Communications Senior Associate, Chase Auto

J.P. Morgan; New York (NY); On-site; USD 110,000 - 150,000; Full time

Job summary

Chase Auto is seeking a Senior Associate to shape our internal narrative in one of the nation’s leading auto finance businesses. You’ll drive executive communications and internal editorial content to inspire teams and advance business goals.

As part of the Auto communications team, you’ll build internal plans with measurable outcomes, manage channels, and tell human-centered stories across Retail & Consumer, Private Label Captive Finance and Commercial Solutions. Travel up to 10% is expected.

Qualifications

• 5+ years in internal, corporate and/or executive communications with technology or financial services context.
• Proven ability to craft executive-level messages and advise senior management.
• Experience collaborating with C-suite executives and diverse teams.

Responsibilities

• Support multiple senior executives with messages, town halls, and LinkedIn content to connect with teams.
• Create and execute strategic communications plans across channels with measurable outcomes.
• Find and tell human-centered stories that elevate Auto’s business and leaders.
• Partner with internal/external teams to drive innovations in communications.
• Stay current on emerging methods and AI-enabled tools for more effective work.

Skills

Executive communications

Content writing

C-suite experience

Project management

Strategic storytelling

Interpersonal skills

Clear messaging

Travel 10%

Written assessment

Education

BA/BS in Communications/Marketing/PR

Tools

Canva

SharePoint

Monday.com

Job description

Chase Auto is seeking a Senior Associate to help shape the internal narrative for one of the nation’s leading auto finance businesses. You’ll help to inspire and motivate our teams by driving compelling executive communications and internal editorial content.

As a Communications Senior Associate within Auto communications team, your focus will be on building and executing internal communications plans with measurable outcomes and managing channels and tactics. You will find and tell human-centered stories that make Auto Finance simple and relevant. You should be intellectually curious and passionate to learn more about Chase Auto and its three strategic business units: Retail & Consumer, Private Label Captive Finance and Commercial Solutions.

Job responsibilities

• Support multiple senior executives with communications needs, including executive messages, presentations, town halls, organizational announcements, speaking engagements and LinkedIn content to connect with their teams and advance business goals.

• Create and execute strategic communications plans, managing the supporting tactics, channels and editorial calendars—including broadcast and targeted email, intranet, newsletters, Microsoft Teams communities, executive presentations, video and social media—and using measurement, employee feedback and testing to improve performance.

• Seek out and write interesting and compelling stories with a human connection, including stories that elevate Auto’s business, leaders, employees and partnerships across CCB and firmwide channels.
• Partner with internal/external partners to lead innovation, new ideas and better ways of communicating.

• Stay current on emerging communications methods, techniques and technologies, including AI-enabled tools, and identify opportunities to work more simply, efficiently and effectively.

Required qualifications, capabilities, and skills:

• 5+ years of internal, corporate and/or executive communications experience, including extensive; BA/BS in Communications, Marketing, Journalism, Public Relations or related degree hands-on writing, editing, project management and presentation building, in technology or financial services
• Demonstrated success developing executive-level messages, providing communications counsel to senior management teams, and executing strong communications strategies
• Experience working with C-suite executives

• Organized self-starter, project manager and multi-tasker with a proven ability to track complex and overlapping milestones and manage multiple priorities and urgent deadlines

• A creative, innovative and strategic thinker with the ability to inspire confidence from, and to collaborate closely with, teams, internal stakeholders and senior leaders
• Outstanding judgment and interpersonal skills, including partnering effectively with executives, peers and other functional groups across the company
• Strong ability to translate complex concepts and deliver them into clear, concise and engaging communications
• Travel is expected 10% of the time
• Finalists for this role will be required to complete a written test to verify strategic thinking, writing, editing and proofreading skills

Preferred qualifications, capabilities, and skills:

• Experience in digital journalism, social media, digital content is desirable.
• Experience with Intranet design, content development, and collaboration and measurement tools
• Experience with tools like Monday.com, Canva, Sharepoint

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

Marketing & Communications teams shape the firm’s brand and protect and grow the firm’s excellent reputation across the world. They deepen relationships with customers through shared passions with a best in class portfolio of partnerships including Madison Square Garden, The Chase Center & the US Open. Through the use of data and analytics, they create and deliver marketing campaigns or servicing messages through Chase.com, the mobile app, and paid media channels based on what is best for the customer.

Lead compelling executive communications and internal editorial content for Chase Auto.