Communications Security Officer

Marksman Security Corporation; Plano (TX); On-site; USD 55,104,000 - 61,992,000; Full time

Benefits offered by this job

401(k)

Medical insurance

Vision and dental

Paid time off

Paid training

Employee referral program

Job summary

Marksman Security Corporation is seeking a Communications Security Operator in Plano, TX. The role supports a 1st shift, 6:00am–2:00pm, monitoring security systems and coordinating dispatch for North America operations. Prior Security Operations Center experience and customer service skills are essential.

The position requires high professionalism, attention to detail, and the ability to multitask in a fast-paced environment. Competitive hourly pay and full benefits are offered.

Qualifications

• Must have dispatcher experience and customer service background.
• Texas security license required.
• High school diploma or equivalent.
• Experience with security monitoring and alarm systems preferred.

Responsibilities

• Monitor emails, access control, and alarm systems in real-time.
• Monitor CCTV for unsafe conditions and security violations.
• Dispatch security officers and emergency responders during incidents.
• Manage calls and alerts via internal communications system.
• Document incidents in security reporting platforms with accuracy.
• Follow SOPs and escalation protocols.
• Provide support during emergencies (fire, medical, intrusions, natural disasters).
• Operate internal communication systems with professionalism.
• Use badge software to enable/disable badges.

Skills

Dispatcher experience

Customer service

Monitoring & surveillance

Report writing

Multitasking

Security knowledge

Education

High school diploma

Texas security license

Tools

CCTV monitoring software

Access control systems

Badging software

Job description

Marksman Security Corporation is Now Hiring for a Communications Security Operator

Marksman Security is built on serving our clients and building careers – just like yours. We are trusted by some of the most well‑known companies and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support. Named as a nationally recognized Top Workplace in 2024 and 2025 by USA Today, Marksman's customized approach to security services will provide you with the opportunity to learn, grow and succeed. Our core values of being Unified, Transparent, Innovative, Committed and Accountable help us in providing unparalleled service and support in all that we do. If you are looking for a meaningful career, a culture of excellence, and the ability to make a difference, we want to talk to you!

$20.00 per hour

1st Shift

Saturday thru Wednesday 6:00am - 2:00pm

Security Operations Center Experience is Required

The ideal candidate will have previous experience in security AND customer service fields.

Join our growing North America Operations Center (NAOC) team as a Dispatcher, where you'll play a critical role in maintaining the safety and security of people, assets, and operations in North America.

You will be responsible for monitoring security systems, dispatching response personnel, and coordinating emergency communication — 24/7/365.

The site is a Headquarters location and will require the highest level of professionalism, customer service, technology skills, and high-quality candidates with excellent work ethics.

Key Responsibilities:

• Monitor emails, access control, and alarm systems in real-time.
• Monitor the facility's CCTV to check for unsafe conditions, hazards, unlocked doors, security violations, blocked entrances and exits, mechanical problems, and unauthorized people.
• Dispatch field security officers and emergency responders during incidents.
• Manage incoming phone calls and alerts via internal communications system, national weather, and act quickly and decisively.
• Document incidents accurately in security electronic reporting platforms.
• Follow standard operating procedures and escalation protocols.
• Provide support during emergencies (fire, medical, intrusions, natural disasters).
• Utilize internal communications systems, including radio, intercom, telephone, PA systems, and computer-based software with a high level of professionalism.
• Operate facility badging software, including enabling and disabling badges.
• Provide security support for various client projects and events.
• Administer all client policies for controlling access to client property

Qualifications:

• At least 21 years of age or older
• High school diploma or equivalent
• Non-Commissioned security license through the state of Texas
• Previous dispatch experience required
• Strong customer service skills
• Familiarity with report writing
• Monitoring and surveillance experience
• Must be able to multitask and prioritize assigned tasks
• Previous security experience is required
• Attentive to detail
• Must be able to multitask in a fast-paced environment
• Previous experience utilizing security equipment and protocols required
• Must be able to pass pre-employment screening (background and drug)

Benefits:

• 401 (k)
• Insurance: medical, vision and dental
• Short term disability
• Critical care/Hospital Indemnity
• Complimentary life insurance
• Pet insurance
• Legal assistance/guidance
• Identity theft protection
• Paid on the job training
• Paid time off
• Bi-Weekly Pay
• Competitive compensation
• Career advancement opportunities
• Continuous learning opportunities through LMS
• Employee referral bonus program
• Employee assistance program (EAP)
• Employee recognition events
• Employee performance incentives/rewards
• Professional growth and development opportunities

Marksman Security LLC

• Equal Opportunity Employer M/F/D/V

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