Communications Representative (Part-Time)

Yale New Haven Health; New London (CT); On-site; USD 40,000 - 55,000; Full time

Job summary

Yale New Haven Health seeks a Communications Representative to answer and dispatch calls on the hospital switchboard for the main campus and designated locations. You will follow scripts, coordinate with departments, and ensure accurate call routing during all hours of operation.

The role requires a high school diploma or equivalent and at least 1 year in customer service, with basic computer skills and the ability to communicate clearly with hospital staff and the public.

Qualifications

• High school diploma or equivalent required.
• At least 1 year of customer service experience preferably in a call/telephony role.
• Basic keyboarding skills expected.

Responsibilities

• Answer and dispatch calls on hospital switchboard for main campus and satellite locations.
• Direct calls to appropriate departments using information databases.
• Maintain and update on-call schedules.

Skills

Customer service

Telephone handling

Public interaction

Emergency call familiarity

Education

High School Diploma or equivalent

Tools

Computer literacy

Job description

Overview

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day. The Communications Representative is Responsible For Answering Switchboard Calls For The Hospital's Main Campus And Designated Satellite Locations During All Hours Of Operation.

EEO/AA/Disability/Veteran

Responsibilities

• Answers And Dispatches Calls On Hospital Emergency Lines. Must Be Familiar With Emergency Preparedness Policies Regarding Internal & External Disasters. Code Calling Includes But Is Not Limited To Code Bat'S; Code Met'S, Code Pci'S, Code Grey, Code Orange, Code 123 Red, Code 911, Code Mr. Green, Code Adam, & Code 8'S. Alerts Indicating When Devices Being Monitored For Temperature Thresholds (Medication Refrigerators, Warming Cabinets, Etc.) Are Out Of Range Will Require Calls To Be Dispatched To The Appropriate L&M Personnel.
• Directs Call Traffic To The Appropriate Areas By Utilizing Various Information Databases.
• Maintains And Updates Various On-Call Schedules.
• Maintains Records Of Medical Staff Vacations And Any Other Absence To Provide Appropriate Coverage Information.
• Must Be Able To Speak Clearly And In A Proper Tone So As To Be Understood In All Capacities.
• Must Be Familiar With All Hospital Departments, And The Proper Procedure For Contacting Different Areas.
• Must Be Familiar With The Communications Departmental Policies & Procedures, Including Hospital Policies & Procedures For Emergencies, Disasters, And Other Similar Situations.
• Must Follow Scripts When Answering Calls At The Switchboard.
• Overhead Pages Requested Medical & Hospital Staff Based On Requests Made.
• Meet Performance Expectations For Customer Service, Teamwork, Resource Utilization, And Staff And Self Development As Outlined In Performance Review.
• Performs Other Duties As Assigned Or Directed To Ensure Smooth Operation Of The Department.

Education

• High School Diploma Or Equivalent.

Experience

• Telephone And One (1) Year Experience Customer Service Experience. Computer Experience; Medical Terminology A Plus. Basic Keyboarding Skills Required.

Special Skills

• Courteous And Helpful Disposition, Patience; Ability To Meet And Speak With The Public As 'First Contact' Of The Hospital; Articulate And Able To Clearly Give Directions To Locations Within The Hospital.

YNHHS Requisition ID 187241