Communications Program Manager

Veolia | North America; Boston (MA); On-site; USD 130,000 - 160,000; Full time

Job summary

Veolia North America is seeking a Communications Program Manager who will lead internal campaigns and storytelling, manage the weekly employee e-newsletter, and coordinate intranet content across the organization. You will work with multiple stakeholders to ensure compelling, consistent communications aligned with Veolia's strategy.

This role demands strong writing, planning, and cross-functional collaboration in a fast-paced environment.

Qualifications

• Bachelor’s degree in Communications, Journalism, Public Relations or related field (essential).
• Excellent written and verbal communications skills; content development and storytelling experience.
• Familiarity with technology applications to support internet posting, weekly e-newsletter production, light video editing, content editing, and metric analysis.

Responsibilities

• Supports or leads internal campaigns and storytelling initiatives.
• Leads or supports the weekly employee e-newsletter and intranet content.
• Manages stakeholder relationships with specified corporate function partners (Internal Controls, Procurement, HR, etc.).
• Develops and implements communication plans and timelines with the Senior Director, Internal Communications.
• Tracks performance metrics and recommends improvements to communications effectiveness.

Skills

Written communication

Verbal communication

Content development

Storytelling

Attention to detail

Education

Bachelor's degree in Communications/Journalism/Public Relations

Tools

Newsletter production tools

Video editing

Content editing tools

Analytics tools

Job description

Veolia in North America is the top-ranked environmental company in the United States for three consecutive years, and the country's largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. Veolia helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Veolia has more than 10,000 employees working at more than 350 locations across North America.

Job Description

Position Purpose

Reporting to the Senior Director, Internal Communications, the Communications Program Manager leads or supports a number of key initiatives including: internal campaigns and storytelling, stakeholder relationship management with specified corporate function partners, company-wide intranet content development, internal digital screen and poster content management and alignment of sponsorships and key industry conference efforts, including leadership and support relating to Veolia's partnership with the Professional Pickleball Association. This role is responsible for the management and execution of the weekly employee e-newsletter and functional announcements as needed. This important team player will work with a variety of stakeholders to design communications templates for internal stakeholders and support the customization as needed.

The Communications Program Manager works closely with the members of the extended communications team to ensure integration and alignment including at times with parallel external programs.

Primary Duties/Responsibilities

• Supports or leads key projects across the corporate communications function focused on internal employee engagement. These could include but are not limited to:
  • Planning support for annual leadership meetings (identifying key speakers, support on-site logistics and any other required tasks)
  • Planning and execution of our sustainability report working closely with the Chief Sustainability Officer.
  • Lead or support internal messaging campaigns, including Safety Week, Cybersecurity Awareness, Fraud Awareness and the annual Voice of Resourcers survey.
  • Support any other corporate key projects as needed.
• Owns the stakeholder relationship for internal communication with specified corporate function partners, which may vary or rotate over time and could include Internal Controls, Procurement, Human Resources etc.
  • Effectively consults with these partners to help them understand communications best practices and makes data-driven recommendations for communications solutions that will drive desired business results.
• Create engaging content and distribute through communications channels, example, One to One intranet, dynamic screens, VNA Minute newsletter.
• Trains employees and supports creation and development of One to One intranet pages.
• Develops and implements communication plans and timelines with support of the Senior Director, Internal Communications.
• Tracks and reviews communications performance metrics, identifying what's working and what's not and makes recommendations for improving the effectiveness of communications.
• Supports with company alliances (i.e. Pickleball) and relationships, supports our partners and vendors as needed, acts as a co-project manager in these project alliances, and leads or partners on internal reporting of the effectiveness and return on investment of these alliances.
• Acquires and maintains a detailed knowledge of the company's policies, principles, and strategies, and keeps up-to-date with relevant developments.
• Adheres to AP Style and the company's style guide, ensuring that we produce high-quality and error-free copy consistently across channels.
• Works with key internal role-players to brainstorm content ideas, in line with the company's strategy and in support of various brand initiatives.
• Responds to employees' questions on company programs, policies and other communication tools.
• Participates in any communication projects/programs to support the communication team.

Work Environment

• Office job, some travel required based on project needs.

Qualifications

• Bachelor’s degree in Communications, Journalism, Public Relations or related field (essential).
• 8+ years of experience in communications or writing development.

Knowledge/Skills/Abilities

• Excellent written and verbal communications skills; content development / storytelling experience.
• Works well under pressure and meets tight deadlines.
• Solid organizational and planning skills; applies a strategic lens to communication planning.
• Ability to lead communication projects and initiatives.
• Familiarity with technology applications to support: internet story posting, weekly e-newsletter production, light video editing, content editing, and communication performance metric collection and analysis.
• A well-developed creative mindset and professional capacity.
• Highly computer literate with a capability to email, use Google suite and related business and communication tools.
• Attention to detail.

Pay Rate

$130000 - $160000 Per Year.

Benefits

Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental, vision, life insurance, savings accounts, tuition reimbursement, paid volunteering and more. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement.

We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.