Communications & Outreach Coordinator

Kansas Turnpike Authority; Wichita (KS); On-site; USD 42,000 - 60,000; Full time

Job summary

Kansas Turnpike Authority seeks a communications professional to manage email campaigns, social media, and community outreach, ensuring brand consistency and timely delivery.

You will coordinate vendor activities, track budgets, produce reports, and support surveys, with office-based work and occasional Kansas travel.

Qualifications

• Bachelor's degree in a related field required.
• 1–3 years in communications, marketing or related role.
• Proficiency in Microsoft 365 and modern collaboration tools.
• Experience with email marketing and audience segmentation.
• Knowledge of social media management and metrics.
• Experience with project management platforms.
• Strong writing, editing and proofreading skills.
• Ability to prioritize multiple tasks and meet deadlines.
• Commitment to brand integrity and confidentiality.

Responsibilities

• Prepare and execute email campaigns: research, draft, segment, format, deploy, QA.
• Schedule and manage social media content aligned with editorial calendar.
• Coordinate community outreach activities including materials, vendors, logistics.
• Coordinate branded apparel and materials including orders and inventory.
• Oversee workflows in project management tools to meet deadlines.
• Compile performance data and support recurring reports.
• Produce media monitoring summaries and highlight trends.
• Support survey deployment and summarize results.
• Maintain organized communication assets, lists, and materials.
• Support campaigns with budget tracking, invoices, and vendor docs.
• Additional duties as needed.

Skills

Strong written and verbal comms

Attention to detail

Multitasking under deadlines

Microsoft 365

Email marketing platforms

Social media management

Project management tools

Brand integrity

Education

Bachelor's degree in Communications, Marketing, PR, Journalism, or related field

Tools

Microsoft 365 Suite

Mailjet

Asana

Trello

Jira

SharePoint

Job description

Definition and Examples of Work

• Performs email communications, including research, drafting, audience segmentation, formatting, deployment, and quality assurance.
• Schedules and manages social media content in alignment with the editorial calendar and campaign priorities.
• Coordinates implementation of community outreach and engagement activities, including materials preparation, vendor coordination, logistics, and on-site support.
• Coordinates branded apparel and materials including bid acquisition, order placement and quality control and inventory management.
• Manages assigned workflows and deliverables within project management platforms to maintain timelines, visibility, and accountability.
• Compiles, formats, and maintains performance data to support recurring reports and communication insights.
• Produces media monitoring summaries and highlights relevant trends or coverage.
• Supports survey deployment and summarizes results for internal use.
• Maintains accuracy and organization of communication assets, distribution lists, and outreach materials.
• Supports campaign and outreach execution through budget tracking coordination, invoice processing, and vendor documentation, ensuring alignment with established processes.
• Additional duties may be assigned as business needs require.

Latitude and Impact of Position

This position operates within defined communication strategies and brand standards, with responsibility for executional decision-making related to timelines, coordination, and quality control. The role exercises independent judgment in managing workflows, prioritizing deliverables, and maintaining accuracy across communications and outreach efforts. Strategic direction, messaging frameworks, and final approvals are established by leadership. Impact is measured by the accuracy, consistency, and timeliness of communications delivery; the effectiveness of outreach efforts; and the reliability of reporting and workflow management.

Work Environment

The work environment described here represents the general characteristics of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Primarily office-based, utilizing computers, communication platforms, and marketing tools.
• Regular engagement with digital platforms, reporting dashboards, and content systems.
• Occasional travel within Kansas for outreach and community engagement.
• Occasional evening or weekend hours during peak outreach or event periods.

QUALIFICATION

Required Knowledge, Skills and Abilities

• Strong written and verbal communication skills, with demonstrated ability to produce clear, audience-focused messaging.
• High level of accuracy and attention to detail across all work products.
• Ability to manage multiple priorities in a fast-paced, deadline-driven environment.
• Proficiency in Microsoft 365 (Teams, SharePoint, OneDrive) and modern workplace collaboration tools.
• Experience with email marketing platforms (e.g., Mailjet or similar), including audience segmentation and deployment.
• Familiarity with social media management, scheduling tools, and performance metrics.
• Experience using project management platforms (Asana, Trello, Jira, or similar) to manage workflows and timelines.
• Ability to apply feedback constructively and maintain consistent quality standards.
• Strong organizational and coordination skills with a focus on execution and delivery.
• Commitment to professionalism, confidentiality, and brand integrity.

Preferred Knowledge, Skills and Abilities

• Experience supporting execution of integrated marketing or communications campaigns.
• Exposure to community outreach, event coordination, or stakeholder engagement initiatives.
• Familiarity with performance reporting, dashboards, or communication analytics.

Required Education and Experience

• Bachelor's degree in Communications, Marketing, Public Relations, Journalism, or a related field.
• 1–3 years of experience in communications, marketing, content production, or a related implementation-focused role.

Certification, License, Registration

• Valid driver license with good driving record.

Physical requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Ability to sit for long periods of time (or stand using an elevated desk, if preferred).
• Occasional standing, walking, bending, twisting, turning, kneeling, squatting, and reaching overhead.
• Ability to hear, listen, and communicate clearly.
• Ability to see up close to view computer screens and documents; ability to adjust focus as needed.
• Ability to lift and transport outreach materials or event supplies (typically up to 25 lbs).

Other Requirements

• Occasional travel to outreach locations, community partners, and event sites.
• Occasional work beyond normal office hours to support event schedules or departmental needs.