Communications Specialist

NYC Department of Health and Mental Hygiene

All (MO)

On-site

USD 35,000 - 50,000

Full time

14 days+

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Benefits offered by this job

Public Service Loan Forgiveness eligibility

Diverse and inclusive workforce

Opportunities for federal loan forgiveness programs

Job summary

A leading health department is seeking a Communications Specialist to manage incoming calls and data entry for reported deaths. This role requires a blend of customer service skills and the ability to handle sensitive information effectively. Successful candidates will have strong communication skills and relevant educational backgrounds in a health-related field.

Qualifications

Must possess a four-year high school diploma or its educational equivalent.
Experience in customer service, help desk, or public information capacity is preferred.
Ability to use computers, databases, and information technology systems.

Responsibilities

Answer telephones and obtain vital information from law enforcement and various medical facilities.
Accurately enter data into OCME's computerized database system.
Notify investigators of assigned cases and pertinent information.

Skills

Customer Service

Data Entry

Communication

Education

Baccalaureate degree from an accredited college or university

Associate degree and two years experience

High school diploma and four years experience

Job description

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THIS POSITION IS OPEN TO EMPLOYEES CURRENTLY SERVING AS A PERMANENT CUSTOMER INFORMATION REPRESENTATIVE OR FILED FOR THE CURRENT CIVIL SERVICE EXAM.

The Office of Chief Medical Examiner investigates cases of persons who die within New York City from criminal violence, by accident, by suicide, suddenly when in apparent health, when unattended by a physician, in a correctional facility or in any suspicious or unusual manner or where an application is made pursuant to law for a permit to cremate a body of a person.

The core values of CARES guide our work for communities and inform our behavior toward each other and all those we serve.

Commitment: Dedicated to the mission at all times
Accountability: Responsible to each other and the community
Resilience: Adapt in the face of adversity
Excellence: Achieve and maintain the highest quality
Service: Innovate to meet evolving needs

Duties

Under the general direction of the Assistant Director of Communication Operations and specifically under the supervision of a Communications Supervisor, incumbent will receive and facilitate both the screening and assignment of reported deaths and the triage and deployment of all other incoming calls, as appropriate. Duties will include but are not limited to:

Answer telephones and obtains vital information from law enforcement agencies, various medical facilities, funeral homes, hospital nursing homes, and the public.
Accurately enters data into OCME's “Case Intake” computerized data-base system.
Notifies Medicolegal Investigators of their assigned cases and all pertinent information necessary to investigate that case
Provide all pertinent information necessary to the Medical Examiner Transport Team to recover assigned cases.
Provide all pertinent information necessary to agency staff to support high profile and / or emergency operations.
Other duties as assigned

CUSTOMER INFORMATION REP - 60888

Minimum Qualifications

A baccalaureate degree from an accredited college or university; or
An associate degree from an accredited college or university and two years of satisfactory, full-time experience responding to inquiries utilizing computers, databases and information technology systems for researching the answers to questions in a customer service, help desk or public information capacity; or
A four-year high school diploma or its educational equivalent and four years of satisfactory, full-time experience as described in "2" above; or
A satisfactory combination of education and experience. Satisfactory, full-time experience working for a New York City government agency responding to inquiries utilizing computers, databases and information technology systems for researching the answers to questions in a customer service, help desk or public information capacity may be substituted on the basis of one year of NYC government work experience for two years of the experience described in "2" above. College credit may be substituted for the experience in a customer service, help desk or public information capacity on the basis of 30 semester credits for each year of the experience described in "2" above. However, all candidates must possess a four-year high school diploma or its educational equivalent.

To be eligible for assignment to Assignment Level II, candidates must have, in addition to meeting the above Qualification Requirements, one more year of the satisfactory full-time experience described in "2" above.

To be eligible for assignment to Assignment Level III, candidates must have, in addition to meeting the Qualification Requirements for Assignment Level I, two more years of the satisfactory full-time experience described in "2" above.

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

Seniority level