-for-employees-and-applicants/ . The statements above are intended to describe the general nature and level of work being performed by employees assigned to this job. Other duties may be assigned as needed. The physical demands and work environment described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Per company policy, all internal job postings expire 14 days from the date they are posted.

Benefits offered

• Medical insurance including HSA, HRA and FSA accounts
• Supplemental insurance including critical illness, hospital indemnity, accidental injury
• Dental Insurance
• Vision Insurance
• Basic Life and Supplemental Life
• Short-term and Long-term Disability
• Paid Parental Leave
• 401(k)
• Paid Time Off approximately 2 weeks (accrual begins on Day 1 of employment)
• Employer Paid Holidays- 10 days

Kenco strives to provide a supportive, professional environment for all employees. As a part of Kenco, we expect our team to uphold our three key pillars: be honest, serve, and get better. Each should strive for operational excellence, pursue innovation, and want to grow with our company. Kenco Group is an Equal-Opportunity Employer. All employees and applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability, or any other characteristic protected by law. EEOC 'Know Your Rights; Discrimination is Illegal' posting. https://www.eeoc.gov/poster For California residents please enter or copy/paste the address below into your address bar Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) For California residents - please enter or copy/paste the address below into your address bar to review an important notice regarding Kenco’s privacy policy. https://www.kencogroup.com/ccpa-notice-at-collection-for-employees-and-applicants/

About Kenco

Kenco is a Great Place to Work® certified company, a recognition driven by the feedback and experiences of our associates and one that reflects our people-first culture. Every day, our people push our business forward. Our dedicated workforce has been a cornerstone of our culture and an essential part of what makes Kenco so special. From the distribution floor to the boardroom, we are committed to inclusivity in our workforce, ensuring every one of our associates is empowered to have their voices heard. Through our diverse backgrounds, we're able to leverage the strengths of every team member to devise creative solutions to any on-and-off-site challenge - making Kenco a unified community where our people can grow together and make us stronger every day.