Communications Senior Associate, Chase Auto

JPMorganChase; New York (NY); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health care coverage

Retirement savings plan

Backup childcare

Tuition reimbursement

Mental health support

Financial coaching

Job summary

JPMorgan Chase’s Chase Auto division seeks a Senior Associate to shape internal narratives and drive executive communications. You will craft messages for senior leaders, design editorial plans, and tell human-centered stories across Retail & Consumer, Private Label, and Commercial Solutions.

A strong background in writing, strategy, and cross-functional collaboration is essential. You will partner to advance business goals, manage channels, and measure impact while exploring AI-enabled tools to

Qualifications

• 5+ years of internal, corporate and/or executive communications experience
• Experience developing executive-level messages and advising senior management
• Experience working with C-suite executives
• Strong project management and ability to manage multiple priorities
• Ability to translate complex concepts into clear, engaging communications
• Willingness to travel up to 10%
• Finalists may be tested on strategic thinking and editing skills

Responsibilities

• Support senior executives with communications needs (messages, presentations, town halls, announcements, speaking engagements, LinkedIn content)
• Create and execute strategic communications plans with channels and editorial calendars
• Identify and tell human-centered stories that connect with Auto Finance audiences
• Partner with internal/external teams to drive innovation in communications
• Stay current with emerging communication methods and AI-enabled tools

Skills

Internal communications

Executive communications

Content strategy

Project management

Presentation building

Stakeholder collaboration

Writing/editing

Storytelling

Measurement & analytics

C-suite engagement

Education

BA/BS in Communications or related field

Tools

Canva

SharePoint

Monday.com

Job description

Job Description

Chase Auto is seeking a Senior Associate to help shape the internal narrative for one of the nation's leading auto finance businesses. You'll help to inspire and motivate our teams by driving compelling executive communications and internal editorial content.

As a Communications Senior Associate within Auto communications team, your focus will be on building and executing internal communications plans with measurable outcomes and managing channels and tactics. You will find and tell human-centered stories that make Auto Finance simple and relevant. You should be intellectually curious and passionate to learn more about Chase Auto and its three strategic business units: Retail & Consumer, Private Label Captive Finance and Commercial Solutions.

Job Responsibilities

• Support multiple senior executives with communications needs, including executive messages, presentations, town halls, organizational announcements, speaking engagements and LinkedIn content to connect with their teams and advance business goals.
• Create and execute strategic communications plans, managing the supporting tactics, channels and editorial calendars—including broadcast and targeted email, intranet, newsletters, Microsoft Teams communities, executive presentations, video and social media—and using measurement, employee feedback and testing to improve performance.
• Seek out and write interesting and compelling stories with a human connection, including stories that elevate Auto's business, leaders, employees and partnerships across CCB and firmwide channels.
• Partner with internal/external partners to lead innovation, new ideas and better ways of communicating.
• Stay current on emerging communications methods, techniques and technologies, including AI-enabled tools, and identify opportunities to work more simply, efficiently and effectively.

Required Qualifications, Capabilities, And Skills

• 5+ years of internal, corporate and/or executive communications experience, including extensive; BA/BS in Communications, Marketing, Journalism, Public Relations or related degree hands-on writing, editing, project management and presentation building, in technology or financial services
• Demonstrated success developing executive-level messages, providing communications counsel to senior management teams, and executing strong communications strategies
• Experience working with C-suite executives
• Organized self-starter, project manager and multi-tasker with a proven ability to track complex and overlapping milestones and manage multiple priorities and urgent deadlines
• A creative, innovative and strategic thinker with the ability to inspire confidence from, and to collaborate closely with, teams, internal stakeholders and senior leaders
• Outstanding judgment and interpersonal skills, including partnering effectively with executives, peers and other functional groups across the company
• Strong ability to translate complex concepts and deliver them into clear, concise and engaging communications
• Travel is expected 10% of the time
• Finalists for this role will be required to complete a written test to verify strategic thinking, writing, editing and proofreading skills

Preferred Qualifications, Capabilities, And Skills

• Experience in digital journalism, social media, digital content is desirable.
• Experience with Intranet design, content development, and collaboration and measurement tools
• Experience with tools like Monday.com, Canva, Sharepoint

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About The Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

Marketing & Communications teams shape the firm's brand and protect and grow the firm's excellent reputation across the world. They deepen relationships with customers through shared passions with a best in class portfolio of partnerships including Madison Square Garden, The Chase Center & the US Open. Through the use of data and analytics, they create and deliver marketing campaigns or servicing messages through Chase.com, the mobile app, and paid media channels based on what is best for the customer.