Communications Operator, Part-Time, Second & Third Shift

Guidehouse; Ventura (CA); On-site; USD 38,000 - 63,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) Retirement Plan

Tuition Reimbursement

Paid Holidays

Job summary

Guidehouse is seeking an Admitting Representative to manage the hospital switchboard, handle patient registrations, and coordinate operational communications. You will respond to general inquiries, guide visitors, and assist in emergency communications while delivering exceptional customer service.

The role requires a high school diploma, 1 year in customer service or healthcare, and willingness to work rotating shifts including evenings and weekends.

Qualifications

• High School graduate or equivalent (GED).
• 1 year of experience in Customer Service, Call Center, and/or Healthcare.
• Able to provide excellent customer service and communicate clearly.

Responsibilities

• Manage all inbound and outbound calls on the main switchboard/PBX.
• Assist with patient registrations and answer basic questions (hours, directions, contacts).
• Coordinate emergency codes and disaster procedures.
• Monitor patient status in the electronic medical record system.
• Overhead paging communication and new employee orientation support.
• Shift pattern includes alternating weekends/holidays and 2:00 PM–10:30 PM and/or 10:00 PM–6:30 AM.

Skills

Customer Service

Call Center

Healthcare

Bilingual in Spanish

Education

High School/GED

Job description

Job Family:Admitting RepresentativeTravel Required:NoneClearance Required:NoneWhat You Will Do:The Communications Operator is responsible for managing all inbound and outbound calls received by the main switchboard/Private Branch Exchange.Handles basic questions about the business, including hours of operation, directions, and contacts.Coordinates emergency codes and disaster control procedures.Monitors and updates patient status changes within electronic medical record.Assists with the registrations of patients as needed.Must be able to use overhead paging system to communicate information and locate hospital personnel.Monitors the temperature, humidity, and pressure of various hospital equipment.Serves as a mentor to new associates and assists in new employee orientation.Critical thinking, sound judgment, and strong problem-solving skills.Ability to function independently and manage own time and work tasks.Team oriented, open-minded, flexible, and willing to learn.Performs other duties as assigned.Excellent communication and outstanding customer service and listening skills**This position will alternate shifts between 2:00 PM–10:30 PM and/or 10:00 PM–6:30 AM. Employees are required to work alternating weekends and holidays as part of the regular schedule.The assigned schedule will be established in advance and will include the applicable shifts, alternating weekend rotation, and holiday coverage requirements.What You Will Need:High School graduate or equivalent (GED)1 year of experience in Customer Service, Call Center, and/or HealthcareWhat Would Be Nice To Have:Bilingual in Spanish#LI-DNIThe annual salary range for this position is $38,000.00-$63,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.What We Offer:Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.Benefits include:Medical, Rx, Dental & Vision InsurancePersonal and Family Sick Time & Company Paid HolidaysPosition may be eligible for a discretionary variable incentive bonusParental Leave401(k) Retirement PlanBasic Life & Supplemental LifeHealth Savings Account, Dental/Vision & Dependent Care Flexible Spending AccountsShort-Term & Long-Term DisabilityTuition Reimbursement, Personal Development & Learning OpportunitiesSkills Development & CertificationsEmployee Referral ProgramCorporate Sponsored Events & Community OutreachEmergency Back-Up Childcare ProgramAbout GuidehouseGuidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at [e-mail]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or [e-mail]. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact [e-mail]. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.